Do NOT take your car here for servicing. My family has been driving Hondas for a long time and typically have them serviced at a dealership in Texas. I was experiencing a loud roaring noise from the front left side of my 2011 Accord, and assumed it was a wheel bearing issue. Having previously had a bad experience at Bryan Honda in Fayetteville, I made the drive out here to get it looked at, since this dealer has so many great reviews. I am a small woman who looks about 10 years younger than I am. Despite the sales team being great, Austin and the service team at Leith Honda clearly profiled me and tried to pull one over on me.
After taking a look at my vehicle, Austin found me in the waiting area and asked "So how attached are you to this car?" He told me that all my problems were coming from a bad transmission, quoted me $4791.20 to repair it, then recommended I look into the trade in value and handed me off to the sales team, introducing me as Amanda (my name is Sarah). Mike, who was really kind and personable, showed me a new 2019 Accord which has some really nice features, and offered a whopping $2500 trade in value. There are only 97000 miles on the car, and it has never been in a wreck or required any major repairs. Mike was great, but I'm in the market for a car repair, not a car sale. I appreciated that he and the sales team didn't pressure me like the service team.
Unbeknownst to Austin, I may look meek and unassuming, but I am part of a truck company at Bragg and work with about 20 mechanics in my unit. I called one of them who asked a few questions about what my car was doing, and he laughed at the idea of it being a transmission problem since it doesn't slip gears and there isn't any kind of knocking sound. He recommended a shop that he takes his vehicle to, and it turns out that the sound is indeed from a bad wheel bearing, and it's time to replace my brake pads. The shop also looked at the transmission and verified that it's in perfectly good condition.
Austin and the service team at Leith Honda are predatory and tried to take advantage of me by attempting to con me into a large purchase based on bad information. These guys are either liars or lack the proper training to properly diagnose maintenance concerns. Either way, you're better off steering clear and taking your car to a respectable shop.