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105 Reviews of Leith Nissan - Service Center
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January 29, 2016
Replace your Service Center Techs The service center technicians are horrible. Brought vehicle in for a repair and they messed up the door panel. When I pointed it out, the tech trie The service center technicians are horrible. Brought vehicle in for a repair and they messed up the door panel. When I pointed it out, the tech tried to say that I did it. After a couple rounds of calls and they finally replaced the door panel. They have had to order parts for repair before. I got a call that parts were in and to bring car back. When I did they gave me a loaner (which was dirty and had trash in it). Later that day, they called to tell me that they didn't have the part and that I would need to pickup my car and come back after parts come in. This happened a couple more times for the same repair. Took 4 trips all together. Got a Survey request from Nissan and gave them a bad review. Got a call from someone at dealership asking me to call next time rather than giving them a bad review. I was also informed that the Service Survey's customers get only reflect on the Service person that greets you and takes in your car. It doesn't provide any feed back on the quality of the technicians doing the repairs (which is unfortunate). The only person that makes me come back to this dealership is Jason Roeser. He the nicest and helpful person at Leith Nissan. He should be used as a example in training for all the other employees. More
by CraigM
Employees Worked With
Jason Roeser
January 28, 2016
Update of computers Thanks goes out to Rashawn for helping me get my Nissan updated Jan. 27th and for the special care shown to me. You folks are amazing! Thanks goes out to Rashawn for helping me get my Nissan updated Jan. 27th and for the special care shown to me. You folks are amazing! More
by suzyq050
Employees Worked With
Rashawn, Jason Roeser
January 15, 2016
Own a 2007 Altima and love my car Entered a beautiful lit fresh reception area and greeted by LeShan ??. Sorry about name. Promptly,registered and escorted to waiting area for,repairs Entered a beautiful lit fresh reception area and greeted by LeShan ??. Sorry about name. Promptly,registered and escorted to waiting area for,repairs.,spent about three very productive hours with work and reading a book. LeShan frequently updated me on my car progress and,all,repairs made in about the time I expected.,very nice staff. A employee at check,out that morning even helped me heat up my special,dietary food,since,I am going through cancer treatment. She went above and,beyond,to,get my,food from the trunk, heat it,up,and bring it to me. Wish,Iknew,her,name,but,it,was,Monday 1/11 from about 9-11. Would highly recommend gong to Leith Nissan and hope to trade in a few months. My car has,been so reliable but,it,does,have a lot,of miles,on it,form going t,visit,grandkids three states away! Diane Kerkhoff More
by Dkerkhoff
Employees Worked With
LeShawn or LeShan?, Rashawn Bass
December 22, 2015
Lifetime FREE Oil Changes? Don't believe what you are told When I bought my new Nissan from Leith Nissan, I was told I would get "lifetime FREE oil changes". Go to their website and they say the same thing the When I bought my new Nissan from Leith Nissan, I was told I would get "lifetime FREE oil changes". Go to their website and they say the same thing there - no asterik, no disclaimer, nothing - just "Lifetime Free Oil Changes, Lifetime Loaner Cars" - When I went in for my first "free" oil change I was told that I had to get a $20 tire rotation in order to get a "free" oil change. It gets worse, because for a free oil change, I am now told I have to get all recommended Nissan service each time in order to get a "free" oil change .... Why doesn't the web site say this? why wasn't I told this before I bought the car? Why is this considered "free"? More
by UpsetBuyer
Employees Worked With
Bonnie Gramling, Cheryl Furcini
December 04, 2015
Service was great! Ralph got my car done in a reasonable amount of time and service was phenomenal! Truly exceptional customer service. I would recommend anyone to condu Ralph got my car done in a reasonable amount of time and service was phenomenal! Truly exceptional customer service. I would recommend anyone to conduct business with him. Also a huge thank you to Derek Parker and Bonnie Gramling who assisted with the sales process of purchasing my first brand new car. More
by Jermaine Smith
Employees Worked With
Bonnie Gramling, Derek Parker, Ralph Higgs
September 14, 2015
My rouges first service First oil change, inspection done with no problem. Thanks to Bryan Neal for his flexibility and his great demeanor. I only waited for 30 minutes and B First oil change, inspection done with no problem. Thanks to Bryan Neal for his flexibility and his great demeanor. I only waited for 30 minutes and Bryan explained all the things done to the car and I also found a Personal Thank you card in my car More
by M&M
Employees Worked With
September 14, 2015
Donna Every time I come in for service Donna always give excellent customer service, every one at Leith Nissan is very friendly I always receive good serv Every time I come in for service Donna always give excellent customer service, every one at Leith Nissan is very friendly I always receive good service. More
by sheila
August 26, 2015
Uncaring Service Manager I own a Nissan Leaf and constantly run into an issue with the availablity of using their charging units. Everytime I try the Level 2 units are always I own a Nissan Leaf and constantly run into an issue with the availablity of using their charging units. Everytime I try the Level 2 units are always blocked by non-electric cars being serviced. I have complained to the dealership, which informed the service manager yet the problem continues. Obviously she does not own a Leaf or cares about rectifying the problem. I am not interested in talking with the dealership any further just fix the problem. More
by Leafowner
Employees Worked With
Cheryl Furcini
August 22, 2015
Excellent Service The minute I walk in, I am greeted and treated to excellent customer service, I am kept well informed of the progress of my service by an advisor, who The minute I walk in, I am greeted and treated to excellent customer service, I am kept well informed of the progress of my service by an advisor, who was Mr. Ralph Higgs. He is very well informed and friendly. I will keep coming back! More
by Isi1947
Employees Worked With
Ralph Higgs
July 10, 2015
Express Service is false advertising Express Service is NOT TRUE. I drove 30 minutes one way today for this guaranteed 30 min service to be told it would be at least 30 min to get in for Express Service is NOT TRUE. I drove 30 minutes one way today for this guaranteed 30 min service to be told it would be at least 30 min to get in for service and an hour or more to finish. I was told appointments still come first. You made my life harder this morning and not offer of FREE old change and filter. From their website: "With Nissan Express Service we offer a signature Express Oil & Filter Change that’s fast, convenient, and guaranteed! We get you in and out in 30 minutes or less, or your next oil and filter change is FREE! Coupled with our No Appointment Necessary, this means getting the needed maintenance on your vehicle doesn’t need to be a hassle! Life is busy and we make it as easy as possible!" More
by formercustomer
Employees Worked With
Jason Roeser
