Len Lyall Chevrolet

Felt like Robbed! On 10/11/2016, I went to Len Lyall Chevrolet because my windows were inoperable. I suspected a burnt fuse. A week before, I stopped by the dealership On 10/11/2016, I went to Len Lyall Chevrolet because my windows were inoperable. I suspected a burnt fuse. A week before, I stopped by the dealership and I was told by one of the service advisor that the fuse was ok. I thought it was something else. However, on 10/11/2016 after leaving my car with them and haven't heard from them for nearly 5 hours, I called. I was told that it was a burnt fuse and that it would cost only $2.18. After getting there to pick up my car, I was surprised to see a charge of $97 dollars. I asked the guy what was going on...he said "diagnosis". He said "it took my technician one hour to figure out what the problem was". $2.18 dollars for fuse, plus $95 for what "diagnosis"? Those are very dishonest people. I spoke to the Manager who had no clue on customer service relations. I have to give him a credit though because he took $20 dollars off. However, I had to pay $77 dollars. Clearly, these people don't care about how their customers feel. Replacing a $2.18 dollars fuse shouldn't cost someone $95 dollars. More

Poor Customer Service Brought my vehicle in for service after calling ahead. On the phone they said the worst case was 1-2 hours. Upon arrival they said it'll be at least t Brought my vehicle in for service after calling ahead. On the phone they said the worst case was 1-2 hours. Upon arrival they said it'll be at least two hours. Two hours later they said it'd be 30 more min as they just had to re-program the radio's computer. 30 min later they said it'll be another 2 hours as my model takes longer. Someone dropped the ball. Poor service. Figure it out then give estimates. More

Best Chevrolet Dealer in America! I have bought several vehicles from Len Lyall Chevrolet. Also, I have recommended them to my friends and family. Jim, Dan, Tom, Robert and Hunter h I have bought several vehicles from Len Lyall Chevrolet. Also, I have recommended them to my friends and family. Jim, Dan, Tom, Robert and Hunter have taken great care of my family, friends, and I. I normally go with my Credit Union but they were able to beat my CU's rate by over 100 basis points. No matter where you live I recommend you give Len Lyall Chev a chance. More

Len Lyle made the buying experience Pleasant and easy The friendly people at Len Lyle helped me find the exact Silverado I wanted. The process was painless and free of any pressure that I have experience The friendly people at Len Lyle helped me find the exact Silverado I wanted. The process was painless and free of any pressure that I have experienced at other stores. They helped me through the process quickly and I left with a truck I love at a fair price. More

Recent Tahoe Repairs After a recent accident, Len Lyall Chevrolet made the repairs on my vehicle. I received good communication from the Service Department and was kept a After a recent accident, Len Lyall Chevrolet made the repairs on my vehicle. I received good communication from the Service Department and was kept abreast of any additional repairs needed and timelines. They made the process easier for me by working with the insurance company. I have purchased two vehicles from Len Lyall Chevrolet and with my car lease ending in the near future, I will definitely be back. Dan Jonson has always been there to help through the sale and make car buying an easier and effortless experience. More

Len Lyle has takes care of our family like family Our family has purchased vehicles at Len Lyle. We have a 2003 Chevy Avalanche with over 260 miles and a 2008 Avalanche. We also purchased a Chevy C Our family has purchased vehicles at Len Lyle. We have a 2003 Chevy Avalanche with over 260 miles and a 2008 Avalanche. We also purchased a Chevy Cobalt and a Chevy Trailblazer in prior years. Their sales people are great - no high pressure sales and a genuine desire to get us into the cars we want for the price we want. Although we've moved away from Aurora, we still drive the extra miles to Len Lyle for their excellent customer service. They are fast, friendly, and have always done a great job for a fair price. They even agreed to do immediate repairs when my daughter's car broke down and was towed to them and she couldn't get a ride home. Thanks Len Lyle and all your staff!!! More

Thank you Service Department!! Your the best I wanted to drop a quick message and extend my sincere appreciation for the efforts, thoughtfulness, and GREAT CUSTOMER SERVICE!! My car needed a fair I wanted to drop a quick message and extend my sincere appreciation for the efforts, thoughtfulness, and GREAT CUSTOMER SERVICE!! My car needed a fair amount of work and I made the necessary appointment to drop off the car. When I arrived all paperwork was completed and my rental car was waiting outside to warm up. THAT IS GREAT CUSTOMER SERVICE! Once the car was completed, I was welcomed with the same sincerity and honesty. The repairs where completely finish to my standards, all paperwork completed, and the car was cleaned inside and out. As a very busy working professional I cannot afford time away from work. It took less than 5 minutes to drop off and about 10 minutes to pick up. My time is very valuable and Len Lyall will always get my business!! Thank you to the entire team of TRUE Professionals More

Thank you for making my purchase so enjoyable! I would like to personally thank Chris and Dan Johnson for making my purchase so enjoyable. This was a big investment and both Chris and Dan answered I would like to personally thank Chris and Dan Johnson for making my purchase so enjoyable. This was a big investment and both Chris and Dan answered all my questions honestly and truthfully. There was never any hard selling or running back and forth to the Sales Manager. I greatly appreciate how everyone viewed this purchase a partnership. Everyone including the General Manager, Sales Executive, Finance and service desk really looked out for my best interest. I was completely educated and saw the difference between the lease versus full purchase. I could not be happier with my investment. I really enjoyed my experience from Len Lyall and I will NEVER shop any other dealership.. Thanks to the entire Len Lyall Team. More

No Rigmarole!!! I have bought 3 vehicles and had two repaired in the body shop at Len Lyall Chevrolet. I worked with Tom Marsh, Dion Pappas, Dan Johnson, Jim Lyall I have bought 3 vehicles and had two repaired in the body shop at Len Lyall Chevrolet. I worked with Tom Marsh, Dion Pappas, Dan Johnson, Jim Lyall and John the body shop manager. All are fantastic and every experience has been seamless. Simply stated they always have exceeded my expectations. If you are looking for a Chevrolet, a quality used vehicle or need vehicle servicing check out Len Lyall Chevrole!. More

Made me an Offer, Then Refused to Honor I used an online service to gather offers to by my nearly-new used car. Len Lyall's offer wasn't the highest, but they've been around forever and I fi I used an online service to gather offers to by my nearly-new used car. Len Lyall's offer wasn't the highest, but they've been around forever and I figured they must have a good reputation, so I brought in the paperwork, ready to get my check. Easy, right? No. The internet guy Brandon came in and said he could not honor the offer. He acknowledged that the car is excellent and exactly as I had described it, but then he started making all sorts of excuses why the offer was no good. He first claimed "the market has changed" even though the offer was only ten days old. He even tried to blame me at one point. I finally left before he could spew any more xx my way. When a dealer makes a written offer to buy your car, it's been my experience that they will honor their word unless there's a good reason not to. Not these guys! I guess they thought they'd bait me with a fake offer and then try to steal my car once I got there. Next stop, Colorado Dealer Board. More