Len Lyall Chevrolet

Thank you Service Department!! Your the best I wanted to drop a quick message and extend my sincere appreciation for the efforts, thoughtfulness, and GREAT CUSTOMER SERVICE!! My car needed a fair I wanted to drop a quick message and extend my sincere appreciation for the efforts, thoughtfulness, and GREAT CUSTOMER SERVICE!! My car needed a fair amount of work and I made the necessary appointment to drop off the car. When I arrived all paperwork was completed and my rental car was waiting outside to warm up. THAT IS GREAT CUSTOMER SERVICE! Once the car was completed, I was welcomed with the same sincerity and honesty. The repairs where completely finish to my standards, all paperwork completed, and the car was cleaned inside and out. As a very busy working professional I cannot afford time away from work. It took less than 5 minutes to drop off and about 10 minutes to pick up. My time is very valuable and Len Lyall will always get my business!! Thank you to the entire team of TRUE Professionals More

No Rigmarole!!! I have bought 3 vehicles and had two repaired in the body shop at Len Lyall Chevrolet. I worked with Tom Marsh, Dion Pappas, Dan Johnson, Jim Lyall I have bought 3 vehicles and had two repaired in the body shop at Len Lyall Chevrolet. I worked with Tom Marsh, Dion Pappas, Dan Johnson, Jim Lyall and John the body shop manager. All are fantastic and every experience has been seamless. Simply stated they always have exceeded my expectations. If you are looking for a Chevrolet, a quality used vehicle or need vehicle servicing check out Len Lyall Chevrole!. More

Made me an Offer, Then Refused to Honor I used an online service to gather offers to by my nearly-new used car. Len Lyall's offer wasn't the highest, but they've been around forever and I fi I used an online service to gather offers to by my nearly-new used car. Len Lyall's offer wasn't the highest, but they've been around forever and I figured they must have a good reputation, so I brought in the paperwork, ready to get my check. Easy, right? No. The internet guy Brandon came in and said he could not honor the offer. He acknowledged that the car is excellent and exactly as I had described it, but then he started making all sorts of excuses why the offer was no good. He first claimed "the market has changed" even though the offer was only ten days old. He even tried to blame me at one point. I finally left before he could spew any more xx my way. When a dealer makes a written offer to buy your car, it's been my experience that they will honor their word unless there's a good reason not to. Not these guys! I guess they thought they'd bait me with a fake offer and then try to steal my car once I got there. Next stop, Colorado Dealer Board. More

Go somewhere else, PLEASE The only good thing about this dealership is Tom Marsh. My experience with Len Lyall has been nothing short of a horrific nightmare. All components of The only good thing about this dealership is Tom Marsh. My experience with Len Lyall has been nothing short of a horrific nightmare. All components of my experience with this dealership, including conversing with Jim Lyall, have been grossly negative. To be brief, I bought a brand new vehicle and after an unforeseen incident with my car I chose to have Len Lyall do the repairs. A repair that was quoted to take less than a week took nearly a month because the body shop couldn't order the correct parts on several different occasions and John, the manager of the body shop is perhaps the most manipulative, conniving and ill-mannered professional I have ever encountered in my life. The repairs done at the shop were grossly inadequate and the dealership made me feel as though I was in the wrong when their repair was misaligned and caused my roof to leak when it rained. They attempted to fix it by ripping the piece off and essentially reattaching with black electrical tape. John was verbally aggressive at times, being very argumentative about work not even he could deny was subpar. they hired a new service center manager named jeremy who talked a big game about customer service, making promises he couldnt keep, but even he was a joke. speaking with Jim Lyall he said 'i was lucky that they were doing me a favor' and by favor he means fixing repair work at his dealership that resulted in further damage to a brand new car. My car has run rough since day one . I alerted multiple staff abt my concerns with the way the car ($36k) was running and on all occasions when I asked the service department to check it out they brushed it off and told me that's how a v6 runs. The car shakes and ticks.. At stop lights nearly shuts down. The loaner I was given, when the third attempt to fix an integral part of my car, was made completely flat tire, smelled like smoke, and a half a tank of gas. When I brought it to Jeremy and the techs attention after driving off the lot and the car alarming a tire pressure of 12 in the front passenger side, they acted as though I committed crime for bringing it to their attention. the repairs done are still incorrect and I am currently in the process of handling my experience with Len Lyall with GM and the BBB. DO NOT BUY from HERE. RUN! Ps- the great len lyall would be both appalled and ashamed of this dealership. Shame on All of you. More

Face to Face s the best way to resolve issues. I purchased a 2015 Silverado Truck in January from this dealership and I have to say I was very impressed with the process and the customer service I I purchased a 2015 Silverado Truck in January from this dealership and I have to say I was very impressed with the process and the customer service I received. Unfortunately I was in an accident in July 2015 and my truck was totaled. There were a few hiccups in getting my GAP coverage implemented, but Dan Johnson (General Manager) and Robert Aguirre (Finance Manager) took care of everything and all is well. Definitely take the time to visit this dealership, don't let the neighborhood intimidate you. More

Absolutely awful!!!!!!!!!. My wife called today about a problem, and the finance manager was not only rude, But hung up on her twice. SHADY DEALERSHIP!!!!!! Watch your xxx there My wife called today about a problem, and the finance manager was not only rude, But hung up on her twice. SHADY DEALERSHIP!!!!!! Watch your xxx there, More

Worst Car Buying Experience Of My Life I have never been so insulted when I go in to buy a car as I was working with Len Lyall Chevrolet. I will NEVER go here again, not even for service. I have never been so insulted when I go in to buy a car as I was working with Len Lyall Chevrolet. I will NEVER go here again, not even for service. This is the reason why: My best friend was looking to buy a used Camaro he found on the used lot here. We went, he drove it, and ended up buying it. The next day, his engine light is on and it turns out they put a bad tire on. Well, his wheels were plasty-dipped (if you know what that means) and after they fixed the flat tire and gave the car back to my best friend, we noticed that they ruined the plasty-dip job on that tire so that it is now peeling off. Now, before he actually purchased the vehicle, I noticed a car there that I loved. So a week later, I bought that car. The sales rep did not even help me transfer my belongings into my new vehicle nor did he go over the vehicle to help me understand the functions. I did it all myself and when I was finished, I walked around aimlessly wondering if I could go home or not because it was so disorganized and unprofessional. Sure enough, the next day my car was in the shop for a bad tire as well. They fixed it for free but could not fix the speakers that were blown out, which was not made known to me at the time of purchase. Also, the tag on my key fob said "1 of 2" so I was expecting another one. My sales rep told me they lost it and would not buy another one because of the cost of the tire they had to replace. $300 for a new fob! So the tire was their fault, why should I have to pay for two mistakes that were not my fault? I went in to speak with the general manager about the issue and the first thing he says to me is "It's not my fault you curbed the tire". Excuse me?! I was so insulted. You NEVER blame the guest for an issue, especially when you made two sales between the two of us, both of which brought in a lot of revenue for you! He continued to yell and cut me off and offend me. I got to the point where I was so angry that I walked out. He told me, though, that I needed to give him 48 hours and he'll have the key for me. Think I ever heard from him again? Nope. So because of the unprofessional, inconsiderate, ill-knowledged staff at Len Lyall Chevrolet, I will NEVER return and I will NEVER recommend this dealership, my best friend included. More

Easy, up front, great to work with The people and the experience were perfect! We made a deal in minutes because they have us a great price and were fair and honest. It took minutes, no The people and the experience were perfect! We made a deal in minutes because they have us a great price and were fair and honest. It took minutes, not hours to leave with our new car. They were above and beyond any other dealership we have ever used. We have worked with chevy, Lexus, and vw for new cars and they exceeded them all. It is well worth the drive to go there. I wish we had not wasted our time with the other chevy dealerships and gone straight to Dan and Chris. Highly recommend! More

I have purchased trucks for our construction company from Dan Johnson since he worked at another dealership in Denver metro area many years ago. I have continued to purchase trucks from Dan since he moved t Dan Johnson since he worked at another dealership in Denver metro area many years ago. I have continued to purchase trucks from Dan since he moved to Len Lyall dealership. Dan has shown to value his customers. He has helped our construction company numerous times above and beyond any manufacturers warranties or guarantees because he values his customers. Dan knows how to maintain customer loyalty. Richard Lee, President Technology Constructors, Inc. More

Len Lyall sold us a Lemon. Within a week of selling us Len Lyall sold us a Lemon. Within a week of selling us the car, the Electronic Throttle System went out. $1412. Has failed the Emissions test $424 Len Lyall sold us a Lemon. Within a week of selling us the car, the Electronic Throttle System went out. $1412. Has failed the Emissions test $424. Its still failed. Oh, and they didn't bother to give us the coupon until we were literally driving off the lot, and never bothered to tell us about the 3 day time limit from date of purchase for the emissions test before they no longer have responsibility. Shady car dealership, don't trust them. Go Elsewhere. More