Len Stoler Chrysler Dodge Jeep

Driver side front blinker light not functioning. Called for an appointment to have problem fixed and get info why a Durango with extreme low mileage couple years old would have light problems. The b Called for an appointment to have problem fixed and get info why a Durango with extreme low mileage couple years old would have light problems. The back tailgate light surround had to be replaced several months ago. A very high dollar item, but lucky to have warranty coverage. Although, I was told Service was very busy they were able to fit me in on a Saturday 6 days after I called. Service Rep very nice to work with as always. Vehicle arrived early checked in and was done in couple of hours. I was told it would have to be there all day. Thankful it was a simple light bulb replace, no reason why it went out. And, it was a cheap fix. Again, thankful. Or, it may have not left the Dealership. I like my Durango very much so far, but questioning why the light problems. This was not a cheap vehicle to purchase. I have had vehicles for years without any light issues, ever. My 2002 Jeep Cherokee required only the license plate light to be replaced. My Ford trucks never a light bulb replacement ever. Wondering? More

chaotic Had appointment to have 4 new tires put on my jeep. Left my vehicle early as I had already arranged with Jennifer. When I called to confirm that my Had appointment to have 4 new tires put on my jeep. Left my vehicle early as I had already arranged with Jennifer. When I called to confirm that my vehicle would be done by 10 as previously arranged I was told that my tires had not yet made it to the dealership. I was unable to be without my vehicle for the rest of the day so I picked up my vehicle and made arrangements for the tires to be installed on Tuesday the 13th. Travis picked up my vehicle at my workplace and I was told that I would have my vehicle by 1:00. After 1:00 I was told by Jennifer that the wrong size tires had been sent and no one had checked this before my car was picked up. The new tires would not be at your dealership until noon the next day and that was the best they could do. My car was brought back to my workplace and I made arrangements to have my car picked up on Wednesday To have tires installed. Finally my tires were installed. What an exasperating experience! Jennifer was apologetic and did not charge for alignment and had my car cleaned up. I bring my vehicle to you for all of my service work. This was the worst of my experiences. i am not sure who is responsible for making sure everything is in place for service work appointments but someone dropped the ball on this one. Jennifer is always pleasant and respectful. Previous experiences have been good so that is why I was disappointed this time. More

Easy to do business with Honest and straight Forward,no BS. Salesman CJ was friendly and thorough. High trade and overall good price.Did not shop for my Ram at any other deale Honest and straight Forward,no BS. Salesman CJ was friendly and thorough. High trade and overall good price.Did not shop for my Ram at any other dealers. More

Great Buying Experience!!! My wife and I were very fortunate to have dealt with Leasing and Sales Consultant Erik Sparks and Business Manager Curt Peeler, when purchasing our Ce My wife and I were very fortunate to have dealt with Leasing and Sales Consultant Erik Sparks and Business Manager Curt Peeler, when purchasing our Certified Pre-Owned Jeep Grand Cherokee Limited! Erik made the buying process extremely painless and was ALWAYS available to answer any questions we had too! Erik's knowledge on the vehicle, as well as pointers on how to properly deal with our insurance company, made the entire purchase experience so easygoing and stress free! Erik was extremely friendly and professional. I would HIGHLY recommend anyone looking to purchase and/or lease a vehicle to use Erik Sparks! Curt Peeler was extremely professional and courteous in assisting us with the warranty information and finalizing all of the formal financial paperwork. Any individual buying or leasing a car/suv/truck at Len Stoler Jeep/Chrysler in Westminster, MD and uses Erik and Curt will be treated in the best light possible and will have the type of experience where they will NEVER want to buy or lease a car/suv/truck anywhere else but at Len Stoler Jeep/Chrysler in Westminster, MD! More

Drop off issues The service is fine, but I have some issues with drop off. I arrived at 7:45am Saturday and was in line behind two vehicles. I sat and waited at the The service is fine, but I have some issues with drop off. I arrived at 7:45am Saturday and was in line behind two vehicles. I sat and waited at the bay. A lady came up and parked and walked in at 8:00 and she was served by the tech taking info. Another woman parked behind me and did the same thing. Meanwhile I am sitting and waiting, like almost every other dealership service, for the vehicles to be pulled in and the tech to write them up in order. Turns out the two vehicles in front of the bay were drop offs. So, I was now behind these customers when I arrived 10 minutes before both. I did have a conversation about this when I entered. They both also were finished and out the door before me as well. I was just in for an oil change and rotation. Drop offs should not be left in front of the bay and customers should not walk in and get tickets before the bay line is clear. That is not how dealership service works anywhere else I have been. I get there early for a reason. More

Purchase of 2019 Jeep Grand Cherokee This was the 6th Jeep we have purchased from Len Stoler so we are obviously quite happy dealing with them. We were completely impressed with the prof This was the 6th Jeep we have purchased from Len Stoler so we are obviously quite happy dealing with them. We were completely impressed with the professionalism, helpfulness and desire to serve us by our salesman, Geoff Sutton. It was our first time dealing with him but certainly hope he is still there when we are ready to deal again! It was the first time we have ever attempted to purchase a vehicle and the salesman presented the paper proposal and my husband looked it over, picked up the pen and signed the deal no questions asked! And let me assure you, my husband is no pushover!! Ask for Geoff if you go to Len Stoler!!! More

Great place to shop! Geoff Sutton is a top notch salesperson! No games and I got a great deal. All of the staff were very friendly. I would definitely recommend! Geoff Sutton is a top notch salesperson! No games and I got a great deal. All of the staff were very friendly. I would definitely recommend! More

Geoff was Awesome We were not going to purchase but Geoff was so helpful and worked hard to meet our every need that we bought that day. The whole team did a great job We were not going to purchase but Geoff was so helpful and worked hard to meet our every need that we bought that day. The whole team did a great job accommodating our time and needs. We have bought many times from Len Stoler and this time was the best. Thank you Geoff. More

Nice crew to deal with. Teddy my salesmen was very polite and prompt in helping us acquire a used car from this dealer. Thank you so much for working with us with such profe Teddy my salesmen was very polite and prompt in helping us acquire a used car from this dealer. Thank you so much for working with us with such professionalism. I hope every dealer could live up to there standard of professionalism. More