It's summertime.... and I can't think of a better way to start mine than by thanking Wade Duncan of "Les Mack Automotive" for the BEST summer vehicle E-V-E-R!
Wade Duncan is a diamond in the rough in the world of car dealerships. I had been looking for a specific 2 door, Jeep Wrangler for more than 3 years when my journey led me to Wade. He happened to answer the phone the day I called to inquire about a used Jeep Wrangler, that I found listed on the Les Mack website. We discussed the details of the Jeep. I told him I was on the east coast and had been dreaming about this exact vehicle since they were first produced. He couldn't have been nicer and more professional to me. He knew the former owner of the Jeep,he knew the service history, he offered to take a video of it; anything to ease my mind since I couldn't actually inspect the Jeep in person. Everything he told me about the Jeep, turned out to be true--EVERYTHING. After speaking with him for 3 or more days, asking him question after question, which he patiently answered one by one, sometimes late at night, we were able to make a deal. He seemed as excited as I was, that my dream was actually coming true. After three long weeks, I recruited a friend and we took a road trip from Delaware to Wisconsin. It was 900 miles each way and it went by like a flash. We saw the Jeep sitting out in front of the "Les Mack Buick-Chevrolet car dealership" when we drove up and I couldn't believe how fabulous it looked! I imagined it had been waiting for my arrival as long as I had been trying to find it.
Friends of mine couldn't believe I was driving to Wisconsin to by a used Jeep; site unseen. But the fact is, they had never met or spoken with Wade Duncan. He is a gentleman, a man with integrity,a solid work ethic, and his word is the epitome of who he is. I understood and trusted him from the start. I too am a midwesterner. We were both brought up with the same moral compass.
I cannot say enough positive things about this dealership, their staff and especially Wade. Lancaster is fortunate to have them in their beautiful, small town. We started out as a sales representative and customer, talking to each other from far away. I now have a new friend in Wisconsin. I would drive 900 miles again,in a heartbeat, if Wade had the vehicle I needed. He is a dedicated professional with outstanding customer service talent. I can't thank him enough for all that he did to help make my dream come true and my experience seamless from start to finish. My "dream Jeep and I are living by the beach, volunteering with the "Marine Education,Rescue and Rehabilitation" program and loving every minute of it. None of this would have been possible if Wade hadn't answered the phone the day I called. It was truly my lucky day! 5 STAR rating all the way for this crew! May all YOUR dreams come true!