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Les Stanford Chevrolet Cadillac - Service Center
Dearborn, MI
48 Reviews
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48 Reviews of Les Stanford Chevrolet Cadillac - Service Center
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June 09, 2017
BUYER BEWARE They have had my vehicle in collision for over 8 months and no one will call me back including Gary Stanford. George Brown , basically called me a pic They have had my vehicle in collision for over 8 months and no one will call me back including Gary Stanford. George Brown , basically called me a picky liar, offered to give me a lease for a trade on my owned vehicle and proceeded to tell me he would never let his "wife" purchase over leasing . I have also yet to hear back from the GM. George was crunching numbers on miles to try and sweeten the deal on the lease offer ... that was almost 2 months ago... I just laugh it off now.. it ridiculous. Bad service. I suggest you go somewhere else if you want good, positive service team. Dealerships like this are the reason we have a struggle with people buying American made vehicles. More
by SuzG
Employees Worked With
Helpful April 15, 2017
Great sales, lousy service Bought a used car with 30,000 miles on it from them. Sales staff was great; always asking if we needed anything while we waited. Our sales guy did a t Bought a used car with 30,000 miles on it from them. Sales staff was great; always asking if we needed anything while we waited. Our sales guy did a total snow job on us. Bragged about the local public servant that owned the car & was related to him so he could personally vouch for the vehicle (should have been a clue). Got the car home and a week later noticed some minor issues I wanted to have looked at. The service guy told me that the car didn't have a warranty. After arguing for several minutes and basically telling me I had no idea what I talking about he told me that I needed to talk to "Mike". Mike was not available, didn't have voicemail and I needed to call back. Called back several more times and got the same run around. Finally decided it wasn't worth it, I was just being nitpicky. Wrong! The it's so awesome "we totally back it with our best used car warranty" car I was sold was a lemon. Granted had I done my research I would have known some of the issues; but the car never should have been sold (we found out later that it had actually been sold for parts but for some reason didn't have a rebuilt title) and there was no service whatsoever from their service department. 25,000 miles and $10k later my car still doesn't run, needing at least $3k more work. Rather than continuing to put us into debt, we gave up and got rid of it at a $4k loss just so I could have a car that isn't falling apart. Sour lemons! More
by HutchKat
Employees Worked With
Ukn
April 03, 2017
Worst Servicing Experience I've Ever Had I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check en I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check engine light, as well as routine maintenance. I dropped the vehicle off on a Wednesday afternoon. The service technician had to repeat back to me what was to be done on the vehicle multiple times because he kept forgetting and hadn't pulled up the appointment information I had set. Or maybe they don't have the technology to send that information from their webpage to their internal system. Either way, why even require selecting the service need if the technician isn't going to have it when I come in for the appointment? I was told they could have the vehicle back to me the next morning, and they didn't offer any other form of transportation except for a rental (other dealers allowed me to use an onsite car for overnight and even same-day repairs), which I had to pay out of pocket for. Thursday afternoon(!) I called to get an update and at that time was informed that their brake guys had mandatory training and they were running behind. They never planned on calling me to let me know! I have no idea when I would have received a call with an updated time table. I guess they just assume my life can be put on hold for their convenience. After that call, I had to wait an additional 4 and a half hours for them to finally inspect my car. At this time, it had been at their service center for over 25 hours! What's the point of an appointment if the car's going to sit for so long! A follow up call when I set the appointment makes a lot of sense now, to help with their lack of tech or incompetent staff, too bad that never happened. Then I was told that I needed new brake pads and rotors and an almost $700 job to replace a part of the emission system. That wasn't an issue, but then they told me they wouldn't even be able to start the work until Monday! And they didn't say if it could be done on Monday or not! I took my car back at this point and was charged $75 labor for the 5 minutes required to hook up the device and get the read out for the check engine light. All told, I spent nearly $180 (including car rental) for the "pleasure" of the worst customer service experience I've had in my life. To cap it off, I asked to complete the survey they had flyers and pictures for, but was told that was only for warranty work. Even on something as simple as the survey, this dealership wasn't willing to work with me. Lastly, their "door to door" directions link in the confirmation email links to a mostly blank page. *Update* On 4/4, I called the number George Brown left in a response to this review. It went to his voicemail and I made sure to leave my phone number. There hasn't been a response. *Second Update, 4/19* I spoke with Michelle, a representative from the dealership, this morning. While she was empathetic and apologetic, when I asked her why I should go back to Les Stanford over a different dealership I’ve had far superior experience with in the past, she couldn’t offer me a concrete reason. I wasn’t provided justification to give my vehicle, money, and time to them again. There was a nebulous offer of a discount if I should go back to them. She also suggested the name of a competent employee I could request. There was no mention of a refund for the car rental or the egregious charge for labor on the check engine light. I told her I would consider it, and I have. I won’t be returning to Les Stanford under any circumstance. I want them to know that Lenny has cost them a customer and I am more than happy to spend the over $1,000 in needed parts and labor for my vehicle at Dick Genthe Chevrolet in Southfield, as well as all future service I need on this vehicle for maintenance and to get it ready for resale. I wonder if the $120 or so they charged me was worth it for them. More
by LDawson
Employees Worked With
February 10, 2017
I'm now a dealer service guy I'm not one who normally takes my cars to a dealership but I can't see going anywhere else after that experience. Dan Melton was great and had me in a I'm not one who normally takes my cars to a dealership but I can't see going anywhere else after that experience. Dan Melton was great and had me in and out faster than I expected. More
by AlexD79
Employees Worked With
November 18, 2016
White Silverado truck service Dan was awesome! He treated me like family. This is a perfect example of great service that is above and beyond expectations. Thank you Dan! Dan was awesome! He treated me like family. This is a perfect example of great service that is above and beyond expectations. Thank you Dan! More
by Saber
March 15, 2016
Positive and Efficient Everyone I interacted with and observed was professional, courteous and efficient. The facilities were clean. The service on my car was accurate an Everyone I interacted with and observed was professional, courteous and efficient. The facilities were clean. The service on my car was accurate and timely. I had a very positive experience. More
by Irishlass
December 22, 2015
Uneducated and Does Not Listen I tried explaining to Lenny that my traction controls light and ESC light was coming on because of my brake lamp recall. He insisted that they had not I tried explaining to Lenny that my traction controls light and ESC light was coming on because of my brake lamp recall. He insisted that they had nothing to do with eachother and that I would have to pay $90 to get my car tested. Turns out, GM released a PSA last year saying that the TC and the ESC were 100% related to this recall. When I tried showing Lenny what I found online about it, he replied "Ok whatever, I don't care." So ultimately, Lenny just wanted me to waste my money and he knew nothing about the issue I was having and needs to be retrained in customer service and also how to figure out what the effects are of certain recalls. I will never go to that location again and I will make sure to tell all my friends not to go there either. More
by Colton
Employees Worked With
August 16, 2013
This is the worst place to take your car. I took my vehicle to them yesterday (8/15/2013), I noticed there was an excessive amount of tires strewn about the dealership service floor. I brought my vehic vehicle to them yesterday (8/15/2013), I noticed there was an excessive amount of tires strewn about the dealership service floor. I brought my vehicle in for tire balancing and check before embarking upon a trip to Florida. They immediately wrote up a bill for tires and told me I needed to pay $990 for 4 tires. I questioned this decision as I knew this was a lie because I just purchased this vehicle a year ago and this wasn't possible. They inform me that all of my tires were dry rotted. Now this isn't possible because this car is garage kept and I drive it to work every day. There is no way my tires were dry rotted! How deceitful these people are! I took my vehicle to Matick Chevrolet and they performed all the work on my vehicle and NEVER once mentioned the fact that I needed 4 NEW tires. Such deceit----of Les Stanford employees! I will NEVER ever bring any of my 4 vehicles to this company ever again. Sorry Les Stanford due to the trickery and deceit of this dealership You people have lost a valuable customer and I will tell everyone that I know and even those who I don't know "NOT TO EVER GO TO LES STANFORD" Sorry u people bought too many tires and have to lie to your customers and get them sold U will not prevail, hopefully people will read all of the reviews i'm gonna write and the word of mouth that I will spread to others and hopefully your dealership service department will be history! More
by jayanman1
July 07, 2013
You seriously could not find a better dealership/service team than Les Stanford. Dan Melton has always taken care of me and has made sure I was 100% happy with everything. He keeps me informed of everything team than Les Stanford. Dan Melton has always taken care of me and has made sure I was 100% happy with everything. He keeps me informed of everything they do to my car. Having a 2010 Aveo, I've had some interesting issues with my car and Dan and his team has always come through. As I was getting near the end of my original warranty, he got me in touch with the right guy to get an extended warranty (well worth it if you own an Aveo btw). I will be sad when I have to find a new dealership when I move to Cleveland permanently in December. HIGHLY recommend Les Stanford. More
by EB2012
Employees Worked With
November 22, 2012
I love Les Stanford! Mike in the service department always goes above and beyond to accommodate me! James in the sales department executes a perfect sales to service relationship by offering concierge always goes above and beyond to accommodate me! James in the sales department executes a perfect sales to service relationship by offering concierge service and making my service visit arrangements. I have never been treated this good at a dealer before and for this reason, I will never buy a car anywhere else! Excellent customer experience and consistent treatment every visit! I look forward to my next service appointment! Thanks guys! More
by meagan.quinn.5
