Les Stanford Chevrolet Cadillac - Service Center

Called and talked with Mike on the recall for my Cruze, and he said bring it in and he will get it done for me, and he did. and he said bring it in and he will get it done for me, and he did. More

Drove over for a my first oil change on my new Chevrolet Malibu and arrived at 5PM (they close at 6PM). Tony Aguirre told me via email to stop by anytime next week and he would take care of my first oil cha Malibu and arrived at 5PM (they close at 6PM). Tony Aguirre told me via email to stop by anytime next week and he would take care of my first oil change. Upon pulling into the service area, I walked over towards 4 employees chatting about restaurants and offered me no guidance as to where I should go. I then looked around and found a door labeled something along the lines of "service writeup". I walked through the door and found several desks with PC's on them. I stood in front of the first one with an employee and said "Hi". I was given a look by this unnamed employee that did not express he was thrilled to see me. Shortly thereafter he walked off and said nothing to me. I then walked to the second desk and manned by Lenny Russ. When he finished his current work, I told him I was there for an oil change. He proceeded to tell me it was too late and that the car would need to stay overnight. I told him "no, get me the manager." He then walked out the door and did not reply to one of his coworkers who asked him a question (I believe his name was Wesley) At this point I tell him this dealership has very poor communication, not only with customers but also amongst their own staff. In the meantime Lenny returns and tells me I will be able to get my oil changed. I tell him Tony said he would take care of my first one free of charge. He tries to call him but is unable to get a hold of him. I tell him I can forward an email to him from Tony stating this. He says, "forge me an email?" At this point I am speechless. Communication is failing. Wesley tells Lenny to just take care of it, I forward Lenny the email after looking at his business card for his address. I tell Lenny I have forwarded him the email. I go into the waiting room and Mike Macdonald comes in to talk with me. I proceed to tell him this dealership is where the public interacts with GM and my interaction has not been good. I tell him from a workflow analysis point of view this place needs better defined communication. If they do not take oil changes at 5PM, put that on their voice mail message. When I called the day before the recording mentioned no such thing. Mike told me they have been really busy with the nice weather and people taking their cars out of storage. And other dealerships closing up has also increased their business. BUT this is the biggest Corvette dealer in the country and they also sell Cadillac. I told Mike this dealership needs to give top notch service - they should be a model delaership for GM. Better management is needed here. The staff seems uncaring about their customers until the customer complains. It should not be this way. If GM dealers are treating their customers this way, the next bankruptcy will not take 100 years like the last one. I hope my experience was an anomaly. I want to see GM do well but was very disappointed by my experience there today. More

My wife and myself took a day trip roughly 2 hours south of our home to visit the Henry Ford Museum / Greenfield Village located in Dearborn MI. When we arrived, we discovered that a great deal of engine co of our home to visit the Henry Ford Museum / Greenfield Village located in Dearborn MI. When we arrived, we discovered that a great deal of engine coolant was leaking from the front of our truck, so we immediately contacted OnStar who put us in touch with Les Stanford Chevrolet. The dealership informed that they will try to get us in, but due to General Motors reductions of dealerships they were the only one in the area to service the large amount of traffic that is in the area (Dearborn is a suburb of Detroit) and that they were three days behind on their regular service calls. But wow did they ever come through, any other dealership in my hometown (I live outside of Saginaw, MI) would have probably said "we are sorry for your bad luck, but we just can't help you", but not Les Stanford Chevrolet they not only got us in to find out what the problem was. Which turned out to be a cracked radiator, they were able to get the new part and have it installed that day, plus they had their driver take us to the Henry Ford museum and pick us up while we waited for them to repair our truck. If that is not great customer service, then show me what is. Sadly, it is not practical for me to give them all of my regular business, because if I lived in their area I would in a heartbeat, without thinking twice. So, if you live in the Dearborn, MI area, Les Stanford Chevrolet is in my opinion the absolute best dealer you could possibly go to. More

I needed my radio unlocked when my battery went down during the winter. I called the Les Stanford service dept and explained my plight. I was informed to come over and my radio would be unlocked. I s during the winter. I called the Les Stanford service dept and explained my plight. I was informed to come over and my radio would be unlocked. I stopped by Friday 28 April 11 and in five minutes my radio was unlocked, I was shown how to unlock the radio, and was informed that if it happens again I can always stop by and service will unlock the radio. My service was complementary and I greatly appreciate that. Thanks for your care and professionalism. Tom K More

The service department was very helpfull and professional The service department was very helpfull and professional in the way my problem was taken care of. The issue I had was with the defrost system, the The service department was very helpfull and professional in the way my problem was taken care of. The issue I had was with the defrost system, the car was taken in and repaired within a couple of hours without an appointment. I also had a question about the remote start and lenny Russ printed out the answer to questions I had about the system. Thanks to lenny and Thanks to Ray Schaffer my salesman. I have been very satified with both the sales dept and the service department. More

Les Stanford Chevrolet has been my dealer of choice for over 25 years. From the General Sales Manager, Scott Montgomery, to my sales rep, James Quinn, the service manager, Mike McDonald and the body shop' over 25 years. From the General Sales Manager, Scott Montgomery, to my sales rep, James Quinn, the service manager, Mike McDonald and the body shop's Brian Greiner, I wouldn't consider going anywhere else. They have been very good to me. More

First they give you one price and then it ends up costing a lot more. They are dishonest and dont want to take the time to let you test drive the vehicle and to top it off they dont even know where things a a lot more. They are dishonest and dont want to take the time to let you test drive the vehicle and to top it off they dont even know where things are on the car. We did end up paying way too much for the vehicle. I should have told them to shove it and went somewhere else. We didnt even get a clean vehicle. Now we have nothing but problems with liars in the service department and they dont want to repair the vehicle even though its under warranty. They have charged me an arm and leg for what should be covered parts. The 5 times I had it in for service, the car was given back to me dirty. When I mentioned that the Jeep dealer washes and vacuums it out, then they offer to do it while I wait more time. I told them No Thanks. I think I am going to sell this car and buy another PT Cruiser because Westborn Chrysler Jeep treats its customers with respect unlike Les Stanford. I now will never buy another GM product no matter what because of the way I have been treated at Les Stanford. More

Refused to honor appointment to service my car with no explanation. Rude and unprofessional. explanation. Rude and unprofessional. More