Lester Glenn Chrysler Dodge Jeep RAM FIAT

I wrote a great story about my wondeful experiance at I wrote a great story about my wondeful experiance at Lester Glen but this website shut down after i spent a half hour writing so here i I wrote a great story about my wondeful experiance at Lester Glen but this website shut down after i spent a half hour writing so here is the short version ...Steve was an wonderful salesman... Jim worked his magic with numbers ....Cory was an awesome car guy ...Steve and Cory spent lots of time with us to show us the car and how everything worked even the convertible top ...It was under 20 degrees outside but they made sure we understood everything ...We drove over 100 miles to buy from the guys at Lester Glen ....Thanks for making our trip worth wile... More

Interesting story. Our initial visit to dealer (on Valentines Day, one of the few nice days in Feb) was just to get some info on the new 2015 Chrysler 200 due out this spring/summer, to replace one of Valentines Day, one of the few nice days in Feb) was just to get some info on the new 2015 Chrysler 200 due out this spring/summer, to replace one of our 10 year old Chrysler Sebring convertibles. Kyle Harrison met us with a friendly smile, briefed us on what he knew and added us to his "contact sheet" for updated info as it arrives. Done. But then, I casually asked Kyle about the "Jazz Blue" 300 my wife noticed in the lot - she loved the color - and before we knew it, we were in the vehicle for a nice, relaxed test drive. Kyle sat in the back and described all the features of this great car, which "drove like a dream" (it didn't feel like a large car) - and as my wife drove it, we were (both) liking it more and more. When we got back to the showroom, I told Kyle I would have to get the length/width measurements from him to see if this large sedan would fit in my garage, where we have file cabinets, another refrigerator, shelves, etc. He excused himself, (to get the specs I thought) but instead returned with his boss, Sales Manager Ed Fiorvante; who told us we could bring the care HOME to check out the garage situation! I was shocked, but a bit dubious because we live 15 miles away, and though I'm a careful driver, what if something happened? Ed told me "don't worry about it, we have insurance and if anything happens, it's on us". Well, I couldn't turn that down and that really impressed me - he didn't even ask me to leave my own car there as "collateral" or anything. Talk about customer service! So, I didn't have to bother with measuring - I was able to see that the car fit nicely (just a bit more "snugly") next to our other (smaller) Chrysler in our garage. We even took it to a local restaurant for dinner, and I parked it right out front. Several people who left the restaurant stopped to give it a second look, and my wife and I decided over dinner this was the car for us. I could go on, but the executive summary amounts to our returning to see Kyle the next day (Sat), some back-and forth price negotiation with Kyle/Ed, and ultimately our final return the following Monday to do the deal, and take delivery. (Though I didn't actually meet him, Kyle told me General Sales Mgr Mike Nacinovich was involved as well, so a "shout out" goes to him!) Ed was very straight with me during the negotiation, and Kyle answered and addressed our questions and concerns. Kyle was particularly helpful during the delivery process and took time to not only check us out on the various features of the car (things sure have changed in 10 years!) but even "paired" our I-Phones to the U-Connect system in the vehicle. Before we knew it, the "Pandora" app from my I-Phone was playing thru the car stereo via the Bluetooth connection! Also, the car looked really GREAT at delivery, the detail guys did a GREAT job, inside and and out. Of course, with my keen eye I still found 2 blemishes - but never fear, Kyle had the detail guy up to take care of it 1-2-3. Really an OUTSTANDING delivery process - including our ringing the "cowbell" by the door as we left, and the big round of applause from all! I cannot end this (already a bit long, I'm sorry) without highlighting the outstanding customer service we received from Darren Applegate, the Finance Manager, both during and after the sale. He handled all the paperwork with accuracy and efficiency, found us a fantastic interest rate (1.68%), described the various "add ons" that he recommended, and didn't pressure us in our decision. Also, without going into detail, I had occasion to call Darren the following day with info I got from my insurance company; and he immediately took action to make it right! I was truly VERY impressed - Darren has made me a believer because this was beyond what I expected and, just as importantly, tells me that the excellent customer service at Lester Glenn doesn't end with the delivery. I'm sure I will be happy with my service as well... PS: Kyle; remember to keep us on your info list for the 200 - if they make a convertible, we may do business again in the near future! More

We visited different dealerships to do some comparison We visited different dealerships to do some comparison shopping and test drives. We were given a previous quote from another dealership, the day be We visited different dealerships to do some comparison shopping and test drives. We were given a previous quote from another dealership, the day before visiting yours. We really liked the car but it was missing a couple of options that we wanted in our vehicle. We met Steve Regan and gave him our information. He immediately sprung into action. He was attentive and extremely knowledgable of the car we were interested in. Before long, we were sitting down with your friendly finance manager, Jim Pendergast, and driving out with a new car! The entire experience reflected the core values of Lester Glenn. You not only met our expectations, but exceeded them. More

Excellent service. All above employees were very friendly and informative and I felt very comfortable. I am very happy with my experience and my new car. I would definitely recommend Lester Glenn friendly and informative and I felt very comfortable. I am very happy with my experience and my new car. I would definitely recommend Lester Glenn to others. More

Salvatore Minneci was Excellent. He helped me find a great car for a great price. He was very friendly and knowledgeable about all the features in the car. I would highly recommend him! great car for a great price. He was very friendly and knowledgeable about all the features in the car. I would highly recommend him! More

I was extremely happy working with the salesman Steve Regan in that I was able to get a decent price for the car as well as the overall experience which was good. I was also explained the payment plans a Regan in that I was able to get a decent price for the car as well as the overall experience which was good. I was also explained the payment plans and got a decent payment plan since my credit was so so. In addition Jim Prendergast the financial expert was able to give me a decent payment plan as well as The Manager Ed Fiorvante, explained the paperwork on the car clearly that it was understandable to me. I will definitely come back again and my even bring a friend to buy my next car with the salesman, Steve Regan. Thanks for a real good experience. More

I had the best car buying experience with Lester Glenn Dodge Ram! I was trying to purchase a new truck for my husband. Kim Larsen was my first contact after I filled out the internet pre-approval for the Dodge Ram! I was trying to purchase a new truck for my husband. Kim Larsen was my first contact after I filled out the internet pre-approval for the credit application. She called me immediately, I told her what I was looking for and she immediately had the sales manager call me back. He confirmed what I was looking for and had salesperson, Brian Reeves, call me back. Brian and Kim were both wonderful and easy to work with. Since I was looking to surprise my husband with the truck, they were considerate of that and the hours in which I was able to talk and email. I explained to Brian that I needed to do the majority of the leg work by email or phone and he was very accomodating. He was able to work out the pricing for the incentive I was looking to take advantage of, give me an accurate timeline of when the truck would be available, explained the cost and the down payment I would need. I fully expected the #'s to change once I physically arrived at the dealership - but this was not the case. I had requested the majority of the paperwork be completed before I arrived and it was! I got a great price on a nicely equipped 2014 Ram 1500. It was the easiest car buying experience ever. More

I was very happy with the treatment I received. I do think that there should be a direct way of calling the dealership without going through a central operator. When I call the phone rings at least 12 t think that there should be a direct way of calling the dealership without going through a central operator. When I call the phone rings at least 12 times before the girl answered, When I complained about the wait she said (Quote) "I have several dealerships to answer the phone for" Unquote. I think this system is terrible and the calls should go directly to the dealership I call. I hope when I need service this doesn't happen, If it does I won't be coming back to Lester Glenn for service. I gave this excellent rating based on the sales person and sales managers professionalism. More

Steve was very helpful throughout the process of purchasing our new car and at no time did my wife and I feel pressured. Jim was also very informative during the finance knowing the time frame given purchasing our new car and at no time did my wife and I feel pressured. Jim was also very informative during the finance knowing the time frame given to him. More

My experience at Lester Glen Chrysler,Dodge,Jeep was the most positive experience I have ever had at a car dealership. From the moment I was greeted by Steve Regan I felt welcomed and comfortable. He was fr most positive experience I have ever had at a car dealership. From the moment I was greeted by Steve Regan I felt welcomed and comfortable. He was friendly, helpful and very knowledgable about all the vehicles I was inquiring about. He explained all the available options between, buying and leasing that were available and helped tremendously in narrowing down my decision. Ultimately I ended up leasing a 2014 Dodge Ram 1500 and I couldn't be happier with my purchase! I greatly appreciated how I was treated by Steve his managers and finance. The no pressure style and atmosphere at Lester Glen was why I became a customer and why I remain a repeat customer! More