LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

Worst Customer service I called 5 months ago to ask them about their guarantee for a painting job. My truck was peeling after just 2 years. I didn’t ask to bring my truck ba I called 5 months ago to ask them about their guarantee for a painting job. My truck was peeling after just 2 years. I didn’t ask to bring my truck back or anything like that. Well, they called me back after I wrote a review and told me that they are still finding and answer. It is hard to believe that a car dealership doesn’t know the products they sell. Be very careful to make any deals with them, get everything in writing. More

Customer service The customer service and communications at this dealership ia horrible. Took my vehicle in to get serviced because of check engine light and was told The customer service and communications at this dealership ia horrible. Took my vehicle in to get serviced because of check engine light and was told it was fixed only to get it home and it come back on. They had my car on and off for almost 4 months. This last time 3 weeks with no call no update. I had to email them, they do not have a competent individual in the building at dodge. Hindsight is 20/20 should've never brought a car from them the initial transaction was horrible, shouldn't have thought service would be any better. More

Horrible service Truck was only in for airbag recall & now there is something wrong with our truck.. left messages for service manager & they have not called us back f Truck was only in for airbag recall & now there is something wrong with our truck.. left messages for service manager & they have not called us back for over 2 weeks.. called dodge directly &they are useless also.. very sad when the service manager can't even call you back... More

taking advantage of customers 1: visit the dealership looking for a car and watching a sales person take advantage of senior citizen by telling him we will give you a great deal o 1: visit the dealership looking for a car and watching a sales person take advantage of senior citizen by telling him we will give you a great deal on floor mats, just happens we were looking at the same car and they were included 2: tried a second time to purchase a car with Internet price they took all information called back the next day the price changed because Internet sale over when we were trying to do the deal the day before. 3: Just today 6/27/17 we were in for a recall on our jeep (purchased at Pine Belt Keyport) for air bag and we were going to look at a jeep grand Cherokee. We get our vehicle report and all the YELLOW boxes are checked, 90% of what was check example: "needs new tires", 2 weeks prior we had new tires installed (not by Lester Glenn) went back into the service center to show all receipts we had for all repairs we were told needed and was told sorry he may have meant to check all the GREEN boxes It is sad to know how many customers you take advantage of. More

The worst I ever had Bought my truck there with no problems. Then I went to have it serviced that was a hole nother story. Had my truck a week at a time for tire sensors w Bought my truck there with no problems. Then I went to have it serviced that was a hole nother story. Had my truck a week at a time for tire sensors would get my truck back and a few hours later the same issue. When to a different dealer they had the truck fixed in 6 hrs and rebalanced all the tires witch the first dealer didn't do after breaking the tires down to fix. Lost 3 weeks of profit because my truck was tied up with lesterglen. Very unprofessional in my book More

Much Improvement I previously had a bad experience with their service department, but I brought my car back again out of necessity and they were great. Very pleasant I previously had a bad experience with their service department, but I brought my car back again out of necessity and they were great. Very pleasant to deal with and accommodating. More

God awful This entire Lester Glenn group might be the worst car dealership and service center ever. I bought a pre-owned pre- certified vehicle and all I have i This entire Lester Glenn group might be the worst car dealership and service center ever. I bought a pre-owned pre- certified vehicle and all I have is problems. Within the first year of having the vehicle I had it in their service shop for 2 months, getting fixed and repaired. And when they finally found out the problem they tried to charge me for the repairs. Now 2 years later and still under an extended warranty, an issue that they said they supposedly fixed was acting up again and when I brought my vehicle in for an oil change, they said there is a 115$ fee just to look at the problem. Way to stand behind your work! That's sarcastic by the way. And now waiting for an hour and a half for an oil change. All I can say is stay away from all Lester Glenn dealers! More

Straight Up Responsive Service I've been going to this dealership since December 2011 after purchasing my Durango Citadel and I've only had a friendly & honest experience with their I've been going to this dealership since December 2011 after purchasing my Durango Citadel and I've only had a friendly & honest experience with their personnel. The service work has always been on point as well as the responsiveness to questions or concerns. This was exemplified recently by my Service Consultant, Jim Migliore, who not only provided a flexible solution to my needs but had my vehicle returned well ahead of original expectation. Will certainly continue my relationship with Lester Glenn....... More

Worst Service Ever! Beware ! We purchased a Jeep Grand Cherokee and are totally dissatisfied with the customer service. And the service department. We have dealt with Toyota and H We purchased a Jeep Grand Cherokee and are totally dissatisfied with the customer service. And the service department. We have dealt with Toyota and Honda and service was excellent . Can not wait till the lease is up. It all started as we pulled out of the dealership the nite we purchased the truc and we drove down rt 37 and has to turn around immediately as there was a loud noise from the undercarriage we got back to the dealership in 2 minutes and they were all locked up we called the salesman and he said bring it back in the am. They had left some packing of sometime under the car that should have been removed! The GPS is not working and they do not service gps on Saturdays ,so you need to have it done during the week and the process takes 3hrs plus as we were told. They would not offer a loner car as itmis not their policy and we both work over 70 miles away. It is unbelievable that you need to take a day off from work just to have your care serviced. Toyota and Honda offer loaners to their customers. So my husband brought the truck in waited just about 4hours and they could not fix it and now think they need to order a part which will be in in about a week. He also had them do scheduled service and had forgotten his wallet home and would not take my credit card over the phone which is not an unusual form of payment now a days so he would now have to go home then back together service center and then venture to work 70 miles away... Making this service fiasco a half a day of wasted time and problem still not corrected. Just sorry we didn't stick with Toyota .. The truck would have been dropped off either the nite before the appoint or morning of and we would have gone to work in a loaner and pickup the truck up that evening.. Well only 12 moths left on lease .. Can't come fast enough. This dealership is not customer service oriented in any way .. From the receptionist who makes the appoints to the ease of service availability to the customers and the service in general... If you need to buy a jeep go to another dealer if you don't .. Don't say I didn't tell you so ,,, More

Kaynan Cruz was very polite and helpful. Kaynan helped me get my windshield replaced on my jeep. He was very nice and very helpful. Explained everything in detail about the service. Thank you Kaynan helped me get my windshield replaced on my jeep. He was very nice and very helpful. Explained everything in detail about the service. Thank you Kaynan. More