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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,483 Reviews

1,483 Reviews of Lester Glenn Subaru - Service Center

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December 11, 2024

Fast service, very professional and courteous. Needed to be picked up and that service was great too. Best dealership, I would never go anywhere else More

by SWISTBARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
December 11, 2024

I cannot say enough good things about Kathy Ottmer. She always goes above and beyond at every service appointment. I truly feel that Kathy has the best interests of her customers at heart. Thanks, Kath More

by JOANNEPACHECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
December 10, 2024

Staff were patient and helpful, assisted in securing a loaner for me and service on my car was excellent More

by CPALACIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
December 10, 2024

The Tpms light still turning on and off when driving car. Stays on when driving on the highway More

by BACHIN93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Lester Glenn Subaru responded

Hi BACHIN93, Thank you for letting us know about the TPMS issue with your vehicle. We understand how frustrating that can be. Our service manager Bert has reached out to you twice to assist with resolving this. Please feel free to give him a call back at your earliest convenience or message us at socialmedia@lesterglenn.com with your preferred contact method so we can help get this sorted out for you. Thank you again, The Lester Glenn Subaru Team

December 09, 2024

Went in for my routine service, Nicole kept me informed during the entire process. The final report they provided was very thorough. I would definately go back for future service. More

by Noreen90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

The service center is comfortable and accommodating however your prices are outrageous. I have recently relocated to this area; the prices in Bergen County were less that yours. As a senior citizen o More

by LULUBROG17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

It was a pleasure to get my car serviced here again! On time Questions answered Friendly employees Loved the cellphone report Thanks again! More

by PAPAPANTZ147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

Had my windshield replaced and there was a stress crack within a week. Subaru refused to take responsibility. Ok, just coincidence and bad luck. Had it replaced again and guess what, it happened again with More

by NANOMETER73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spoke to several employees
Dec 23, 2024 -

Lester Glenn Subaru responded

Hi Nanometer73, Thank you for sharing your feedback. We understand your frustration, and we truly apologize for the inconvenience this has caused. Our Service Director, Kerry, has reached out to offer assistance in resolving the situation. As we’ve mentioned, we are committed to taking care of the issue and covering the cost of your windshield repair. We are currently working on getting everything in motion for you. We’re here to help, and we look forward to making this right for you. Please let us know if there’s anything else we can do to assist you further. Happy Driving, The Lester Glenn Subaru Team

December 07, 2024

Kathy the service writer knows me and my Subaru cross trek service is always easy calls when the service is done. More

by Tricia Kaiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
December 06, 2024

Nicole always greets us with a welcoming smile. The service is well coordinated and customer satisfaction is a priority. Our experience is definitely met with 💯 satisfaction. More

by RAPUZZIMARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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