Nicole Damiano

Lester Glenn Subaru responded

Hi AIDA44CANALES, Thank you for your wonderful review! We’re so glad our team has always been respectful, professional, and friendly, and that we keep you informed and make sure you’re satisfied every visit. We’ll be sure to share your kind words with Nicole and the entire Lester Glenn Subaru team. Thank you for choosing Lester Glenn Subaru on Route 37 West in Toms River! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi there, Thank you for your continued loyalty! We’re so glad you’ve had great experiences purchasing from Lester Glenn Subaru over the years, and we appreciate you recommending us. Whether you’re shopping for your next Subaru or visiting our Subaru service department, our team is always here to help. Thank you for choosing Lester Glenn Subaru on Route 37 West in Toms River! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Ecletl516, Thank you for sharing your feedback. We understand how frustrating an unexpected repair cost can be, and we want to further explain what took place during your visit to our Subaru service department. Your Subaru arrived with the tire pressure monitoring system (TPMS) warning light on, and our technicians found that one sensor needed to be replaced. Because TPMS sensors run on internal batteries that typically wear out around the same time, and the remaining three sensors were the same age, we recommended replacing all four to help you avoid repeat visits and additional warning lights down the road. We also wanted to provide you with options. Our team offered to cover the labor and programming if you chose to replace only the one failed sensor, which would have left you paying only for the part. If you preferred to replace all four, we offered a $200 discount off the total repair. We use genuine Subaru OEM sensors because they’re designed to communicate properly with your vehicle’s system and are built to last, while aftermarket sensors, though cheaper, can be more prone to early failure and require more frequent replacement. We respect that you chose a different route, and we’re sorry the experience left you disappointed. Our door is always open, and if you do decide to look at a new Subaru Forester, our team would welcome the opportunity to earn your trust again. Thank you for considering Lester Glenn Subaru. The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Thank you for your rating and for choosing Lester Glenn Subaru on Route 37 West in Toms River! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Di, Thank you for sharing your experience! From sales to Subaru service, quality and no-pressure care are exactly what we strive for. That's what the Lester Glenn Experience is all about! We’re glad you’ve never had an issue, and we’ll be sure to share your kind words with Nicole, Kathy, and the team. Thank you for choosing Lester Glenn Subaru on Route 37 West in Toms River! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi waialuagirl7, Thank you for sharing your experience! We’re so glad our Subaru service team made everything easy from drop-off to pickup. We’ll be sure to share your kind words with Nicole, Kathy, and the team, and we look forward to seeing you at your next visit. Thank you for choosing Lester Glenn Subaru on Route 37 West in Toms River! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi CORYDRAHOS, We’re sorry to hear you left your experience feeling frustrated and without confidence in the process. We understand that an intermittent drivability concern can be especially frustrating, and we appreciate you sharing your perspective. We did want to clarify a few points regarding the repair. After the initial repair did not resolve the concern, we continued diagnosing the vehicle, provided a loaner, and credited the approximately $1,100 previously paid toward the subsequent repair. During the injector replacement, an injector broke and damaged the cylinder head. Lester Glenn accepted responsibility for that damage and covered the engine removal and cylinder-head replacement. Once the engine was removed, several unrelated existing issues were also identified. We provided an estimate to address those items at a reduced cost because the engine was already out, but those additional repairs were not required and were ultimately declined. The injector repair itself carried the applicable 1-year/12,000-mile parts warranty. While we could stand behind the repair and its warranty, we could not guarantee that an older vehicle with approximately 117,000 miles would never experience another drivability concern in the future. Most importantly, after the repair was completed, you road-tested the vehicle with our technician and confirmed that the original hesitation concern had been corrected. We regret that, despite the considerable time and resources our team invested in diagnosing and repairing the vehicle, we were unable to leave you with a more positive impression of your experience at Lester Glenn Subaru in Toms River. Thank you for bringing your concerns to our attention. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi rsiegmund87, Thank you for sharing your experience! We’re happy to hear Seth Leifer made both of your vehicle purchases pleasant and took the time to understand what you were looking for, explain your options, and help you find the right fit. We also appreciate you recognizing Nicole Damiano and Bert Gomez for consistently taking great care of you in our service department. Thank you for your continued trust in Lester Glenn Subaru in Toms River! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi twohines, Thanks for sharing your experience! We’re thrilled to hear Nicole continues to be your first call whenever you have a question. Her responsiveness, knowledge, and friendly communication are exactly what we want our Lester Glenn Subaru customers to experience. We’ll be sure to share your kind words with her! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi FOKKELIEN.FINK, Thanks for sharing your experience! We’re glad you’ve found Lester Glenn Subaru to be a pleasant and professional dealership and that our team continues to take good care of you across the board. We truly appreciate your business and kind feedback! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team