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Levittown Ford
Levittown, NY
773 Reviews
Levittown Ford is Long Islands newest Ford Dealership and a proud member of the VIP Auto Group, that has a rich tradition right here on Long Island.With the purchase or lease of every New & CPOV vehicle you get the VIP+ program which includes Free Lifetime Service Loaner Vehicles, Free Lifetime NYS Inspections, Free Lifetime Oil & Filter Changes, Free Lifetime Rescue & Towing, Free Lifetime Courtesy Shuttle, and so much more. Since 1957 we have been happy to say "We Will Satisfy You!!" Come down, let us show you!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 773 reviews
October 22, 2019
Terrible - total lack of customer service This will be my 4th time -yes that's right 4 times in as many months getting repairs for 2 recall issues. They had my car for over 30 days combined du This will be my 4th time -yes that's right 4 times in as many months getting repairs for 2 recall issues. They had my car for over 30 days combined during the previous visits, & I am still having problems. They have never offered a loaner car after I requested several times- they keep my car for days & sometimes weeks with no regard for how I am to get around without a car. I would think the car should have been fixed correctly in all that time, you could build a new car faster then they can fix even minor problems. Everything is a bunch of lame excuses. No one there can make a decision, the manager Tom is never there & he does not return calls. Total lack of communication & extremely poor customer service. One of them even suggested I purchase a new car! My 6yr old car has 36k I do not think I should need a NEW car at this time. If not for the recall I would never have gone here- stay away !!! Its just been a frustrating experience all around. More
by frustrated ford owner
Employees Worked With
Tom , Bob. Joe D, Joe L, Alison & a few I dont know their names
September 22, 2019
Buyer beware VIP service does not exist Don’t buy a car from this dealer based on the VIP treatment they advertise Loaner cars ?? Only with a scheduled appointment. But they barely do appo Don’t buy a car from this dealer based on the VIP treatment they advertise Loaner cars ?? Only with a scheduled appointment. But they barely do appointments for service. They used to do appointments for everything. They say to go to quick lane. I went to quick lane. Over 2 hours for an oil change! And they didn’t have time to do my 40,000 maintenance or check the noise my car was making. But 2 days prior i tried to make an appointment and get a loaner and they said no! Go to quick lane. So i can’t make an appointment and quick lane said they had no time (at 7:00 in the morning). So how does one get this stupid expensive maintenance done? Over the past years the service here has deteriorated. I am about to buy a new car and absolutely love my escape... but with this degree of horrible service I’ll be forced to go somewhere else More
by Dd
Employees Worked With
Service advisor Antonio drew
September 14, 2019
No more loaners Explain what lifetime loaner cars actually means? I tried to make an appointment to drop off car for 40,000 mile maintenance. I was told not only cou Explain what lifetime loaner cars actually means? I tried to make an appointment to drop off car for 40,000 mile maintenance. I was told not only couldn’t i make an appointment, i couldn’t get a loaner. I bought this car for the alleged VIP service. I cannot. be without my car I was about to upgrade to a new car but now will not by a Ford More
by Dd
Employees Worked With
Do not know names
September 10, 2019
Terrible!!! Absolutely the worst car company and dealership ever. Poor customer service, rude managers and workers. They will literally waste your time and money Absolutely the worst car company and dealership ever. Poor customer service, rude managers and workers. They will literally waste your time and money and if your car is under warranty they will not do anything about the problem you have, cause Ford company doesn't pay them to fix it it's free that the logic behind it. So poor I do not suggest these ripp off artists.... More
by Tina
Employees Worked With
Don't know their names
June 24, 2019
If you want to wait 3 hours for an oil change and inspection I got up at 6:30 AM to make it to the quick lane by 7am since it’s first come first serve, and if you’re not there and first in line you have no chanc I got up at 6:30 AM to make it to the quick lane by 7am since it’s first come first serve, and if you’re not there and first in line you have no chance of getting your car back. It took OVER TWO HOURS after being FIRST in line on quick lane for an oil change and a NYS Inspection. This place is garbage, I’ve never had one pleasant experience. I love my ford but there is nothing good about using their service center here. Just find a regular shop and get your car done there if you like to enjoy your time and not sit in the lobby for 3 hours waiting with no updates. More
by Ar@2222
Employees Worked With
John Devito, Joe Lamonica
May 18, 2019
Joseph Dequire’s the best service advisor! I’ve had my Ford for 7 years with 7 years of impeccable service! I was promised VIP service when I purchased the car and received nothing less. I was I’ve had my Ford for 7 years with 7 years of impeccable service! I was promised VIP service when I purchased the car and received nothing less. I was so happy when Joe returned to the service department. He has always treated me like family and I am sooo thankful for his help throughout the years. He definitely represents Ford well. It was also great to work with Antonio. Ford service is top notch!! More
by Pinkcargirl
Employees Worked With
Joseph Dequire
April 25, 2019
Always a pleasant experience I am a repeat customer at Levittown Ford and I recently purchased my 3rd vehicle from them. The whole process could not have gone smoother, and I got I am a repeat customer at Levittown Ford and I recently purchased my 3rd vehicle from them. The whole process could not have gone smoother, and I got exactly what I wanted. Darnell was unlike any other salesman I have encountered. I received A+ service. More
by Vickie D
Employees Worked With
April 23, 2019
Lacking in Customer Service Visited to inquire about renewing/replacing 2 vehicles that were coming off Lease. They were uninterested. Then I tried to set up an appointment to re Visited to inquire about renewing/replacing 2 vehicles that were coming off Lease. They were uninterested. Then I tried to set up an appointment to return the 2 vehicles originally leased from this dealership and they weren't able to assist with this either. Left messages and didn't receive a call back. VIP Auto Group ---- I guess they consider themselves VIP's because they certainly don't treat their customers like VIPs. More
by JMott
Employees Worked With
Frank (lease returns), Dan Krauciunas, Joel Jones
April 11, 2019
Service department leaves quite a lot to be desired While the service advisors at this dealership are very nice, it does not negate the face that every time I have brought my car in for any service ther While the service advisors at this dealership are very nice, it does not negate the face that every time I have brought my car in for any service there has been an issue. I recently against my better judgment I took it in for an oil change, and long behold I discover they forgot to put the oil pan cover back on my skid plate. I call and I am told no problem bring it in and we will replace it. So, I drive the 30 minutes all the way there wait for over an hour for a piece that takes tops 10 minutes to place on and I am told they don’t have the part and will have to order it and it will come in 3-5 days. Cut to 10+ days later where I am told the part came in and to come in. I return again and wait now for a speedy 20 minutes for them to tell me the bolts were the wrong ones and they will have them tomorrow. This is now the third time for a mistake they made and it has still not been remedied. I will NEVER be using Levittown ford or any member of this so called vip auto group ever again in any way shape or form. More
by Ametska
Employees Worked With
Marion, Joe Lamonica
