It's not bad enough that the transmission in my Focus had to be repaired over a dozen times, but they had the nerve to attempt to charge me the $100 deductible as per my Ford Extended Care warranty (which I would have gladly paid if this had been the first problem with the trans) , but then, additionally, they had the nerve to attempt to charge me sales tax on the total repair amount that Ford paid them for the repair. This was total BS and an attempted money grab, as they obviously didn't think I knew anything about NYS Sales Tax Law. When I called Ford Extended Care directly about this, I was informed the dealer was wrong and instructed to send them the invoice if the dealer would not release the car without me paying the sales tax and that they would reimburse me. I tried to talk to the service manager, but he was conveniently too busy to talk to me...this was the same guy that recently was so quick to send out emails introducing himself as the new service manager and that his door was always open if you have a problem. Eventually, after I made a big enough commotion, over the whole ordeal, the service writer, a nice enough guy, but who knew very little about Fords, got the manager to waive the deductible and the ridiculous sales tax charge on a $2000 trans repair. BUT, it only gets better... About a week, on Christmas Eve no less, I notice one of the lug nuts is missing from the R/F wheel. Checking the rest, I find that ALL the lugs on both front wheels are loose. So after tightening the loose lugs nuts, I call the service dept and get the switchboard who informs the service dept will be open until 2:00 PM. It’s now about 12:00 PM and I head over only to find, they are closed. So I go to the show room to looking for the general manager, but wound up with the sales manager, asking about possibly getting a lug nut from the make ready department, or taking one off a car on the lot. He said there were not tools there and that he could not do that, and that I'd have to wait for the following Monday, but when I then said I'd just go outside and take one off another Focus in the lot, a nice salesman who overheard the (at this time) commotion came over and said he'd look around the make ready dept and sure enough he found a lug nut for me. The sales manager took copies of all my paperwork and said the service manager would call me when the service department reopened after Christmas, but of course he never did. So, in addition to Levittown Ford being a major inconvenience with this whole transmission experience, attempting to rip me off for the sales tax on an extended warranty repair, they now have but the safety of my family in jeopardy, by leaving the front wheels loose after reinstalling the transmission. Needless to say, my 2021 Bronco will be either from Hassett or Hempstead Ford!