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Levittown Ford - Service Center

Levittown, NY

2.2
169 Lifetime Reviews Review Dealership

169 Reviews of Levittown Ford - Service Center

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January 22, 2021

"It's not bad enough that the transmission in my Focus had..."

- Fred G.

It's not bad enough that the transmission in my Focus had to be repaired over a dozen times, but they had the nerve to attempt to charge me the $100 deductible as per my Ford Extended Care warranty (which I would have gladly paid if this had been the first problem with the trans) , but then, additionally, they had the nerve to attempt to charge me sales tax on the total repair amount that Ford paid them for the repair. This was total BS and an attempted money grab, as they obviously didn't think I knew anything about NYS Sales Tax Law. When I called Ford Extended Care directly about this, I was informed the dealer was wrong and instructed to send them the invoice if the dealer would not release the car without me paying the sales tax and that they would reimburse me. I tried to talk to the service manager, but he was conveniently too busy to talk to me...this was the same guy that recently was so quick to send out emails introducing himself as the new service manager and that his door was always open if you have a problem. Eventually, after I made a big enough commotion, over the whole ordeal, the service writer, a nice enough guy, but who knew very little about Fords, got the manager to waive the deductible and the ridiculous sales tax charge on a $2000 trans repair. BUT, it only gets better... About a week, on Christmas Eve no less, I notice one of the lug nuts is missing from the R/F wheel. Checking the rest, I find that ALL the lugs on both front wheels are loose. So after tightening the loose lugs nuts, I call the service dept and get the switchboard who informs the service dept will be open until 2:00 PM. It’s now about 12:00 PM and I head over only to find, they are closed. So I go to the show room to looking for the general manager, but wound up with the sales manager, asking about possibly getting a lug nut from the make ready department, or taking one off a car on the lot. He said there were not tools there and that he could not do that, and that I'd have to wait for the following Monday, but when I then said I'd just go outside and take one off another Focus in the lot, a nice salesman who overheard the (at this time) commotion came over and said he'd look around the make ready dept and sure enough he found a lug nut for me. The sales manager took copies of all my paperwork and said the service manager would call me when the service department reopened after Christmas, but of course he never did. So, in addition to Levittown Ford being a major inconvenience with this whole transmission experience, attempting to rip me off for the sales tax on an extended warranty repair, they now have but the safety of my family in jeopardy, by leaving the front wheels loose after reinstalling the transmission. Needless to say, my 2021 Bronco will be either from Hassett or Hempstead Ford!

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Recommend Dealer
No
Employees Worked With
January 12, 2021

"I rarely leave online reviews and I have never amended a..."

- kdizeo

I rarely leave online reviews and I have never amended a previous review. My experience with Levittown Ford warrants a change of my original review. I had a negative experience that I had posted earlier. Almost immediately after posting my initial review I was contacted by the manager Charles. One thing that bothers me more than anything is when people make excuses. Charles’ candor was exceptional! He did not try to pass the buck and immediately took responsibility and wanted to rectify it. Charles and his team went above and beyond to address my issue and it was clear he took control of the situation to make sure it was addressed. To say at this point I am completely satisfied is an understatement. Everyone is entitled to make an error and the way that Charles and his team stepped up to the plate afterwards was outstanding. I commend Charles and his team for making me a loyal customer and ownership should be thrilled to have such a competent person running that department.

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Recommend Dealer
Yes
Employees Worked With
Charles
December 22, 2020

"I would give zero starts for customer serviceGo..."

- Dd

I would give zero starts for customer service Go somewhere else. They advertise loaner cars. But to get one it’s always a four week wait. I don’t know 4 weeks in advance when my car will break down. They used to rent you a car and they don’t do that anymore. The customer service has changed drastically for the worse over the years. In the market for a new car. Rest assured it will not be a Ford from this dealer I have both numerous cars from this dealer but they just refuse to help anymore. I cannot be without a car. UPDATE 1/13/21 we received a call from Bill on 12/24. He personally made arrangements for us to get a loaner, and as of today our car has been repaired We were very happy about this. I just hope that this will be the case going forward I would like to think that all customers will get loaners as needed and not have to go what we went thru to get one. In the end Ford did the right thing. I will be calling soon to bring my other car for a recall, inspection,and scheduled maintenance. Fingers crossed they don’t tell me, as they have in the past.. “we don’t give loaners for that”

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Recommend Dealer
No
Employees Worked With
Do not know the name of girl i spoke with you
Dec 23, 2020 -

Levittown Ford responded

Good morning DD. My name is Bill Ballan the Gm for Levittown Ford. We cannot find the name DD in our system. Perhaps you have the wrong dealership. Please call me to discuss your experience with us if indeed you serviced your vehicle at our facility. I can be reached at 516-622-8946

Dec 23, 2020 -

Dd responded

Yes i have the right dealer!! Seriously do you think i dont know where i bought multiple cars. I called you more than once and left a message. We also spoke with the dealership and a service advisor yesterday who both told us there’s nothing they could do to help us. You have no loaners and you don’t rent loaners anymore (part of the problem). You can’t get someone to look at my car. You told me I’d have to rent one on my own. What’s the point of advertising FREE COURTSEY LOANERS if i can’t get one for weeks

December 05, 2020

"Purchased 3 Vehicles from Levittown Ford over the past..."

- rrcspecialops

Purchased 3 Vehicles from Levittown Ford over the past 7-8 years. Sales Department always very professional, friendly and helpful in accommodating the vehicle we liked at a fair price. Recently, we had a problem with a service warrant on one of our vehicles. Although friendly and helpful, the vehicle was not repaired properly by the Service Department to my satisfactory. Bill Ballan, General Manager, stepped in and personal handle the repair issues. Mr. Ballan was very professional, understanding and ensure the repairs would be completed properly and in a timely matter. Upon picking up the vehicle, Mr. Ballan exceeded my expectations not only with the repairs but detail the vehicle as well. I want to make you aware, that I waited over a week before posting this review. Mr. Ballan definitely adds a professional standard and pride in workmanship that you would only expect to find in a five star dealership. Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Bill Ballan
September 08, 2020

"Initially me review of Levittown Ford was going to be..."

- vanessad812

Initially me review of Levittown Ford was going to be different then the review I am leaving now. That is all due to the General Manager Bill Ballan. My niece brought her car in for some mechanical issues. After receiving some miscommunication from the Service Dept. she became upset which lead me to do a quick google search. With each review I saw Bill respond so I decided to call him. Even on the holiday weekend he responded very quickly and with open ears. He was extremely friendly and professional and willing to help. He promised a return call by 12:15 and I recieved the call at 11:45. He worked with the service department and the car was done by 4:30 p.m. not the weeks she was told it would take. I would recommend Levittown Ford to anyone and anyone that has any issues should reach out to Bill. I have no doubt he would step in immediately and make sure you are taking care of. Thank you Bill. You are amazing.

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Recommend Dealer
Yes
Employees Worked With
Bill Ballan
August 24, 2020

"worst of all , save your time and money .there are..."

- wolf

worst of all , save your time and money . there are really cool people there but not everyone is honest. double check all work and prices.

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Recommend Dealer
No
Employees Worked With
Will Moreno
Aug 25, 2020 -

Levittown Ford responded

Good morning Mr. Wolf, My name is Bill Ballan the GM for Levittown Ford. If you have time today please call me at 516-622-8946 so I can hear about your experience. If I am not in please leave a message and I will get back to you. Thank you

August 22, 2020

"Horrible ! PLEASE DO NOT GO TO THEM FOR SERVICES !!! I..."

- Abunaailah18

Horrible ! PLEASE DO NOT GO TO THEM FOR SERVICES !!! I went in because my backup camera not showing the proper view, instead of fixing the issue they made the navigation and rear view assist disappear. Also charged me $3K for a part that I was not having any issues with. Here’s the best part I went to shop couple of blocks from them and they advised me the camera is slightly bent which is why I’m not getting proper view and told me it will cost 100 bucks only. ordinary repair shops can find out the problem but Levittown Ford Techs with “experience” couldn’t. Disgusting ! Disappointed! Dissatisfied!

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Recommend Dealer
No
Employees Worked With
Nick brown
Aug 22, 2020 -

Levittown Ford responded

Good evening sir, my name is Bill Ballan the General manager for Levittown ford. I will get with the service director on Monday morning and sort this situation all out then call you by 1pm. I apologize if indeed we were wrong. Thank you for reaching out.

July 11, 2020

"Uninviting and unvalued customer."

- ydl83b

1-New to the location and no one ever greeted me or asked if I needed assistance. 2-Unaware, the service location was not in the same location as the dealership on Hempstead tpke location, of which I made a service appointment and received a email reminder. Never disclosed there was a different location. 3-The service manager Nicholas Brown, when asked did not know who the owners were or neglected to name then when asked. The said "Joel" is one of them and when asked he replied, "I dont know his last name, we go by first name bases". Really, you mean you work for a company/business and can't even tell me who the owner or CEO is? Unacceptable or unless he thought we were stupid we cant do a google search. 4-We were told a loaner is not offer for our New Vehicle because it was not purchased at that location. That is the owners rule. You mean to say, If I brought a vehicle from anywhere, and new at that, live or choose this location for my service needs of the convience to my home, and warranty work, recall work is being done, I am not entitled to a loaner? I'm a first responder and if I had to leave my vehicle overnight, I can't go to work? That is what I was told. Never have I heard of such. I've had many cars makes and models and the dealer service station I chose never dismissed me in this way. I am appalled. Well I will not be having my service completed at this location. I did not have my service attended to. I will inform my friends and co-workers of my experience at this location and will not be returning. A Just want you to know.

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Recommend Dealer
No
Employees Worked With
Other Employees : Nicholas Brown, Bill Ballan
June 17, 2020

"Horrible Experience"

- anthonyfmoney1

I brought my car in for some warranty work; the car was there for 10 days, I got the car back got home and found the Technician left some wiring harness in front of the CD door causing it to jam up. I had to bring the car back for the second time and had them do my inspection and then they fail it for a minor tail light crack. After we addressed that issue then then notified me that they forgot to charge me a $500 deductible and wanted to hold me accountable for their mistake. They threatened to hold my car hostage until I paid. 8 days later so 18 days all together I'm finally getting the car back. The GM also went ahead and directed his Service Manager to never service any of my vehicles again when his dealership was the one at fault. No accountability for the poor maintenance nor for the lack of leadership. I would not recommend anyone to use this service department and hope with this review changes are made.

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Recommend Dealer
No
Employees Worked With
Suzanne Dimartino , Eric Kolyer, Bill Ballan
Jun 17, 2020 -

Levittown Ford responded

Good afternoon Anthony, We are sorry for our technician leaving wires out by the CD door and that tech will have accountability for not double checking his work. The issue with the state inspection was handled properly by my staff because we adhere to the state guidelines and your tail light was cracked. The issue with your $500 deductible on your extended warranty is your responsibility to inform us upfront. As I stated in my email informing you that you did not buy the car here nor serviced your car here until this month. Having said that there was no information in our data base stating that you indeed had a $500 deductible. All through your service visit there were emails back and forth of you complaining about paying for the work you authorized and we provided. The back ordered vent will be sent to you on us. If you have any further questions I (Bill Ballan) can be reached at 516-622-8946

Jun 17, 2020 -

anthonyfmoney1 responded

I appreciate the reply, but now I received the car back and the technician left garbage parts on my front seat, that is unacceptable. Please email me the recite for the back-ordered vent.

December 24, 2019

"Brought my 2016 mustang to Levittown ford for..."

- Mike

Brought my 2016 mustang to Levittown ford for repair.Turned out needed new engine!I spoke with Ralph(service advisor) about coverage under warranty.Ralph was very professional with handling my questions and getting me back my car.!thank you,Ralph

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Recommend Dealer
Yes
Employees Worked With
Ralph service advisor
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