Levittown Ford - Service Center

Initially me review of Levittown Ford was going to be different then the review I am leaving now. That is all due to the General Manager Bill Ballan. My niece brought her car in for some mechanical issue different then the review I am leaving now. That is all due to the General Manager Bill Ballan. My niece brought her car in for some mechanical issues. After receiving some miscommunication from the Service Dept. she became upset which lead me to do a quick google search. With each review I saw Bill respond so I decided to call him. Even on the holiday weekend he responded very quickly and with open ears. He was extremely friendly and professional and willing to help. He promised a return call by 12:15 and I recieved the call at 11:45. He worked with the service department and the car was done by 4:30 p.m. not the weeks she was told it would take. I would recommend Levittown Ford to anyone and anyone that has any issues should reach out to Bill. I have no doubt he would step in immediately and make sure you are taking care of. Thank you Bill. You are amazing. More

Uninviting and unvalued customer. 1-New to the location and no one ever greeted me or asked if I needed assistance. 2-Unaware, the service location was not in the same location as the 1-New to the location and no one ever greeted me or asked if I needed assistance. 2-Unaware, the service location was not in the same location as the dealership on Hempstead tpke location, of which I made a service appointment and received a email reminder. Never disclosed there was a different location. 3-The service manager Nicholas Brown, when asked did not know who the owners were or neglected to name then when asked. The said "Joel" is one of them and when asked he replied, "I dont know his last name, we go by first name bases". Really, you mean you work for a company/business and can't even tell me who the owner or CEO is? Unacceptable or unless he thought we were stupid we cant do a google search. 4-We were told a loaner is not offer for our New Vehicle because it was not purchased at that location. That is the owners rule. You mean to say, If I brought a vehicle from anywhere, and new at that, live or choose this location for my service needs of the convience to my home, and warranty work, recall work is being done, I am not entitled to a loaner? I'm a first responder and if I had to leave my vehicle overnight, I can't go to work? That is what I was told. Never have I heard of such. I've had many cars makes and models and the dealer service station I chose never dismissed me in this way. I am appalled. Well I will not be having my service completed at this location. I did not have my service attended to. I will inform my friends and co-workers of my experience at this location and will not be returning. A Just want you to know. More

Brought my 2016 mustang to Levittown ford for repair.Turned out needed new engine!I spoke with Ralph(service advisor) about coverage under warranty.Ralph was very professional with handling my qu repair.Turned out needed new engine!I spoke with Ralph(service advisor) about coverage under warranty.Ralph was very professional with handling my questions and getting me back my car.!thank you,Ralph More

Terrible - total lack of customer service This will be my 4th time -yes that's right 4 times in as many months getting repairs for 2 recall issues. They had my car for over 30 days combined du This will be my 4th time -yes that's right 4 times in as many months getting repairs for 2 recall issues. They had my car for over 30 days combined during the previous visits, & I am still having problems. They have never offered a loaner car after I requested several times- they keep my car for days & sometimes weeks with no regard for how I am to get around without a car. I would think the car should have been fixed correctly in all that time, you could build a new car faster then they can fix even minor problems. Everything is a bunch of lame excuses. No one there can make a decision, the manager Tom is never there & he does not return calls. Total lack of communication & extremely poor customer service. One of them even suggested I purchase a new car! My 6yr old car has 36k I do not think I should need a NEW car at this time. If not for the recall I would never have gone here- stay away !!! Its just been a frustrating experience all around. More

Buyer beware VIP service does not exist Don’t buy a car from this dealer based on the VIP treatment they advertise Loaner cars ?? Only with a scheduled appointment. But they barely do appo Don’t buy a car from this dealer based on the VIP treatment they advertise Loaner cars ?? Only with a scheduled appointment. But they barely do appointments for service. They used to do appointments for everything. They say to go to quick lane. I went to quick lane. Over 2 hours for an oil change! And they didn’t have time to do my 40,000 maintenance or check the noise my car was making. But 2 days prior i tried to make an appointment and get a loaner and they said no! Go to quick lane. So i can’t make an appointment and quick lane said they had no time (at 7:00 in the morning). So how does one get this stupid expensive maintenance done? Over the past years the service here has deteriorated. I am about to buy a new car and absolutely love my escape... but with this degree of horrible service I’ll be forced to go somewhere else More