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Lexington Toyota
Lexington, MA
315 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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315 Reviews of Lexington Toyota
October 09, 2009
First time visit to the dealer for service to my mini-van. They were quick and took care of all my problems with no hassle. They also supplied beverages and TV while I waited for my car to be serv mini-van. They were quick and took care of all my problems with no hassle. They also supplied beverages and TV while I waited for my car to be serviced. Everyone in the waiting room seemd to be longtime customers fo the dealership which is a good sign! More
by emurphy777
Employees Worked With
christopher
Helpful October 08, 2009
I have three Toyotas because the product is very reliable and I can get great local service. I love being able to get my service work done on Saturdays. I find the service people to be very friendly and kn and I can get great local service. I love being able to get my service work done on Saturdays. I find the service people to be very friendly and knowledgeable. When I have had the need for unprogrammed service, warning light indicator, they have helped me promptly. They don't use any of the scare tactics that I have experienced, especially at tire dealers, to get you to do more work. You pay dealer rates but you get dealer expertise, parts, electronic analysis, etc. If they sold Hondas or Fords, likely I'd have Hondas or Fords. More
by PAFlaherty
Employees Worked With
Susan, Chris
October 07, 2009
Positive, receptive service personnel! I feel like they want my business. These people are quick to acknowledge you when you come into their service shop even when they're busy. This is the right size dea want my business. These people are quick to acknowledge you when you come into their service shop even when they're busy. This is the right size dealership! They are consistent from visit to visit! Very professional on the phone, too! More
by rlent
Employees Worked With
Christina, Susan
September 30, 2009
Our experience with Lexington Toyota was nothing but pleasant. From the moment we met with the salesperson, Elena Novak, up to the delivery of the vehicle. The sales manager and the credit manager were pleasant. From the moment we met with the salesperson, Elena Novak, up to the delivery of the vehicle. The sales manager and the credit manager were a pleasure to do business with. The salesperson was very knowledgable and very patient with any questions we had. We wouldnt think twice about purchasing another car from them. More
by idaaccardi
Employees Worked With
Elena Novak
September 29, 2009
The service people were friendly and helpful and the wait time was very short. I was very satisified with the treatment I received. I like the small family type atmosphere of the dealership and prefer it to time was very short. I was very satisified with the treatment I received. I like the small family type atmosphere of the dealership and prefer it to the larger dealerships. So far, we have been happy with our experiences there. More
by dfd328
Employees Worked With
Christina
July 30, 2009
My review is difficult since I was a returning customer to Lexington Toyota. We bought a 2004 Highlander there and wanted to buy either 2009 Camry, or a 2010 model. We went on Memorial Day weekend (the mo to Lexington Toyota. We bought a 2004 Highlander there and wanted to buy either 2009 Camry, or a 2010 model. We went on Memorial Day weekend (the monday I believe). When we entered the dealership no one approached us. We were looking at the car in the center of the room and then we approached a salesman who was leaning against a cubicle. My husband told him that we "love you guys, we're returning customers." This resulted in absolutely no reaction from the salesman...none whatsoever! We asked about current '09 stock to which we got "almost nothing left". He waffled between us and his desk and another salesman (there was one other customer there who was being helped by another salesman...so the place wasn't busy). He just was so bland, not helpful and just plain rude by not focusing on what we were asking him. Needless to say we left. We were absolutely prepared to buy that day. We thought about trying another visit, but were so put off by this horrible experience that we didn't go back. We ended up going to Woburn Toyota and bought a 2010 Camry XLE with leather interior and moonroof on July 6th. More
by luvnewcars
Employees Worked With
can't remember his name
May 26, 2009
I had an absolutely abysmal experience at Lexington Toyota. A sales associate and I started price discussions for a 2010 Camry over email, which led to an agreement on price over the phone. When I arri Toyota. A sales associate and I started price discussions for a 2010 Camry over email, which led to an agreement on price over the phone. When I arrived at the dealership to purchase the vehicle, I had to work with another salesperson (Bob F.) because the original associate was not there (my fault since I went in without receiving a reply to confirm the time). In any case, Mr. F said he would be willing to help me close the deal, but when I brought up the price agreed upon by the other sales associate, his already mediocre demeanor took an abrupt nosedive. After checking with the "manager," Mr. F returned and came very close to accusing me of lying and making the price up. He presented me with a sheet with two columns of numbers: MSRP and invoice. Under each column was an itemized list of charges, leading to the totals at the bottom. Of special note was an item labeled "Dealer Holdback." Having done quite a bit of online research already, and wanting to find out how all the items totaled up, I asked Mr. F why I was being charged the dealer holdback when that is usually something Toyota pays the dealer. (In the case of Toyota, it should be 2% of the base MSRP.) The question resulted in a scowl and dirty look from Mr. F, then a loud, "Do you expect us to sell you a car without making any money?! I don't know where you got your price, but it doesn't make any sense. You are not going to find a dealer who will sell you a car for that." Shocked by his attitude and words, I thanked Mr. F and walked out. While still in Lexington Toyota's parking lot, I phoned another dealership with whom I was also negotiating with. (The pricing was the same, but I chose Lexington Toyota first because of the proximity to my home.) Within 30-45 minutes, I made it to a Toyota dealership in West Roxbury and closed the deal with them instead. The difference in professionalism and attitude between the two dealerships was night and day. More
by VinnyD
Employees Worked With
Bob Ferguson
April 21, 2009
I went to around 5 or 6 dealerships in my area. Lexington Toyota, Woburn Toyota, Acton Toyota, Boch and Herb Chambers. Out of all of those Lexington Toyota was the only dealership that actually ca Lexington Toyota, Woburn Toyota, Acton Toyota, Boch and Herb Chambers. Out of all of those Lexington Toyota was the only dealership that actually cared. 3 of the other dealerships quoted me a price lower then Lexington Toyota but when I got to the showroom, they said that car has been sold and that I would have to now pay much more the originally quoted. Not even close to my idea of good service. I also service my vehicle with Lexington Toyota and have always been treated with complete honesty and respect. I feel like if you tell them the problem, they immediately adress it, confirm it and then fix it. There was one time that it had traken longer then expected to have the work done on my vehicle and without question, they offered to give me a rental vehicle as well as cover the extras cost it would take. I recommend this dealer without a doubt and would never ever take my vehicle to another Toyota dealership. More
by Toyotafan47
Employees Worked With
Salesperson
September 27, 2008
Orriginally bought my 2003 Corolla from another dealer because they gave me a bigger price. After about one week the molding between the stereo and the top of the dashboard began to come apart and I brou because they gave me a bigger price. After about one week the molding between the stereo and the top of the dashboard began to come apart and I brought it to lexington toyota to have it fixed because it was still (barely) under warranty. They took it and called me later that week to tell me that it was fixed and ready to be picked up. I picked it up after hours only to find that not only was it not fixed but there were now scratches all over the dashboard and stereo molding where they attempted to do something. I told them that this was unacceptable and when they saw it told me they would have to get their upholstery specialist to take a look at it. They jerked me around long enough waiting for this guy that the warranty on my car finally expired. At that point I just let it be saying whatever it's cosmetic and they beat me at their game, too bad for me. Unfortunately their location was very convenient for me and I brought it in for an oil change. For whatever reason they removed the engine cowl but neglected to put the fastener covers back on re installation. Once again, whatever its cosmetic, my fault for bringing it back, and I suppose better than driving 10 miles to the next dealer. The Third (major) and final visit for this car led to what I believe to be a danger to my, and other drivers safety. They were to replace one of my wheels and re balance and re align all 4 wheels. I brought the car on the highway to find that it would vibrate enough that it was uncomfortable to hold the steering wheel. They fixed it promptly and without complaint, but it is unacceptable that they didn't test drive it first. I should point out that of the 4 toyotas my family has gone through, we have only bought the first from lexington, and coincidentally that was the only one they never screwed up. So if your willing to pay more than you would at all the other area dealers, buy it there and they might treat you well. But they absolutely know if you bought it from them (even if you don't have the dealer sticker on the car) and they will bend you over if you didn't. I recommend Woburn for service and Boch for sales. More
by glafacci
Employees Worked With
I don't remember, I certainly dont know who serviced my car
January 15, 2008
I dealt with Scott, the Internet Sales person. I did all my searching and shopping online and over the phone. I had no car prior to this, so I was banking on getting most things done before trying to get my my searching and shopping online and over the phone. I had no car prior to this, so I was banking on getting most things done before trying to get my friend to give me a ride to the dealership. Scott was a relatively low pressure guy. I told him exactly what I was looking for and he and his team were able to find the car I wanted. (Other dealers offered me cars I didn't want or simply said it was impossible to get and I'd have to wait). So I was impressed that they found the Prius I wanted so quickly. After a few negotiations, we locked the price in (which beat both Edmonds and KBB). When I went into the dealership, I met the finance person, Barbara. She sounds nice over the phone, but when I sat down with her, it was a different experience. As I'm sure every dealership does, she tried to sell me the options and extended warranty. I refused all of them except this thing called ResistAll. Not knowing what it was, I did some research on it and decided I did not want to get it. What irritated me about Barbara was the fact that she lied about the theft rates for Priuses (20 stolen in 2004, over 40,000 mfg - latest data found online). My insurance company confirmed it. Because of that, I refused to buy any packages or the ResistAll product (aka insurance). She also did not provide any significant literature about the product. The car was delivered as promised and I very much enjoyed working with Scott. The first time I met him, my girlfriend drove me there. The day I picked up the car, Scott picked me up from a local T stop where we agreed to meet. That was very much appreciated. After the sale (during the holidays, nonetheless) he called me to or three times to make sure I had put some miles on it and asked if I had any questions or issues. Except for dealing with Barbara (who is not in sales), the entire experience was very pleasant and low-pressure. I would buy from them again if I wanted another car that they sold. More
by prius12345
Employees Worked With
Scott Bengar, Barbara Roberts
