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Lexus Carlsbad

Carlsbad, CA

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691 Reviews
Call Dealership (760) 444-0176
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5444 Paseo Del Norte

Carlsbad, CA

92008

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691 Reviews of Lexus Carlsbad

June 23, 2022

Good service, but take long to finish paper work. Lexus IS really good car smooth and fun to drive. More

by Rita Hiedo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Scrivano, Robert Averill
Report | Print
Jun 27, 2022 -

Lexus Carlsbad responded

Hi Rita, I could not agree more about the IS... it is so fun to drive and smooth as you stated. So happy that you found our Service to be good, we truly do value you and your guest experience. Will definitely share your comments regarding the pick up process with our Team. Look forward to assisting you with your future service needs. Thank you, Lori wecare@lexusescondido.com

June 17, 2022

Ashley and the entire service team were very attentive, and efficient. They’re customer service is excellent! More

by SOLEIL.NAHOKU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mari (shuttle driver), Walid Doumit, Ashley Dorschel
Report | Print
Jun 20, 2022 -

Lexus Carlsbad responded

Hello Soleil. Nahoku, So happy that Ashely and the team were able to provide you with an excellent guest experience. Receiving a 5 star review is much appreciated! Look forward to assisting you wit your future service needs. Thank you, Lori Smith Customer Care Manager

June 10, 2022

Well received here. Did what they could to save me some money. Unfortunately the hybrid battery had to be replaced. The team did a great job. Shuttles were a big plus. More

by Jmsocw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
Report | Print
Jun 13, 2022 -

Lexus Carlsbad responded

Hi Jmsocw, Thank you for the much appreciated 5 star review! Your input is very important to the team at Lexus Carlsbad. So happy that you felt taken care of. We will look forward to assisting you in the future with your service needs. Lori Smith Customer Care Manager wecare@lexuscarlsbad.com

May 24, 2022

We were extremely happy with our service at Lexus! Kim was excellent in every way: nice, knowledgeable, helpful and understanding! We thank you!!! Carol and Ludlow Keeney More

by carolricekeeney@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello carolricekeeney@gmail.com, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to seeing you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 16, 2022

Easy to make the appointment was in and out in a loaner car in 15min More

by MICHAEL.GARCIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello Michael, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager lsmith@lexusescondido.com

May 16, 2022

Excellent customer service. Kept us informed and answered all questions. Vehicle delivered as expected! Lexus Carlsbad team were professional and super friendly! More

by FLY.WAHEED
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley DeAnda
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello FLY.WAHEED, Thank you for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful rest of your week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 16, 2022

Great service with the people I interacted with, and everything was done in a timely fashion More

by RACHELMDYER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin, Ashley Dorschel
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello RACHELMDYER, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate your time and we hope to be able to serve you in the future. Thank you for choosing our dealership for your service needs. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 16, 2022

It was very quick and kind. And it was conscientious.I went to visit because of a problem with my tire, but thanks to that, I was relieved. More

by kyunghwakim09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello kyunghwakim09, Thank you for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful day ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 14, 2022

Service was efficient and thorough. All of the staff were helpful and courteous. Car was washed. More

by Kevin01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello Kevin01, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs and hope we are able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 14, 2022

Patrick was friendly and he was willing to work with us to get me what I wanted More

by richardchristian494
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr, Cyrus Ghahremani
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello richardchristian494, Thank you kindly for taking the time and sending us your feedback. We sincerely appreciate you choosing us for your service needs and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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