Lexus Carlsbad

Mr. Kiner was extremely helpful, polite and knew his product inside and out. Through the negotiations reasonable and polite. I would and have recommended this Lexus dealership to someone. Buying a product inside and out. Through the negotiations reasonable and polite. I would and have recommended this Lexus dealership to someone. Buying a car is confusing and stressful, Mr. Kiner made this experience pleasant and profitable to both of us. More

Gary Kiner, Internet Manager helped me purchase a vehicle for my specific needs. We communicated the majority of the time via email before I purchased a new Lexus RX 350. He always responded right away. When for my specific needs. We communicated the majority of the time via email before I purchased a new Lexus RX 350. He always responded right away. When my wife and I visited the facility twice, he greated us with a smile and no pressure. When the vehicle I was thinking about buying was sold, he went out of his way to secure another smiliar vehicle which we bought. The price was outstanding and better yet, he gave us a great price on our trade in vehicle. Further, when we needed a loaner car for three days, he gave it to us gratis. This dealer is outstanding and very well organized and clean. Gary is the abosolute best. Justin, the service manager was very helpful when we had the paint sealer applied. Lexus Carlsbad will be my preferred dealer for future vehicles. Thanks to all of you. Mike and Rosa More

My father-in-law, who is in retirement, wanted to purchase a Lexus RX 350 and asked me to help him. He didn't have the energy to visit the showrooms. With him being on the West Coast in California purchase a Lexus RX 350 and asked me to help him. He didn't have the energy to visit the showrooms. With him being on the West Coast in California and myself being on the East Coast in Boston, I figured the best (only) way to help my father-in-law was to contact dealers through email. I sent an email inquiry through the Lexus Carlsbad website and within 15 minutes I got an email from Gary Kiner, who is their internet sales manager. We exchanged emails and phone calls about what my father-in-law was looking for and what he had available. We narrowed down the car choice and he gave me a price which I thought was very competitive. Given that I was on the east coast, I couldn't be at the dealership when my father-in-law went to look at the car and sign the paperwork. I thought that something would be lost in translation and unexpected issues (i.e. higher pricing) would come up. But such thoughts were completely unfounded, as Gary not only delivered what he promised, but to my surprise he went even further to sweeten the deal. I felt that Gary took great care to provide extraordinary service to our family. My father-in-law has purchased a lot of cars in his lifetime, and he told me that this was by far the smoothest vehicle purchase transaction he has ever made, and he felt good about the service and price. I felt good too because I was under pressure from my wife to make sure everything went smoothly :) With so much information available on the internet, I highly recommend this way of purchasing a vehicle. I've never used any of the car services like carwoo.com, zag.com or carsdirect.com, so not sure what more they can offer over what you can research yourself. Working directly with the dealers through the internet, I found the pricing to be quite competitive. My father-in-law is happy, so my wife is happy, and so I'm happy. Which is why I highly recommend Gary and Lexus Carlsbad. More

Profile type of salesman. Will not call back if Profile type of salesman. Will not call back if you’re labeled for low buying power. Only looking for large down payments. Possible other issu Profile type of salesman. Will not call back if you’re labeled for low buying power. Only looking for large down payments. Possible other issues hear (social class, race, and greed). The General Manger agrees with this thought process because he will not reply to complaints. More