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Lexus Carlsbad

Carlsbad, CA

4.7
687 Reviews

5444 Paseo Del Norte

Carlsbad, CA

92008

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687 Reviews of Lexus Carlsbad

May 11, 2022

Bernardo made it very pleasant! He kept me very informed on the status of the work, and my car was ready and clean earlier than I expected! More

by verleen4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernardo D.
May 19, 2022 -

Lexus Carlsbad responded

Hello verleen4, Thank you kindly for taking the time and sending us your feedback, We are happy to know that Bernardo took good care of you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

The service is very good. I love the way they give me special treatment. I like Kimberly. She is very professional and helpful More

by Princess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Porter
May 19, 2022 -

Lexus Carlsbad responded

Hello Princess, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Every service experience has been excellent. The construction on Monday AM was disruptive, but OK More

by d.dahl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
May 19, 2022 -

Lexus Carlsbad responded

Hello d.dahl, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs. We sincerely apologize for the construction, thank you for bearing with us. We hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

I dropped off my car and was met by the Service representative. He sent me to pick up my loaner and was very polite. What a pleasure to receive a message that my car was ready, They we’re ready f More

by PAIGEBSANT
Recommend Dealer
Yes
Employees Worked With
Rancho
May 19, 2022 -

Lexus Carlsbad responded

hello PAIGEBSANT, Thank you for taking the time and sending us your feedback. We are happy to know that you were taken good care of and we hope to be able to serve you in the future. Thank you for choosing us for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 10, 2022

Ryan is the Best Service Rep I have ever met in the service department of Lexus More

by jessica888c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
May 19, 2022 -

Lexus Carlsbad responded

Hello jessica888c, Thank you for taking the time and sending us your feedback. We are happy to know that your service was excellent and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 10, 2022

The Carlsbad location is conveniently located and the customer parking is easy (it’s surprising how may dealers don’t have decent parking!). They had a representative IS350 available for me to see and w More

by angela32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Flagg
May 19, 2022 -

Lexus Carlsbad responded

Hello angela32, Thank you for taking the time and sending us your feedback. Congratulations on your new car and we thank you for doing business with us and we hope to be able to serve you in the future. Have a wonderful week and enjoy your new car. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 09, 2022

Caring, Every question gets response, Kind courteous personal. Bernardo, was great to work with. Thanks More

by pearlie103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walid Doumit, Cyrus Ghahremani
May 19, 2022 -

Lexus Carlsbad responded

Hello pearlie103, Thank you kindly for taking the time and sending us your feedback. We are happy to know that Walid took good care of you and we hope to be able to serve you in the future. Thank you for doing business with us and have a wonderful week ahead

May 08, 2022

Courteous and thorough service, couldn’t ask for more. A+ service from all the staff. More

by KIMHANLEY001
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Carr, Kim Porter
May 24, 2022 -

Lexus Carlsbad responded

Hello KIMHANLEY001, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 08, 2022

Great service, excellent detail and Kim is terrific! Everyone is so polite and very helpful. More

by bjones11116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Porter
May 24, 2022 -

Lexus Carlsbad responded

Hello bjones11116, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 08, 2022

Check-in easy and service rep Abbey excellent and loaner rep Erica very courteous and check out service overall excellent. More

by MCHUNGPARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
May 24, 2022 -

Lexus Carlsbad responded

Hello MCHUNGPARK, Thank you for taking the time and giving us 5 stars and we look forward to seeing you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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