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Lexus Carlsbad

Carlsbad, CA

4.0
695 Reviews

5444 Paseo Del Norte

Carlsbad, CA

92008

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695 Reviews of Lexus Carlsbad

May 13, 2022

The salesperson, David Flagg, always followed up, was responsive and very helpful in a difficult environment for buyers. More

by FRANN0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Flagg
May 19, 2022 -

Lexus Carlsbad responded

Hello FRANN0, Thank you for taking the time and sending us your feedback. We sincerely appreciate you choosing us, and we hope to be able to serve you in the future as well. Congratulations and have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Quick and efficient service beautiful clean car returned to me. Love the Lexus courtesy car wash More

by MAGGPIE1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
May 19, 2022 -

Lexus Carlsbad responded

Hello MAGGPIE1954, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Scheduling an appointment was easy. I was greeted promptly on the day of my appointment and Chris explained how the problem would be identified. I was provided with a loaner. The commun More

by dwlevine_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
May 19, 2022 -

Lexus Carlsbad responded

Hello dwlevine_2000, Thank you kindly for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Chris Dressler was helpful in diagnosing the problem. He noted that I was also due for a service. The loaner car was helpful. More

by david.altheide
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
May 19, 2022 -

Lexus Carlsbad responded

Hello david.altheide, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing us for your service needs and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Abbey was very good on incoming / drop off and later explaining various needs and options More

by crowlings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
May 19, 2022 -

Lexus Carlsbad responded

Hello crowlings, Thank you for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Doing good even with construction going on at nearby building . A a a a a More

by msalamonik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
May 19, 2022 -

Lexus Carlsbad responded

Hello msalamonik, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

I dropped off my car and was met by the Service representative. He sent me to pick up my loaner and was very polite. What a pleasure to receive a message that my car was ready, They we’re ready f More

by PAIGEBSANT
Recommend Dealer
Yes
Employees Worked With
Rancho
May 19, 2022 -

Lexus Carlsbad responded

hello PAIGEBSANT, Thank you for taking the time and sending us your feedback. We are happy to know that you were taken good care of and we hope to be able to serve you in the future. Thank you for choosing us for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Bernardo made it very pleasant! He kept me very informed on the status of the work, and my car was ready and clean earlier than I expected! More

by verleen4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo D.
May 19, 2022 -

Lexus Carlsbad responded

Hello verleen4, Thank you kindly for taking the time and sending us your feedback, We are happy to know that Bernardo took good care of you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Every service experience has been excellent. The construction on Monday AM was disruptive, but OK More

by d.dahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
May 19, 2022 -

Lexus Carlsbad responded

Hello d.dahl, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs. We sincerely apologize for the construction, thank you for bearing with us. We hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

The service is very good. I love the way they give me special treatment. I like Kimberly. She is very professional and helpful More

by Princess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
May 19, 2022 -

Lexus Carlsbad responded

Hello Princess, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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