Lexus Carlsbad

EXEMPLARY CUSTOMER SERVICE LOVED LOVED LOVED my LEXUS experience with Lexus Carlsbad! We came all the way from Tucson, Arizona to get the perfect car...a Lexus RC350 FSport! RI LOVED LOVED LOVED my LEXUS experience with Lexus Carlsbad! We came all the way from Tucson, Arizona to get the perfect car...a Lexus RC350 FSport! RICHARD and Sales Manager MARIUS were EXEMPLARY in customer service. Their attention to detail, friendliness and professionalism are the reasons we will ONLY buy our cars from THIS Lexus dealer!!😊 More

Experienced employees Fast experience under 3 hours which was great,, very reasonable employees and excellent customer service This dealership is by far the best dealership Fast experience under 3 hours which was great,, very reasonable employees and excellent customer service This dealership is by far the best dealership I have been to between the East and West coast. Nice lounge too. More

Ryan....sales person...was excellent in all areas and very The Lexus Carlsbad team was a pleasure to deal with in all areas of our purchase. Ryan our sales person was fantastic and helped make the process very The Lexus Carlsbad team was a pleasure to deal with in all areas of our purchase. Ryan our sales person was fantastic and helped make the process very easy and quick. Ryan also knew the answer to every question we had on the inventory...the car we bought..walked my wife thru all areas of operation of the car and was a pleasure to deal with. We bough a used lexus and the inventory option were the best we could find anywhere after visiting several other lexus dealerships. We would buy a car from this dealer and Ryan again and highly recommend the dealership and Ryan. I don't enjoy the process of buying cars but this was different and a pleasure for my wife and I. 5 Star dealership and staff. More

Best car buying experience Richard offered me the best experience in the purchase of my GS 350. I was able to test-drive a couple of cars and was given appropriate technical inf Richard offered me the best experience in the purchase of my GS 350. I was able to test-drive a couple of cars and was given appropriate technical info for each car. Richard was very patient in getting me the best deal possible for my car. I was quickly in and out in less than 2 hrs. Best car buying experience. More

Sales experience Richard gave Exceptional Service in the purchase of my vehicle. He was easy to work with and helped me find the vehicle I wanted. I was in and out in Richard gave Exceptional Service in the purchase of my vehicle. He was easy to work with and helped me find the vehicle I wanted. I was in and out in 2 hours. Great experience More

Not so stellar used car department. Enjoyed finishing up my car buying process with Rey! He was very helpful and QUICK so that I could get along my merry way. Recommend the used car sale Enjoyed finishing up my car buying process with Rey! He was very helpful and QUICK so that I could get along my merry way. Recommend the used car sales team, LISTEN to the buyer and not be so defensive when asked a question, and/or present a document regarding the purchase of the car. I requested also, if the keyless entry code to the 2016 Flex was available. I recieved the 'I don't have it' answer. And after going home and searching all documentation that I had recieved and that was in the vehicle, it was not present. It also doesn't help, when I ask 'why are you going to run a credit application on me when i have a pre-approved check'? And to be responded with 'I need to know you are who you say you are and that you're not a terrorist'? Really!!!! A terrorist!!!! With a pre-approved check, and you have a copy of my drivers license. I was NOT happy being at the dealership from 945am until departing at almost 2pm. More

Lexus Certified RX350 Purchase From the moment I walked onto the lot, I was met with courteous professionalism. Richard is the sales consultant who assisted me in finally picking o From the moment I walked onto the lot, I was met with courteous professionalism. Richard is the sales consultant who assisted me in finally picking out the perfect RX for me. He was very patient in researching the best price and value and in ultimately helping me choose a beautiful 2014 Certified RX350 that was in perfect condition. I can't say enough good things about Richard and the staff that I worked with at Lexus Carlsbad, their patience, kindness and willingness to make sure that I was fully satisfied and got the best deal possible. More

Lexus Certified, 2014 RX350 purchase My wife and I had been looking at Certified Lexus RX350's for 2 months. We chose to drive South, 320 miles to Carlsbad Lexus as they had a good select My wife and I had been looking at Certified Lexus RX350's for 2 months. We chose to drive South, 320 miles to Carlsbad Lexus as they had a good selection of pre owned, Lexus certified RX350's. We dealt with Sean and he was very accommodating to get us the right car. The car we had seen online wouldn't have worked for us so Sammy Doumit, one of the used sales manager said that he would do what he could for us since we made such a long trip to the dealership. We saw a few other RX 350's that interested us and since we drove a long distance, we spent the night at a nearby hotel to think about which car we wanted. We told Sean that we were going to think over night about which car we might purchase. Sean said he was going to be off the next day and he then introduced us to one of his sales partners, Steven Auerswald who would be there to help us the next day. Both Sean and Steven are very low pressure salesmen only interested in helping us to get the right car best suited for us. This is my 5th new car purchase since 1981 and I have never been treated so well and felt so comfortable in buying a car from a dealer. The car was washed and fueled for us just before delivery and we made a comfortable, 320 mile trip home in our "New to us" Lexus RX350, very pleased with out experience with Carlsbad Lexus. We worked with Sammy Doumit and Charles the Sales Managers, Ray in Finance and Sean and Steven in sales. ALL top notch, friendly people. We HIGHLY recommend this dealership! Thanks! Chris and Consuelo Reynolds More

Thank you Steve and team! I really enjoyed working with Steve from Lexus Carlsbad and Love my 2015 Lexus IS250 FSport! I have been a Mercedes Driver for 15 years and was not s I really enjoyed working with Steve from Lexus Carlsbad and Love my 2015 Lexus IS250 FSport! I have been a Mercedes Driver for 15 years and was not sure I could make the change but wanted to find the excellent quality with less expensive maintenance once the warranty finishes up. Dealer Certified is the best deal! More

Ct200h Thank you to Ken for taking the time with me and explaining everythjng. I love my car. Kind and friendly.thank you very much now my husband wants to u Thank you to Ken for taking the time with me and explaining everythjng. I love my car. Kind and friendly.thank you very much now my husband wants to upgrade More