Lexus Carlsbad

A Pleasure This was our fourth Lexus purchased from the Carlsbad dealership. I'm sure it won't be our last. Joe, Alan were wonderful to work with. The service This was our fourth Lexus purchased from the Carlsbad dealership. I'm sure it won't be our last. Joe, Alan were wonderful to work with. The service department is efficient, clean and the personnel very friendly and helpful. My service consultant Joe Lazar is most helpful. All in all would not consider going anywhere else. Great job Lexus!! More

Great Experience My experience with Lexus Carlsbad was easy and fun. Rick was helpful and made the process entertaining. I look forward to dealing with them in the fut My experience with Lexus Carlsbad was easy and fun. Rick was helpful and made the process entertaining. I look forward to dealing with them in the future and feel that I made the right choice. More

Great Experience Paul McBride did a fantastic job finding what we were looking for. He was very patient and attentive listing to our concerns and requirements. This wa Paul McBride did a fantastic job finding what we were looking for. He was very patient and attentive listing to our concerns and requirements. This was a no hassle deal, the offer was good, and the trade in value and discounts were great. We will be back More

Great experience Felt very welcome from the beginning, everyone took their time to explained my options even do it was past business hours. Thanks for your help Felt very welcome from the beginning, everyone took their time to explained my options even do it was past business hours. Thanks for your help More

Overall pleased with our car purchase The service was good. There was a lot of back and forth negotiations prior to going in to the dealership, and we made sure that we made it clear we di The service was good. There was a lot of back and forth negotiations prior to going in to the dealership, and we made sure that we made it clear we didn't want to spend too much time in the checkout process. However, we were still there a while considering everything could have been completed much quicker in my opinion prior to us arriving. Overall, they were able to find us very close to the RX 450h we wanted, very close to the price we wanted, and we are very pleased with the car. We will go back in the future. Love the car we bought! More

Great Sales Staff We reached at dealership around 8:00 pm and sales staff worked with us to make a deal before end of day and it was win win situation. I would recomme We reached at dealership around 8:00 pm and sales staff worked with us to make a deal before end of day and it was win win situation. I would recommend you to check them out before you make decision on Lexus cars! More

Amazing customer service Each and every person involved in our new Lexus purchase has been sensitive to our needs, and exemplifies what excellent customer service is all about Each and every person involved in our new Lexus purchase has been sensitive to our needs, and exemplifies what excellent customer service is all about! More

Your typical nightmare used-car buying experience My sales process was stressful enough - salesperson Alan phoned and texted me more than a half dozen times the day I was coming up to put an offer on My sales process was stressful enough - salesperson Alan phoned and texted me more than a half dozen times the day I was coming up to put an offer on a car I had looked at, even though I kept him apprised of exactly when I would be there and asked him not to call or text me when I was driving. He was most unpleasant, belittling my questions, telling me I “didn’t need to know” this or that; that I would “get that information when [I] buy the car.” He tried to talk me out of researching the service records for the (used) car I was buying. Finally, when I made a very fair offer, he literally stood up, grabbed the keys to the car from his desk, threw them in an envelope, and rudely told me that he wasn’t going to sell me the car – he had “thought [I] was going to pay the marked price.” Who does that? I had to ask him to sit back down so we could continue the sales process. Turns out it *had* been in a collision, which they did not disclose to me, even though they were responsible for fixing the damage subsequent to the car being traded in to them - so they knew about it. I asked for any service records that they had - yet they didn't show me paperwork regarding what they themselves had done prior to sale, including this body work (dishonest). They mentioned a couple things (they had put on new tires, for example) but conveniently left the body damage repair out of the discussion. They directed me to another dealer to get the records; then Alan tried to talk me out of going there. (I did go, but the collision happened subsequent to the last service there.) The coup de grâce is that a promised (on the paperwork) 3-month free session of SiriusXM radio ended after a month and change. After notifying Lexus Carlsbad, I was directed to call SiriusXM and get it reinstated, whereupon they would reimburse me. I did so and called the individual I was directed to call to report the information for reimbursement: Sammy, Used Car Manager. He blew off two of my phone messages, a week apart. (I like to give people time - I know they're busy.) Really feels like I dealt with your typical used car dealership. I don't know why I expected better from them, but I did. Couldn't be more disappointed. I don't write reviews right out of the box. I never gave Lexus Carlsbad requested feedback on the awful sales experience, because why get a car salesman in trouble? I didn't bring up the fact that they had withheld information from me regarding the collision body work that they did, because I just wanted to be done with the experience and get on with my life. But some guy not addressing a very simple issue, blowing off two of my phone calls after all that? Yesterday, I called the General Manager of the dealership. What a surprise - he hasn't returned my call, either. That's just so unprofessional that the whole experience needs broadcasting. More

RUDE Sales RUDE SALES! My wife went to Lexus Carlsbad today for a test drive. We purchased our current car RX300 from the same dealer in 2001. During the eval RUDE SALES! My wife went to Lexus Carlsbad today for a test drive. We purchased our current car RX300 from the same dealer in 2001. During the evaluation of our RX300 for trade-in value, the sales Michael broke the ignition key. They are nice enough to cut a new key. However, when the sales gave us the new key, he commented "Thank your husband for wasting my time" and threw the old key on the table. On top of this, when I left the dealership, found out the newly cut key does not wok at all. Well this dealer just lost a would-be returned customer. More

Walid will drop you before the ink dries on the sales slip. He promised to come to my house and help me with the NAV system but he wouldn't even return phone calls. slip. He promised to come to my house and help me with the NAV system but he wouldn't even return phone calls. More