Lexus El Cajon

Great service! Everyone was very welcoming and professional. It was my first time there and was pleasantly surprised. Logan was courteous and thorough, everything ran smoothly. professional. It was my first time there and was pleasantly surprised. Logan was courteous and thorough, everything ran smoothly. More

I was very plessd with the service. Logan was very professional and polite. When he called me to inform me of what additional service was required, he recommended the service, however, L Logan was very professional and polite. When he called me to inform me of what additional service was required, he recommended the service, however, Logan was not pushy. I appreciated that interaction. Thank you for the loaner car! Thank you for washing my car. More

Very good service experience! Lexus El Cajon took extra care and communicated with me as service was performed on my vehicle - even covered some items under my extended warranty! Lexus El Cajon took extra care and communicated with me as service was performed on my vehicle - even covered some items under my extended warranty! More

Great Customer Service Dillon and Josh were excellent in helping me find the car that I wanted! They were very knowledgeable about the car I wanted and very friendly. Dillon and Josh were excellent in helping me find the car that I wanted! They were very knowledgeable about the car I wanted and very friendly. More

Awesome customer service and very professional! Every part of the service is communicated no matter how big or small. Every detail is important to Lexus part of the service is communicated no matter how big or small. Every detail is important to Lexus More

wheel allignment I always get great service at Lexus El Cajon! The staff makes me feel welcome, The service is excellent! I will keep coming back for all my Lexus nee I always get great service at Lexus El Cajon! The staff makes me feel welcome, The service is excellent! I will keep coming back for all my Lexus needs! More

Outstanding service I live in Carmel Mountain and I travel to El Cajon to bring my RX 350 for servicing. The customer service is excellent I recommend to friends. I live in Carmel Mountain and I travel to El Cajon to bring my RX 350 for servicing. The customer service is excellent I recommend to friends. More

Friendly staff, great service. My car was done on time and for the price indicated. The staff communicated with me as discussed and I will come back. and for the price indicated. The staff communicated with me as discussed and I will come back. More

First off, I walked into the Lexus dealer and walked around to take a look at the cars. I wasn't bombarded at first with anyone as most car dealerships do. The people at Lexus El Cajon know how to give around to take a look at the cars. I wasn't bombarded at first with anyone as most car dealerships do. The people at Lexus El Cajon know how to give some space to their customers before approaching which I was quite impressed. I was then greeted by Dillon Marogi and to my surprise was that he wasn't rushing us into anything or giving me and my fiance signals to try and sell us a car. He made us feel comfortable and gave his assurance to our priorities. He gave us many options and took care of me and my fiance every step of the Lexus buying experience. I have never owned a luxury car in my life and I have always dreamed of a Lexus. I have test drove my first Lexus and I have driven BMWs, Mercedes, Acura, and Cadillacs. The Lexus was a whole new height of luxury. Not only was I able to test drive the car, but Dillon and his team took their time to teach us how to use the features of the car and went above and beyond on assisting us in our new Lexus. The buying experience was phenomenal, honest and informational. I will never drive any other car ever. Lexus for life. Did I mention I had a Tesla and dealt with them for 2 months and I still prefer Lexus? Check the Google reviews on that one. More

Appointment set yet no vehicle I made an appointment yesterday to drop off my vehicle for an oil change. My husband is away protecting our country so then necessary for me to have I made an appointment yesterday to drop off my vehicle for an oil change. My husband is away protecting our country so then necessary for me to have a vehicle upon dropping mine off. I specifically let the person I spoke to yesterday that I would be dropping off my vehicle during my lunch hour and it would be imperative for me to get back to work timely. When I arrived upon dropping off the vehicle I was notified that it may be much longer than one hour, since there was someone before me that had been there waiting for a vehicle for more than 40 minutes. What is the point of making an appointment I asked. The technician stated that it was first come first serve. Again why them make an appointment if a vehicle would not be available, had I been made aware of this at the time I was making my appointment I would have made different arrangements. As such I was not able to leave my vehicle and my time was not only wasted due to lack of communication on their part but also had not time to then get lunch. So I wasn't able to get an oil change and lost my time for lunch. I received no alternatives or apologies from the staff. Doesn't leave me with desire to purchase another vehicle or take my car in for maintenance again. Sadly this poor service is not what we've come to expect from the name Lexus. Jacqueline Azuela More