Lexus Escondido

Our service manager Matt was so wonderful and helpful. He was on top of it and we will go back just because of him! He was on top of it and we will go back just because of him! More

I like the efficiency and professional service, everyone in their work station are doing great job. in their work station are doing great job. More

Jules was a great salesman. When we mentioned any concerns, he was quick to address them with no hesitation. Definitely coming back here again When we mentioned any concerns, he was quick to address them with no hesitation. Definitely coming back here again More

Service once you get to a live body is great. Their phone communication system is amazingly horrible for a service organization. “Oh yes, our phone numbers don’t work any more, we don’t get the Their phone communication system is amazingly horrible for a service organization. “Oh yes, our phone numbers don’t work any more, we don’t get the messages you leave, so sorry “ It’s only when I got so frustrated and assumed the individual was fired and called for the service manager that I actually found a live body. More

They are very friendly and excellent customer service. Enjoy going to get my car service at your Escondido Lexus dealer. Enjoy going to get my car service at your Escondido Lexus dealer. More

It seems that every time I take my car in for service, the service gets done but there’s always a delay on getting my car back. This time it was for the 30,000 mile service on Friday April 29. The car was the service gets done but there’s always a delay on getting my car back. This time it was for the 30,000 mile service on Friday April 29. The car was dropped off at 8:40 am. The person helping me was quick and took note of the things I’ve noticed on my car. The service was complete at 11:04 but I was informed via text message that my front two tires needed replacement. I was a bit confused because those were the original manufacture’s tires when we bought the car new so I was uncertain why there was a need for tires in such a short amount of time. The service representative informed me via text message that it was because the tires are thin to maximize comfort. I looked around, checked with my husband, compared prices and got back to the rep at 12:47 that it was okay to do the tire change and alignment. One hour later (1:48) the service rep asked me again if I wanted my tires changed, and again I said yes. He informed me that it would be possible that service would not be completed the same day and if it was okay for them to keep the car until Saturday. I agreed. Saturday came by. By around 12:35 I had not heard anything about my car so I called. The customer service lady told me that another service rep was taking care of my car since Bailee was off Saturdays. She tried to get a hold of whoever was in charge of my car’s service and the person was at lunch so she said she sent a message so he could get back to me once he returned. I called back around 3:20’ish because I had no calls back about my car and the rep was not available so the call went to voicemail. I left a message stating that I was aware they closed at 4pm so I wanted to make sure I got my car back before close of business since it had been more than 24hrs since drop off, I could not get a hold of anyone who could answer for my car, and no one was calling me back. At 3:50 I received a call from customer service (not the rep) to tell me my car was ready for pick up and that they closed in 10 minutes…. I informed the lady that I lived at least 25 minutes away and it would not be possible for me to pick up my car and pay in person. That’s why I called early in the day to inquire about my car. The lady said that the next option was to pick up my car Monday morning since they are closed Sunday. I told her absolutely not because I needed my car in the morning to take care of my kids and go to work, plus they had kept my car long enough for me to wait for my car longer due to their lack of response. The lady informed me a text message would be sent to me with a link to make an electronic payment and that I could pick up my car after hours. I was driving and pulled over to wait for the text message. It was 3:58 and no text. I called back to explain I needed my car and I had not gotten a text back. A manager got on the phone and I explained the situation and that no message had gone through. I received the text at 4pm, had trouble making a payment electronically but eventually it went through. The manager never apologized for the inconvenience, delay or failure of the staff’s communication. I finally retrieved my car without issues after hours after paying more than $1,256 in service on a 30,000 mile car. On Tuesday I got a text message from both service representatives. The first one to check how my service had been. The second one to say he had just gotten my voicemail and was wondering if I needed any help… This is the third time I had delays getting my car for a simple oil change leading to getting my car a day after. The previous time it was with another rep so this time I asked for a different rep to work with because I thought it was the person, but it is obvious now that it is trend at this location. All three occasions no one has apologized for the delay, and the lack of communication is apparent. Needless to say, this was probably the last time I service my car at this location. More

Our experience was easy, efficient. The salesman was really knowledgeable about all cars and very helpful. The tech guy who ran us through the car was really well versed and easy to und The salesman was really knowledgeable about all cars and very helpful. The tech guy who ran us through the car was really well versed and easy to understand as he broke down using the tech. More

Service was great and Shaynad was a sweet heart! Everything that I needed done for my car was performed, I was happy with my service. Everything that I needed done for my car was performed, I was happy with my service. More

Easy check-in, loaner car process, and pick up. Car was ready when promised. All as expected. Car was ready when promised. All as expected. More

Always a satisfied customer. Our service advisors are thorough and professional. The staff at this dealership is outstanding Our service advisors are thorough and professional. The staff at this dealership is outstanding More