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Lexus Escondido

Escondido, CA

4.4
861 Reviews

1205 Auto Park Way

Escondido, CA

92029

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861 Reviews of Lexus Escondido

April 02, 2022

Great customer service and very helpful. I called same day for an appointment and they were able to accommodate me. More

by BRANDANDY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
Apr 04, 2022 -

Lexus Escondido responded

Hello BRANDANDY1, Thank you kindly for sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

April 02, 2022

Service manager refused to remedy the warranty issue imy car had and had to contact Lexus customer service headquarters in Chicago to remedy the repairs! More

by WIREWIZ20
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Smidt
Apr 19, 2022 -

Lexus Escondido responded

WIREWIZ20: I am sorry to hear that you feel that we were not able to meet your expectation. My understanding is that your components in question were replaced. My hopes are that everything has worked out well. Please let us know if you have any additional questions or concerns or if we may be of assistance in the future. Regards, Lori

April 02, 2022

Great customer service and very helpful advisor. I appreciate the courteous and quick service provided More

by wvalle60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Apr 04, 2022 -

Lexus Escondido responded

Hello wvalle60, Thank you kindly for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

April 02, 2022

I live in AZ and right now due to the pandemic, vehicles are hard to find. I called Lexus of Escondido and happened to speak with Dan. Dan told me he would do his best to locate the IS 350 in Cloudburst G More

by T Williamson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bothwell
Apr 04, 2022 -

Lexus Escondido responded

Hello Mr. Williamson, Thank you for taking the time and sending us your feedback. We are happy to know that Dan was professional and helpful and attentive to your needs. Congratulations on your new vehicle and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

April 02, 2022

Work was done in a timely manner, appreciate the loaner vehicle, VERY impressed with the car wash this time, and appreciated the free item at the café. More

by MATT010474
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaynah Anderson
Apr 04, 2022 -

Lexus Escondido responded

Hello MATT010474, Thank you kindly for taking the time and sending us your positive feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

April 02, 2022

Adam is outstanding! Always on his game and very thorough! Could not as for better service. Thank you! More

by CBRADLEY83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Apr 04, 2022 -

Lexus Escondido responded

Hello CBRADLEY83, Thank you for taking the time and sending us your feedback. We are happy to know that Adam is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

April 01, 2022

Best experience buying a car in years. Sam was excellent and financing a breeze. My new ‘go to’ dealer! More

by JANETPOWELL105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hajjiri
Apr 04, 2022 -

Lexus Escondido responded

Hello JANETPOWELL105, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

April 01, 2022

Adam Smidt is great. Very attentive and thorough. I was disappointed when I came to pick up my car and had to wait 35 minutes for my car to be brought down. Also, the “ More

by ede0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cashiers were great, Adam Smidt
Apr 04, 2022 -

Lexus Escondido responded

Hello ede0, Thank you kindly for taking the time and sending us your feedback. We sincerely apologize for the inconvenience. Please do not hesitate to reach out back to me and we can set up a time to get your car washed. Looking forward to hearing from you. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusesondido.com

April 01, 2022

Still great service and friendly staff. Car quickly completed and ready on time. Loaner car is always a nice feature More

by PRRBRR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
Apr 04, 2022 -

Lexus Escondido responded

Hello PRRBRR, Thank you for taking the time and sending us your positive feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

April 01, 2022

We came and got exactly what we had been looking for. Everyone who worked with us was kind and friendly, with no pressure. Thank you. More

by SMAYANG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yanci Velasco, Patrick Garland
Apr 04, 2022 -

Lexus Escondido responded

Hello SMAYANG, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional, friendly and helpful and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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