Lexus Escondido

AMAZING EXPERIENCE YES! If you want a new car and are in SoCal OR NORcal consider this place first. I special ordered my RX 350 F SPORT originally at a dealer in norc YES! If you want a new car and are in SoCal OR NORcal consider this place first. I special ordered my RX 350 F SPORT originally at a dealer in norcal. However, the price was too high. I looked at all the dealers in CA pretty much looking for a good deal and a good person to work with for my first car purchase. I wanted someone who got me. Who understood my communication and my terms. Buying a car is like a relationship. I didn't have time to visit all the dealers in person and many other Lexus dealers wouldn't make me an offer unless I came in. Here's what set this dealer apart from the rest: Stefani was amazing to work with. From the second she emailed me I emailed her back and she was able to communicate with me in a timely and efficient manner. Not only this, when she was unavailable, someone was always there, Mark, Lynsay, to answer my requests or questions. She offered me a great price and I accepted. I was very particular about my vehicle and wanted to make sure it was correct so I had them send the build sheet multiple times. I told Stefanie certain things I wanted like keeping the wrapping on the car, making sure it is washed properly with no swirl marks, making sure there were little miles on the car, and other fine details that would annoy any other salesman. She didn't forget ONE thing. She even sent me pictures of the car the morning it arrived. Lisa, the manager, sure managed a great team. I met with Bob Zepeda and he took over the sales part of the car. It was so easy. They make it easy for you to buy a car and get the best deal you can BEFORE you even step on to the lot. No haggling, hassling, or tricks. Bob made it seem like we were his close friends/family. He stayed by our side the whole time making sure everything went smoothly. He showed us how to setup the car so that when we left back home there were no surprises. Also, the lady who handled our finances and DMV paperwork was so pleasant to work with. I hope her sciatica is better! Seriously, the stuff she goes over is important, so make sure you pay attention to her, that's where you put down the big bucks of the vehicle. Beautiful Lexus dealer. Very nice knowing that part of my purchase goes to charity. Go to the paint room, you can paint on a canvas for FREE and take it home! Or get some delicious food, it looked so good and the line was always backed up. I wish they had legit massage chairs, it wasn't doing it for me. But no matter, it was all good! More

Love my new Lexus and Scott Hillier is the best!!! This dealership in the best! No one including Scott was anything besides professional, extremely helpful and so kind! Great experience! Oh, and I left This dealership in the best! No one including Scott was anything besides professional, extremely helpful and so kind! Great experience! Oh, and I left with a bad xxx IS 350 F Sport!!!! More

Outstanding Service Outstanding service, sales and ambience that sets a difficult standard for other dealerships to match. Lexus Escondido, Randy Knight and Anthony Lee, Outstanding service, sales and ambience that sets a difficult standard for other dealerships to match. Lexus Escondido, Randy Knight and Anthony Lee, and Steven are great assets to this institution. More

Excellent Service I love everything about Lexus Escondido, I suppose that is why this is our third purchase from them. Everyone is so friendly and attentive to your e I love everything about Lexus Escondido, I suppose that is why this is our third purchase from them. Everyone is so friendly and attentive to your every need. Their customer service is second to none and no request ever seems to be to big. Atilla V my professional salesman is a joy to work with and is always available by phone, text or e-mail. It's not hard to see why Bob Averill is the GM, his professional and friendly service is superb. I was also impressed that the GM came out to meet me as well. The overall experience is always such a pleasure. I highly recommend Lexus Escondido and be sure to enjoy all the beautiful artwork, shopping and dining while you are there too! Thank you again Atilla & Bob, you make leasing and buying delightful! More

The Best Customer Service My husband and I just purchased a new Lexus from Lexus Escondido. The Sales person was recommended to us so we were expecting good treatment. Well, My husband and I just purchased a new Lexus from Lexus Escondido. The Sales person was recommended to us so we were expecting good treatment. Well, to our surprise the treatment was above good -it was Excellent! I can't say enough about our Sales Lady Karen MacKichen. She was so professional, She listen to what we said, she answered our questions. She gave us some privacy when we needed it. All I have to say is if you're thinking of buying a Lexus car, go and see Karen. You won't be disappointed. SK More

Awesome customer service The staff went above and beyond helping me with my purchase. They followed me to the rental store at the airport to return my rental. Awesome custom The staff went above and beyond helping me with my purchase. They followed me to the rental store at the airport to return my rental. Awesome customer service. More

Excellent new car purchase expierence I looked at other cars and dealerships before purchasing my new RX 350 at Lexus Escondido . Lexus Escondido was recommended to me by a co-worker and I looked at other cars and dealerships before purchasing my new RX 350 at Lexus Escondido . Lexus Escondido was recommended to me by a co-worker and I was not disappointed. It was a relaxed no pressure experience that made me feel comfortable and confident that I had made the right choice. My salesperson (Gurmeet Jawanda) was honest and forthright making it easy for me to make a decision. I have purchased many new cars and the experience was at times competitive and combative but none of that happened at Escondido Lexus. Go to Lexus Escondido and see for yourself!!!!!!!!!!!!!!!!!!!! More

New car purchase...fantastic experience Flew down from the Bay Area to purchase my first Lexus from Lexus of Escondido. The internet sales team was great to work with (thanks Lyndsay and Tho Flew down from the Bay Area to purchase my first Lexus from Lexus of Escondido. The internet sales team was great to work with (thanks Lyndsay and Thomas). They picked me up from the airport and made the transaction smooth and very relaxing. Rich Greene really took good care of us on the day of, extremely professional and super patient. He made it the best car buying experience we've ever had. Very proud owner of a new GX460 and happy I purchased from this dealership! More

From start to finish professionalism I bought a 2016 300H from Randy Knight and Lyndsey at Lexus Escondido and I could not have had a better car buying experience. From start to finish pr I bought a 2016 300H from Randy Knight and Lyndsey at Lexus Escondido and I could not have had a better car buying experience. From start to finish professionalism all the way. Lyndsey instantly responded to all my email request to help start the purchase process. She was very helpful as we narrowed down our colors and options to the car we wanted, providing us with great pricing with each new configuration. Randy made all aspects of the purchase process in the dealership as enjoyable and his dedication to Lexus Escondido and his customers receive the highest marks. I would recommend this dealership to anyone looking for a new Lexus or for quality experience More

depreciation really bad So in August I bought a certified used Lexus with 5200 plus miles. The Lexus is a $44000 vehicle and based on the reviews and word of mouth they hold So in August I bought a certified used Lexus with 5200 plus miles. The Lexus is a $44000 vehicle and based on the reviews and word of mouth they hold their value really well. Well 3 mos later after realizing that the vehicle was not helping with my pains, I wanted to sell it back. I took the vehicle back to Lexus to get a buy back quote and was unpleased with what the sales manager was telling me. I couldn't believe my ears. I had 7821 miles on the car and he offered me a measly $30,000. Tried to tell me he could get it from an auction for that. No that would be the starting bid and once the bidding begins, it would have went up. I couldn't believe that the value of the car depreciated $14000 less than a year. I'm sure they could sell it for the same price I bought it for without losing a cent. I will NEVER and I mean Never buy or recommend Lexus to anyone again. He wasn't even looking at the Kelly Blue book, that was for retail, not wholesale...SmH so disappointed with Lexus More