Lexus Escondido

Excellent Service I love everything about Lexus Escondido, I suppose that is why this is our third purchase from them. Everyone is so friendly and attentive to your e I love everything about Lexus Escondido, I suppose that is why this is our third purchase from them. Everyone is so friendly and attentive to your every need. Their customer service is second to none and no request ever seems to be to big. Atilla V my professional salesman is a joy to work with and is always available by phone, text or e-mail. It's not hard to see why Bob Averill is the GM, his professional and friendly service is superb. I was also impressed that the GM came out to meet me as well. The overall experience is always such a pleasure. I highly recommend Lexus Escondido and be sure to enjoy all the beautiful artwork, shopping and dining while you are there too! Thank you again Atilla & Bob, you make leasing and buying delightful! More

Excellent new car purchase expierence I looked at other cars and dealerships before purchasing my new RX 350 at Lexus Escondido . Lexus Escondido was recommended to me by a co-worker and I looked at other cars and dealerships before purchasing my new RX 350 at Lexus Escondido . Lexus Escondido was recommended to me by a co-worker and I was not disappointed. It was a relaxed no pressure experience that made me feel comfortable and confident that I had made the right choice. My salesperson (Gurmeet Jawanda) was honest and forthright making it easy for me to make a decision. I have purchased many new cars and the experience was at times competitive and combative but none of that happened at Escondido Lexus. Go to Lexus Escondido and see for yourself!!!!!!!!!!!!!!!!!!!! More

Awesome customer service The staff went above and beyond helping me with my purchase. They followed me to the rental store at the airport to return my rental. Awesome custom The staff went above and beyond helping me with my purchase. They followed me to the rental store at the airport to return my rental. Awesome customer service. More

New car purchase...fantastic experience Flew down from the Bay Area to purchase my first Lexus from Lexus of Escondido. The internet sales team was great to work with (thanks Lyndsay and Tho Flew down from the Bay Area to purchase my first Lexus from Lexus of Escondido. The internet sales team was great to work with (thanks Lyndsay and Thomas). They picked me up from the airport and made the transaction smooth and very relaxing. Rich Greene really took good care of us on the day of, extremely professional and super patient. He made it the best car buying experience we've ever had. Very proud owner of a new GX460 and happy I purchased from this dealership! More

From start to finish professionalism I bought a 2016 300H from Randy Knight and Lyndsey at Lexus Escondido and I could not have had a better car buying experience. From start to finish pr I bought a 2016 300H from Randy Knight and Lyndsey at Lexus Escondido and I could not have had a better car buying experience. From start to finish professionalism all the way. Lyndsey instantly responded to all my email request to help start the purchase process. She was very helpful as we narrowed down our colors and options to the car we wanted, providing us with great pricing with each new configuration. Randy made all aspects of the purchase process in the dealership as enjoyable and his dedication to Lexus Escondido and his customers receive the highest marks. I would recommend this dealership to anyone looking for a new Lexus or for quality experience More

depreciation really bad So in August I bought a certified used Lexus with 5200 plus miles. The Lexus is a $44000 vehicle and based on the reviews and word of mouth they hold So in August I bought a certified used Lexus with 5200 plus miles. The Lexus is a $44000 vehicle and based on the reviews and word of mouth they hold their value really well. Well 3 mos later after realizing that the vehicle was not helping with my pains, I wanted to sell it back. I took the vehicle back to Lexus to get a buy back quote and was unpleased with what the sales manager was telling me. I couldn't believe my ears. I had 7821 miles on the car and he offered me a measly $30,000. Tried to tell me he could get it from an auction for that. No that would be the starting bid and once the bidding begins, it would have went up. I couldn't believe that the value of the car depreciated $14000 less than a year. I'm sure they could sell it for the same price I bought it for without losing a cent. I will NEVER and I mean Never buy or recommend Lexus to anyone again. He wasn't even looking at the Kelly Blue book, that was for retail, not wholesale...SmH so disappointed with Lexus More

Coolant leak started while Rx 330 at the dealership. I brought my Rx 330 in for a routine maintenance. Nothing wrong with the car. NOTHING! It has 60,000+ miles on it. The service advisor, Matt Colem I brought my Rx 330 in for a routine maintenance. Nothing wrong with the car. NOTHING! It has 60,000+ miles on it. The service advisor, Matt Coleman, told me it had a coolant leak ... two coolant leaks! It would be $2,500 to make the repairs. I bought the car new. Have parked it in my garage for 7 years. IN THE EXACT SAME SPOT FOR SEVEN YEARS. My garage floor is immaculate, not a drop of anything on the garage floor. On the phone I told Matt to leave the car alone. It was impossible. IMPOSSIBLE! I picked up my Rx, drove it home, parked in my garage, and the coolant was gushing out all over the floor! The pressure test that they performed on the system surely caused the leaks. But I have no proof as my garage floor is covered in red coolant now. I would expect this kind of thing from a small garage, but never ever from a Lexus dealership. I will need to repair the leaks NOW! My plan was, as I told Matt, was to keep the car until the 2016 models were out. While Lexus Escondido still had my car, minutes after speaking to Matt on the phone, I received a call from a saleswoman telling me she'd give me a good deal on a trade. I could not believe this was happening. I have owned a Lexus for 15 years. I have never had anything like this ever happen before. It's been weeks since the incident, and I am still in shock. More

Poor Customer Service I went to Matt for a routine mileage check up and he seemed a little out of place. He was using his cell phone when I went over to his desk and the en I went to Matt for a routine mileage check up and he seemed a little out of place. He was using his cell phone when I went over to his desk and the entire appointment felt rushed. He reminds me of a immature kid coming straight out of high school. The facility is great and the price was reasonable, I just wish I had a different service rep. More

I bought a 2013 RX350 from Lisa Mitchell and Lyndsay at Lexus Escondido and I could not have had a better car buying experience. Lisa was extremely friendly and professional throughout the entire purchase Lexus Escondido and I could not have had a better car buying experience. Lisa was extremely friendly and professional throughout the entire purchase process. She was very helpful as we narrowed down our colors and options to the car we wanted, providing us with great pricing with each new configuration. I had my 2008 RX350 serviced at Lexus Escondido for years with nothing but good experiences, and I will only ever have my Lexus serviced here in the future. When it comes time for a new one, I will not hesitate to work with Lisa again. The dealership is beautiful, they have tons of cars, the staff is great to work with and I would recommend them to anyone looking for a new Lexus or for quality service. More

I did a lot of research before about the ES 350 before I decided to lease one. So, when I initially discussed the vehicle with Jennifer Bliss she was able to find the exact ES I wanted and we easily negoti decided to lease one. So, when I initially discussed the vehicle with Jennifer Bliss she was able to find the exact ES I wanted and we easily negotiated fair terms. Jennifer was great to deal with and put no pressure on me at all. She was a great communicator and promptly answered all of my questions. Even after I took the car home she was easily accessible to answer my questions. I would recommend Jennifer Bliss and Lexus Escondido to everyone. More