Lexus Monterey Peninsula

The dealership, and SERVICE people that I dealt with are very friendly and enthusiastic. It's just that the 60K SERVICE was so expensive. and even though they told me the amount before the SERVICE, I still very friendly and enthusiastic. It's just that the 60K SERVICE was so expensive. and even though they told me the amount before the SERVICE, I still didn't understand why it is so expensive. And no CARWASH was given. More

Always available and very helpful and expert solving problems.Would always choose them for a new csr problems.Would always choose them for a new csr More

Lexus service is the reason I have bought 3 Lexus cars. Always friendly, polite and professional. Always friendly, polite and professional. More

I had a great experience and have described it at least two times already. The dealership and John O'Neal were easy to work with two times already. The dealership and John O'Neal were easy to work with More

The staff and service at Monterey Lexus is the best! They are great at communicating when servicing my car and always give me a car to use if it is going to be more than a couple hours. They also wash They are great at communicating when servicing my car and always give me a car to use if it is going to be more than a couple hours. They also wash my car…that’s right! Love Lexus Monterey More

Very professional, Very understanding, Very punctual when my vehicle was completed. Every one in the service department is very happy and always asked how can we help you. my vehicle was completed. Every one in the service department is very happy and always asked how can we help you. More

I rarely write reviews, but my recent experience with Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Victor whose Behavior was unprofessional and dismissive from the start instead of trying to resolve my issue the manager was rude and patient and made me feel as though my concerns didn't matter Good customer service is about respect and accountability obviously that was lacking here what should have been a simple and straightforward interaction turned into a frustrating ordeal due to the manager's attitude and in willingness to help. I expected much better from a company that claims to Value its customers. I sincerely hope management takes this feedback seriously and addresses the way customers and myself were treated by the service manager Victor. Until then I cannot recommend this place to anyone looking for respectful and Professional Service. More

Always great service in a positive clean environment. Have been coming here for years. My wife's 2016 RCF is in perfect condition due to their technicians. Have been coming here for years. My wife's 2016 RCF is in perfect condition due to their technicians. More

Wonderful service, friendly service advisors, efficient service. If they can’t get you a loaner car to use while your car is getting worked on, they’ll pay for your LYFT ride, back and forth to your home o service. If they can’t get you a loaner car to use while your car is getting worked on, they’ll pay for your LYFT ride, back and forth to your home or work. Also, top marks for their free lattes, cappuccinos, and free snack options. More

I purchased my Lexus at this dealership 20 years ago and they provide the recommended services for my car. They are friendly and I am impressed with their advisors. Bret makes sure I am completely satisf they provide the recommended services for my car. They are friendly and I am impressed with their advisors. Bret makes sure I am completely satisfied and is open to addressing any of my questions or concerns. Thank you for your excellent customer service! More