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Ken Jones
12 Reviews
12 Reviews
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12 Reviews of Ken Jones
March 28, 2026
From the beginning to the end, everything was perfect. They knew exactly how to sell a car to a customer service. I definitely recommend you buying a vehicle from them. It was absolutely l flawless They knew exactly how to sell a car to a customer service. I definitely recommend you buying a vehicle from them. It was absolutely l flawless More
by Hsb4ya
Verified Customer
March 20, 2026
Warranty recall work was effectively done. Car was washed and prepared well. Thank you! Regards. Car was washed and prepared well. Thank you! Regards. More
by tom.tobin
Other Employees Tagged: DAS Admin, Victor Lacuata
February 16, 2026
From the test drive through completed deal was a breeze. Had a great conversation with both sales man and finance manager. Would highly recommend Monterey Lexus. Had a great conversation with both sales man and finance manager. Would highly recommend Monterey Lexus. More
by Ruebenandlily
Other Employees Tagged: Kaycee
February 11, 2026
Great store and good ambassador of the Lexus brand. 100% will be a lifetime customer 100% will be a lifetime customer More
by bruce.mcconnell
Other Employees Tagged: DAS Admin, Jason Seiber, Victor Lacuata, John O'Neal, Skye Keller, Isaiah Tatum
January 18, 2026
Our experience with Lexus Monterey exceeded our expectations in every way. We decided to purchase from them even though there were several closer Lexus dealers. expectations in every way. We decided to purchase from them even though there were several closer Lexus dealers. More
by RFIELDS1
Other Employees Tagged: Jason Seiber, John O'Neal, Skye Keller, Isaiah Tatum
November 24, 2025
Being a loyal customer and owning Lexus, you should have better deals for loyal customers better deals for loyal customers More
by barnespham5
Other Employees Tagged: DAS Admin, Victor Lacuata
November 02, 2025
The staff and service at Monterey Lexus is the best! They are great at communicating when servicing my car and always give me a car to use if it is going to be more than a couple hours. They also wash They are great at communicating when servicing my car and always give me a car to use if it is going to be more than a couple hours. They also wash my car…that’s right! Love Lexus Monterey More
by rioqueenie
Other Employees Tagged: Victor Lacuata, Skye Keller , Austin
October 26, 2025
I rarely write reviews, but my recent experience with Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Victor whose Behavior was unprofessional and dismissive from the start instead of trying to resolve my issue the manager was rude and patient and made me feel as though my concerns didn't matter Good customer service is about respect and accountability obviously that was lacking here what should have been a simple and straightforward interaction turned into a frustrating ordeal due to the manager's attitude and in willingness to help. I expected much better from a company that claims to Value its customers. I sincerely hope management takes this feedback seriously and addresses the way customers and myself were treated by the service manager Victor. Until then I cannot recommend this place to anyone looking for respectful and Professional Service. More
by Miguel
Other Employees Tagged: Victor Lacuata, John O'Neal, Skye Keller, Isaiah Tatum
October 10, 2025
Cars are great but the customer service is an absolute fail. The only thing the business/finance team did well was deposit the check. Paperwork was incorrect and late or never sent. 10 unreturned phone ca fail. The only thing the business/finance team did well was deposit the check. Paperwork was incorrect and late or never sent. 10 unreturned phone calls and counting. The sales manager and GM won’t even return a call. Do yourself a favor and buy that beautiful Lexus somewhere else! More
by kopincarne
Other Employees Tagged: DAS Admin, Skye Keller
September 30, 2025
KC our salesman was very pleasant and great to deal with. They listened to what we wanted and work diligently to get there. All options that applied to what we wanted were provided. The finance process was s They listened to what we wanted and work diligently to get there. All options that applied to what we wanted were provided. The finance process was smooth and quick! Would definitely visit or refer in the future! More
by rtdavis1995
Other Employees Tagged: Parish KC was our salesman, 5 stars
