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Victor Lacuata
Victor Lacuata at Lexus Monterey Peninsula

Victor Lacuata

Service Manager

Lexus Monterey Peninsula

1721 Del Monte Boulevard
Seaside, CA 93955

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4.7
80 Reviews
4.7

80 Reviews

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80 Reviews of Victor Lacuata

October 04, 2026

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Employee Rating

Check-in was smooth, as was the recall service. Timely and efficient. Service advisor was very pleasant. More

by Beachwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2026

Lexus Monterey Peninsula responded

Knowing that check-in and recall service on your ES 300h felt smooth and efficient means a lot to our service department. Hearing that you found Victor pleasant is especially rewarding. Kenneth Jones kenneth.jones@lexusmonterey.com

October 03, 2026

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Employee Rating

Exceeded my highest expectations. Fixed my electric problem and tire problems in just a few hours. More

by trapeaze
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2026

Lexus Monterey Peninsula responded

Knowing that completing your RX 500h’s electrical and tire repairs in just a few hours exceeded your expectations is truly rewarding for our team. Victor and our service department are pleased we could resolve those issues so promptly. Kenneth Jones kenneth.jones@lexusmonterey.com

October 01, 2026

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Employee Rating

This is the best dealership I’ve been to. I’ve purchased many vehicles from them and I’ve sent friends and family to them. Every one is helpful, polite, and genuinely hoping to get you the be More

by BLACKMANF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Jones, Skye Keller, Isaiah Tatum , Lexi 5star, Austin 5star

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Oct 01, 2026

Lexus Monterey Peninsula responded

Knowing that each visit feels welcoming and stress-free means a lot to our team. Hearing that you’ve sent friends and family our way is incredibly rewarding. We’re glad our service department could treat you like family while caring for your Lexus TX 350 and go above and beyond to make sure you were happy. Kenneth Jones kenneth.jones@lexusmonterey.com

September 26, 2026

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Employee Rating

After a "tire pressure" warning popped up on my dashboard, I made an appointment the following day with my dealership. Following a quick diagnosis, my car was fitted with a new tire and a complimen More

by dbkimbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhina Romero

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Sep 27, 2026

Lexus Monterey Peninsula responded

Knowing that our quick diagnosis and tire replacement on your NX 350h met your needs is rewarding. Your praise of the efficient service and complimentary wash means a great deal to us. We're glad our advisor provided professional, courteous support. Kenneth Jones kenneth.jones@lexusmonterey.com

September 24, 2026

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Great service, there was a live rooster named Lenny, you do need to get slightly better coffee. Otherwise great.. More

by jfdempsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 24, 2026

Lexus Monterey Peninsula responded

Knowing you found our service outstanding means a lot to our team. We’re sorry our coffee didn’t meet expectations and appreciate your suggestion on improving it. We look forward to taking care of your RX 350 next time. Kenneth Jones kenneth.jones@lexusmonterey.com

September 13, 2026

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Employee Rating

Service seemed to be going well then took a left turn. They somewhat addressed an issue of overpriced parts but then still managed to overcharge. More

by Ap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex

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Sep 27, 2026

Lexus Monterey Peninsula responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Kenneth Jones kenneth.jones@lexusmonterey.com

September 13, 2026

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Employee Rating

The service team provided great customer service and communicated well during the service. They provided a loaner vehicle to make sure that I could continue on my way. More

by mrsygray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2026

Lexus Monterey Peninsula responded

Hearing that you found our communication clear during the service means a lot to our service team. We’re pleased we could provide a loaner vehicle so your ES 300h maintenance didn’t slow you down. Kenneth Jones kenneth.jones@lexusmonterey.com

September 09, 2026

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Employee Rating

Great customer service. They were friendly and delivered on time. Informative as to what was needed More

by ryoung2358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 09, 2026

Lexus Monterey Peninsula responded

Thanks for the five-star rating! We're glad our service department delivered friendly, on-time care for your Lexus ES 300h and explained exactly what was needed. Kenneth Jones kenneth.jones@lexusmonterey.com

September 09, 2026

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Employee Rating

Everyone at Lexus Monterey Peninsula was very friendly and helpful. From the Sales team, finance, and service. We look forward to a long and happy relationship. More

by hugvella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Jones , Kameron Cale, Alicia Ortega, and Bobby in Finance.

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Sep 09, 2026

Lexus Monterey Peninsula responded

Knowing that sales, finance, and service felt welcoming and supportive means a lot to our team. We look forward to a long and happy relationship and to providing continued service for your TX 500h. Kenneth Jones kenneth.jones@lexusmonterey.com

September 08, 2026

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Employee Rating

Kind explains their service and what my maintenance plan was. Also let me knw the car was good no problems were found. Thank you More

by Gallegoskarina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 08, 2026

Lexus Monterey Peninsula responded

Your feedback on our clear explanation of your service and maintenance plan reflects how our service department strives for transparency. Knowing you left confident that your Mazda CX-90 had no issues means a lot to us. Kenneth Jones kenneth.jones@lexusmonterey.com

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