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Victor Lacuata
Victor Lacuata at Lexus Monterey Peninsula

Victor Lacuata

Service Manager

Lexus Monterey Peninsula

1721 Del Monte Boulevard
Seaside, CA 93955

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4.7
75 Reviews
4.7

75 Reviews

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75 Reviews of Victor Lacuata

September 13, 2026

Dealership Rating
Employee Rating

Service seemed to be going well then took a left turn. They somewhat addressed an issue of overpriced parts but then still managed to overcharge. More

by Ap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex

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September 13, 2026

Dealership Rating
Employee Rating

The service team provided great customer service and communicated well during the service. They provided a loaner vehicle to make sure that I could continue on my way. More

by mrsygray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2026

Lexus Monterey Peninsula responded

Hearing that you found our communication clear during the service means a lot to our service team. We’re pleased we could provide a loaner vehicle so your ES 300h maintenance didn’t slow you down. Kenneth Jones kenneth.jones@lexusmonterey.com

September 09, 2026

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Employee Rating

Great customer service. They were friendly and delivered on time. Informative as to what was needed More

by ryoung2358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2026

Lexus Monterey Peninsula responded

Thanks for the five-star rating! We're glad our service department delivered friendly, on-time care for your Lexus ES 300h and explained exactly what was needed. Kenneth Jones kenneth.jones@lexusmonterey.com

September 09, 2026

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Employee Rating

Everyone at Lexus Monterey Peninsula was very friendly and helpful. From the Sales team, finance, and service. We look forward to a long and happy relationship. More

by hugvella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Jones , Kameron Cale, Alicia Ortega, and Bobby in Finance.

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Sep 09, 2026

Lexus Monterey Peninsula responded

Knowing that sales, finance, and service felt welcoming and supportive means a lot to our team. We look forward to a long and happy relationship and to providing continued service for your TX 500h. Kenneth Jones kenneth.jones@lexusmonterey.com

September 08, 2026

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Employee Rating

Kind explains their service and what my maintenance plan was. Also let me knw the car was good no problems were found. Thank you More

by Gallegoskarina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2026

Lexus Monterey Peninsula responded

Your feedback on our clear explanation of your service and maintenance plan reflects how our service department strives for transparency. Knowing you left confident that your Mazda CX-90 had no issues means a lot to us. Kenneth Jones kenneth.jones@lexusmonterey.com

September 05, 2026

Dealership Rating
Employee Rating

Alex did a great job communicating with me. Service Department found and fixed the issue with Pearl, my Lexus. More

by jennakeating24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex

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August 06, 2026

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Employee Rating

Friendly courteous staff, completed on time and meeting the estimates. We will continue to bring o I r car for service work. More

by bill.tebbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 06, 2026

Lexus Monterey Peninsula responded

We’re glad the service on your RX 350 was both timely and within your estimate. Hearing that our staff was friendly and courteous means a lot, and we’re honored you’ll continue trusting us with your vehicle. Jason Seiber General Manager jason.seiber@victorytoyota.com

August 03, 2026

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Employee Rating

Monterey Lexus is courtesy and professional and treats us like VIP’S We trust them taking care of us. Thank you Service Team More

by ARONDENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 03, 2026

Lexus Monterey Peninsula responded

It’s fantastic to hear about your VIP treatment. Victor and our service team were glad to provide professional assistance while servicing your Lexus. We appreciate your trust in us. Jason Seiber General Manager jason.seiber@victorytoyota.com

July 29, 2026

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Employee Rating

Too expensive for an oil change but service folks friendly and professional; will not return however More

by cpwilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 31, 2026

Lexus Monterey Peninsula responded

Thanks for sharing about your experience with Lexus Monterey Peninsula. If you would like to continue this conversation, please feel free to reach out. Jason Seiber General Manager jason.seiber@victorytoyota.com

July 24, 2026

Dealership Rating
Employee Rating

very smooth service from drop off to pick up. staff was polite and very helpful More

by chefdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 24, 2026

Lexus Monterey Peninsula responded

It’s wonderful to know your journey from drop off to pick up on your Jeep went seamlessly. Victor and the rest of our team are pleased our staff’s courtesy and helpfulness made a difference. We look forward to assisting you again. Jason Seiber General Manager jason.seiber@victorytoyota.com

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