Lexus Monterey Peninsula

Two stars -- what I would give a typical used car dealership. Not the experience I would expect from a Lexus dealership. Friendly enough people though. I did end up buying a car there because they dealership. Not the experience I would expect from a Lexus dealership. Friendly enough people though. I did end up buying a car there because they had the used unit I wanted on their lot but otherwise would not have done so. Here’s why 2-stars: Made an appointment for a specific used unit -- had to wait over an hour after arriving to see unit. At deal time, sales person asked me to pay for extras that were misrepresented as new dealer additions for the used car sale -- these parts were installed for the original purchaser and dealership had already received money for them. Was promised during deal closure that: Alignment on alignment machine had been performed as part of pre used car sale inspection -- no such alignment had been performed All service on used unit had been performed to Lexus service schedule, a significant contributor to purchase decision -- Lexus Monterey had failed to change the brake fluid at 30k and 60k as well as failing to change spark plugs at 60k. This is about $1500 of work and compromises the reliability of the used vehicle. Had to remove dealer installed GPS tracker from vehicle after taking delivery More

Austin Is always great. My car was not cleaned like usual My car was fairly dirty when I picked it up My car was not cleaned like usual My car was fairly dirty when I picked it up More

Kameron was responsive throughout, he answered all of our questions and was able to roll with some last minute schedule changes. questions and was able to roll with some last minute schedule changes. More

Great dealership, as a matter of fact, I've got my 3rd Lexus from this dealership. Good work. Lexus from this dealership. Good work. More

Check in was a 40 minute wait. Once we checked in, Austin was very informative and helpful with the timing of the work to be done on our vehicle. Once we checked in, Austin was very informative and helpful with the timing of the work to be done on our vehicle. More

The Customer Service was excellent and car was delivered in time expected. Very nice experience in time expected. Very nice experience More

All was great! The people I came in contact with from making the appointment to bringing the car in for the service with Bret and his going over the needs of the c The people I came in contact with from making the appointment to bringing the car in for the service with Bret and his going over the needs of the car and its service. More

This dealer has poor customer service, my car was not safe after service . I took it for simple change oil and they told me I need new front brakes . They told me service was done and car is ready. The n safe after service . I took it for simple change oil and they told me I need new front brakes . They told me service was done and car is ready. The next day , I drove the car , the breaks did not work . I almost hit other cars when I exited freeway . I called them panicking , they even let me arrange for my own towing . I called 2 more times panicked trying to reach service advisor and manager , they said they’re busy . Manager didn’t call me until after I dropped off car to the dealer . No update all day the next day. I’m still shaken . More

Service dept. seems to be in chaos. Nobody called me to go over my repairs, just sent me an astronomical bill for what they wanted to do. Nobody walked me around m seems to be in chaos. Nobody called me to go over my repairs, just sent me an astronomical bill for what they wanted to do. Nobody walked me around my car to go over work done when I picked up my car. They should go over everything, and after all these years call me by my name!( not hey) More

As always, the Lexus team was quick, professional and friendly. I highly recommend Lexus and the team there. friendly. I highly recommend Lexus and the team there. More