Lexus Monterey Peninsula

Great dealership, as a matter of fact, I've got my 3rd Lexus from this dealership. Good work. Lexus from this dealership. Good work. More

Check in was a 40 minute wait. Once we checked in, Austin was very informative and helpful with the timing of the work to be done on our vehicle. Once we checked in, Austin was very informative and helpful with the timing of the work to be done on our vehicle. More

The Customer Service was excellent and car was delivered in time expected. Very nice experience in time expected. Very nice experience More

All was great! The people I came in contact with from making the appointment to bringing the car in for the service with Bret and his going over the needs of the c The people I came in contact with from making the appointment to bringing the car in for the service with Bret and his going over the needs of the car and its service. More

This dealer has poor customer service, my car was not safe after service . I took it for simple change oil and they told me I need new front brakes . They told me service was done and car is ready. The n safe after service . I took it for simple change oil and they told me I need new front brakes . They told me service was done and car is ready. The next day , I drove the car , the breaks did not work . I almost hit other cars when I exited freeway . I called them panicking , they even let me arrange for my own towing . I called 2 more times panicked trying to reach service advisor and manager , they said they’re busy . Manager didn’t call me until after I dropped off car to the dealer . No update all day the next day. I’m still shaken . More

Service dept. seems to be in chaos. Nobody called me to go over my repairs, just sent me an astronomical bill for what they wanted to do. Nobody walked me around m seems to be in chaos. Nobody called me to go over my repairs, just sent me an astronomical bill for what they wanted to do. Nobody walked me around my car to go over work done when I picked up my car. They should go over everything, and after all these years call me by my name!( not hey) More

As always, the Lexus team was quick, professional and friendly. I highly recommend Lexus and the team there. friendly. I highly recommend Lexus and the team there. More

Great service! The ladies dress up for clients! Very impressive. Bret did a a nice job! The ladies dress up for clients! Very impressive. Bret did a a nice job! More

There have been various changes at Lexus over the years. However, it’s reassuring to see Austin continuing providing excellent customer service throughout all those changes. He is a reassuring constant. Aus However, it’s reassuring to see Austin continuing providing excellent customer service throughout all those changes. He is a reassuring constant. Austin is a great ambassador for Lexus & your customers, including me. Thank you Austin! More

Service was great - did not feel pressure to buy. Daniel Thorup was very friendly and not overwhelming. Everyone was very thorough from discussing purchase to actual purchase and financing - they d Daniel Thorup was very friendly and not overwhelming. Everyone was very thorough from discussing purchase to actual purchase and financing - they did not try to oversell or get me to purchase additional insurance, options, etc. They were all so welcoming and even had a bow on the car when it came in. More