Lexus Of Highland Park

I have been loyal Lexus owner for over 20 years and have had good luck with the service I have recieved from dealers in the past. However, this experience was not good because of luck. It was great becaus had good luck with the service I have recieved from dealers in the past. However, this experience was not good because of luck. It was great because of the excellent, profesional, manner in which I was treated. Mario was very knowledgable and patient with me, I was not sure If I wanted the navigation system and worried that I would not know how to use it. He spent the better part of an hour showing me all the different benifits and made sure that I knew how to work it. He even told me to come back if I needed anymore help. Glenn and Mario worked together and made it easy for me to reccomend Lexus of Highland Park to anyone who needs or wants a great car. Thanks guys!! and keep up the great work. I am sure the new building will be a great plus too. More

Wonderful experience from beginning to end. My salesman Tom Covello was incredibly friendly, helpful and the consummate professional throughout the entire process. The sales manager Chad Simon was equally Tom Covello was incredibly friendly, helpful and the consummate professional throughout the entire process. The sales manager Chad Simon was equally as friendly, well informed and helped secure my wife and I a tremendous deal on a new RX350. I must say Tom and Chad made the entire experience of buying a new car as enjoyable as I think it could be possibly be. I will recommend these guys and Lexus of Highland Park to all of my friends and family. JTN More

I highly recommend Lexus of Highland Park. Their total focus on customer satisfaction was top notch. In particular, I suggest doing business with Mike Brice. He takes car sales to an entirely new level an focus on customer satisfaction was top notch. In particular, I suggest doing business with Mike Brice. He takes car sales to an entirely new level and eliminates the pain most people feel when buying a new car. You can't go wrong with Lexus of Highland Park and Mike Brice. This is the first time I purchased a car from them and it won't be my last. They have a customer for life. More

--The sales manager was extremely insulting, very unprofessional, very RUDE, and had no RESPECT for the customer. --A few days later, the general manager emailed us about our experience at this dea unprofessional, very RUDE, and had no RESPECT for the customer. --A few days later, the general manager emailed us about our experience at this dealership, and so we explained what happened. He did not have the courtesy to write back or call back. More

They look for ways to take care of you, often in ways I wouldn't even think of! Even four years after my car purchase, they jump to take care of me like i was buying a new vehicle. wouldn't even think of! Even four years after my car purchase, they jump to take care of me like i was buying a new vehicle. More

I made an appointment for an oil change and was told it would take NO MORE than 45 mins.When I arrived I was now told it would 60-65 mins? After an hour and 15 mins later I had to ask what was taking so lo would take NO MORE than 45 mins.When I arrived I was now told it would 60-65 mins? After an hour and 15 mins later I had to ask what was taking so long and was told that they were finished and they are just washing the car now. 20 mins. later they pulled the car up and I asked the cashier if I could pay my bill and she rudely said that she didn't have it and that I had to see Mohamad. I went back to Mohamad who was too busy to take care of my bill. The 45 mins. became almost 2 hours, I WILL NEVER GO BACK THERE. More

They are the most trouble dealership in all Lexus dealers, I have visited many Lexus dealers in IL, WI, and FL and Lexus of Highland Park is the worst of all…I had rattle noise coming from the dashbo dealers, I have visited many Lexus dealers in IL, WI, and FL and Lexus of Highland Park is the worst of all…I had rattle noise coming from the dashboard of my GS350 whish should be covered under Lexus’s warranty but they wanted to charge me for fixing it, I asked to talk to the service manager and their GM and all told me the same thing that I should be charged for fixing it if I decided to fix it…so I called Lexus main office and they told me I SHOULDN’T be charged because its covered under Lexus dealer, and sure enough I went to a different dealer and it was fixed for free…..DONOT go to this dealer More

Mike did a great job with my CPO purchase of an IS250 AWD. HE was straight forward, honest and a pleasure to deal with. Same with the financing department. They did not force me to get anything I did AWD. HE was straight forward, honest and a pleasure to deal with. Same with the financing department. They did not force me to get anything I did not want. Really a great experience. I was treated with dignity and honesty. It was actually a pleasure to go car shopping here. I would recommend that you ask for Mike if you plan on buying from there. He did a great job! More

i have a GS350 - came in for an oil change, but the service department discovered some additional issues. I was not totally satisfied with the outcome when I left. After a couple of email exchanges service department discovered some additional issues. I was not totally satisfied with the outcome when I left. After a couple of email exchanges with the service manager, Bob Arnold, he made some additional inquiries with Lexus and solved my issue beyond my expectation. I think the mark of any good service business is how you react to a potential negative situation and I must say the Bob and the dealer along with Lexus did a stand up job. He/they reversed a bad situation and will continue to keep my loyalty. Thanks again, Bob. More

I have had more recalls and problems with my 2008 GS350 (purchased brand new). The most recient issues was moisture in my head light and bubbling / peeling plating my my rims. I took my car in for serive. (purchased brand new). The most recient issues was moisture in my head light and bubbling / peeling plating my my rims. I took my car in for serive. I called 3 days prior to make an apt and make sure I had a loaner car ready. I walked in and proceeded to tell them all of the issues I was having with my car. I had to argue with Dino about the plating on my rims. He told me that my warrant was voided on the rims becasue I scuffed 2 of the rims on a curb. I started to get upset and ask how could a scuff cause plating issues around the lug nuts and inside of the rims..... I was then asked to have a seat in the waiting room for a loaner car. and TOLD I should have a car in about an hour. GREAT SERVICE !!!! I then left the dealership and took my car to a delership that know what customer service is!!! Mcgrath Lexus! Great Job Highland park lexus! Customer service rating of a 0..... not only an i disapointed in my car but highland park did not help any and i left more upset than I came in... Another call into 1-800-25-Lexus......... Unsatisfied customer More