Lexus Of Highland Park

I have been a service customer at Lexus of Highland Park for close to 10 years and have always been impressed with the quality of work performed on all of my cars. I have had 4 different Lexus and 2 Toyota for close to 10 years and have always been impressed with the quality of work performed on all of my cars. I have had 4 different Lexus and 2 Toyota cars taken care of and they consistently meet and exceed my expectations, both in honesty and deliverables of excellent service. They keep my car in great shape, suggest only what is needed, stand by their work, and make the experience as good as it can be. In all of my time as a customer there, they have been working hard at keeping me happy and making me feel like I am always first and foremost in their eyes. Bob Arnold, the service director, runs a good ship, sets the tone and all of their advisors that I have been in contact share his enthusiasm and drive for excellence. Their Service techs are well trained, well mannered and have been always straight about what work needs to be done. I am very impressed with the overall quality of the work done and experience at the store. I would HIGHLY recommend Lexus of Highland Park, IL, when it comes to a quality service department. More

I have leased five RX 350 from this dealership. Each and everytime I have been at the Highland Park location it has been nothing but a pleasurable experience for me both in Sales & in the Service department everytime I have been at the Highland Park location it has been nothing but a pleasurable experience for me both in Sales & in the Service department. The Service deapartment is very professional team. I always get my car back in a timely matter and I am provide a loaner car which is very useful to a very busy single mother. I will always keep my loyalty to the Highland park dealership. THANKS GUYS, YOUR THE BEST!! YOURS TRUELY ADESSO Investments More

TOOK VEHICLE IN FOR SAFTY REVIEW WAS SET TO TAKE A 5000 MILE ROUND TRIP AND NEEDED ASSURANCE GOOD TO GO. OIL AND FILTER CHANGE HAD GOOD REVIEW RESULTS MILE ROUND TRIP AND NEEDED ASSURANCE GOOD TO GO. OIL AND FILTER CHANGE HAD GOOD REVIEW RESULTS More

I live in Chicago, but I'm willing to travel all the way I live in Chicago, but I'm willing to travel all the way to Highland Park because LHP is the best dealer I've ever experienced. From the moment I live in Chicago, but I'm willing to travel all the way to Highland Park because LHP is the best dealer I've ever experienced. From the moment the service advisor greets you until the car is ready, the staff is friendly, helpful and quite knowledgable. The car is always serviced properly, and there is no need to return because something wrong was done. Also, the car is washed on every visit, and a loaner is given the customer whenever it is needed. I am able to view the service area--it is spotless and gives one the confidence that these are professional mechanics. Given that the car is a Lexis, I find the price very reasonable. Often, items are fixed without incurring a charge. I highly recommend LHP. More

We have been buying and servicing Lexus vehicles from Highland Park Lexus since 1993 and are very satisfied with both the Sales and Service Departments. We have never have been as comfortable with any o Highland Park Lexus since 1993 and are very satisfied with both the Sales and Service Departments. We have never have been as comfortable with any other dealer and we have been buying and maintaining autos since the mid-50's. Highland Park Lexus has resolveded any and all issues I have experienced with the multiple vehicles we have bought from them. They even worked with Lexus to replace one vehicle when Lexus was unable to correct a vibration problem. And the car was replaced with teh next year's model, all with no cost me me. More

I've been a loyal customer for 16 Years. I 've worked with just about everyone in the Dealership at one time or another. They have always accomidated me when ever I needed service no questions asked. The with just about everyone in the Dealership at one time or another. They have always accomidated me when ever I needed service no questions asked. They seem to be genuine in there care for the customer and do whatever is right for the customer. Thay provide mye with a loaner and I am asked if I want a fresh Bagel and coffee for the road. Now that's customer service! My sales experience has been the same. I am a 10 Lexus owner and each one has been purchsed from Lexus of Highland Park. I always get a fair deal and again they care! After reading some of the shall we say "unsatisfied" comments here it seems to me some are acting out as a spoiled toddler would. Screaming and kicking because they didn't get there way. I'd love to hear both sides. Everyone there treats me like a king. Maybe that's because treat them with the same respect given. I'll continue to purchase ALL my Lexus from them. Why not? More

Met with the owners son, who apprarently does not know how to use a telephone for any sort of follow-up. He made me feel as if he were doing me a favor. It is apparent that he is not a poeple person. R how to use a telephone for any sort of follow-up. He made me feel as if he were doing me a favor. It is apparent that he is not a poeple person. Rude - I will take my business to another local family dealership! More

I have been a loyal customer for 8 years now and have found Lexus of Highland Park to have always met or exceeded my expectations at every phase of the process. I am always greeted promptly and enthusias found Lexus of Highland Park to have always met or exceeded my expectations at every phase of the process. I am always greeted promptly and enthusiastically. The prices are always fair and competative. Never have I had any trouble getting an appointment almost right away and if the service takes more than an hour, they always provide me with a loaner. When I come to pick up my car, I find it cleaned nicely and all work is explained. A+ More

Had no idea what I wanted so I decided to submit and Internet lead. I was contacted by Nick P (the e-Commerce Manager) within 60 seconds of my submission. He helped guide me through the available make Internet lead. I was contacted by Nick P (the e-Commerce Manager) within 60 seconds of my submission. He helped guide me through the available makes and models of every vehicle in the Lexus line-up. He was easy to talk to and was low pressure and made a test drive appointment for me. When I arrived, I worked with one of Nick P's Sales Associates - Nick G. Nick G. was great, he really knew the vehicle line-up and spend hours reviewing each vehicle's features and benefits. We went on several test drives and Nick G. answered all of my questions. When it came down to price, Nick G. cut to the chase and gave me a great deal on a new 2010 Lexus RX 350! I will recommend this dealer to all of my family and friends and have gone on facebook to spread the good word to all of my online network. This dealership feels like family and I am proud to have purchased a Lexus from Lexus of Highland Park! Roger More

This was by far he best experience I have had with an automotive dealer. The Sales Associate (Jessica Berg) provided up front, open, honest communication throughout the entire process. She provided me automotive dealer. The Sales Associate (Jessica Berg) provided up front, open, honest communication throughout the entire process. She provided me detailed information about the brand, vehicle, dealership and herself all via the Internet. It was a fantastic experience and I have told anyone I know who is even thinking about a vehicle to see Jessica and Jennifer @ Lexus of Highland Park! The Finance experience was easy and straighforward as well. No pressure to purchase unneeded products and or services. All of the documentation was simple and straightfoward. This is a great family owned dealership, where everyone knows your name and treats you as they would a guest in their home! Also, Lexus of Highland Park has women employed at all key aspects of their business. Sales, Finance and Vehicle Delivery are represented here! This is excellent as women do have a place in the automotive business and feel more comfortable dealing with other women in power. Thanks Lexus of Highland Park - my experience was "truly outstanding!" Freddrica Stole More