Lexus Of Highland Park

FALSE ODOMETER READING paid them over $40,000 and did not get a OWNER MANUAL, begged for car mats, and then got BOGUS ODOMETER READING, car has 1100 more then they said. On paid them over $40,000 and did not get a OWNER MANUAL, begged for car mats, and then got BOGUS ODOMETER READING, car has 1100 more then they said. Once they had my money I WAS FORGOTTEN, never seen anything like this More

Best customer service in years! We had the best customer service at a dealer's office in years! Charles Raslina made it an absolute to pleasure to work with him. He guided us through We had the best customer service at a dealer's office in years! Charles Raslina made it an absolute to pleasure to work with him. He guided us through the process of choosing a vehicle and buying it very smoothly and with style. Answered all of our questions and facilitated the process as much as he could. More

Good experience of purchasing new car The salesperson Charles Raslina gave me a good help with all steps of buying new car including price;, also Mohhammad explained all car features prett The salesperson Charles Raslina gave me a good help with all steps of buying new car including price;, also Mohhammad explained all car features pretty well. More

Horrible Unethical People Horrible! I had my own financing from my credit union but they insisted that they have to run my credit, then they had the nerve to run three (3) hard Horrible! I had my own financing from my credit union but they insisted that they have to run my credit, then they had the nerve to run three (3) hard inquiries, that stays on the credit report for 2 years! Very unethical people to deal with, avoid going to Lexus of Highland Park unless you want to get screwed. More

Terrible Experience Never Again will buy a Lexus here The sales manager Tom was very rude and does not take responsibility he made causing the purchase process more complex and time consuming. I cannot be The sales manager Tom was very rude and does not take responsibility he made causing the purchase process more complex and time consuming. I cannot believe a sales manager will insult the customer and hang up the phone. I am sure will never return to this dealership or may not consider buying another Lexus. More

Great Experience I was really pleased with my experience at Lexus of Highland Park.Charles Raslina a sales manager at this location helped a lot especially because he I was really pleased with my experience at Lexus of Highland Park.Charles Raslina a sales manager at this location helped a lot especially because he speaks russian (847-432-19000. He was able to find exactly what I was looking for in a matter of few days and was able to provide me with a good deal that I couldn't say no to.For those of you looking for a new or used car I recommend to visit this Lexus dealership. More

Disappointed I purchased a preowned certified 2015 GS luxury AWD car on the 1st of March and as soon as I drove it off the lot the park assist lit up like a Christ I purchased a preowned certified 2015 GS luxury AWD car on the 1st of March and as soon as I drove it off the lot the park assist lit up like a Christmas tree informing me of errors and to return to the dealer. The cigarette lighter in the arm rest was inoperable and it needed an alignment because it was pulling to the left. This makes me question the 161 point check inspection..... I'm disappointed because I specifically chose Lexus and certified because I wanted a reliable vehicle; and I specifically chose this dealer because of its reputation. A certified vehicle should not be in for service the first week after the purchase and I'm not happy. You would think that these things are checked before hand and now it's making me wonder what else could possibly be wrong. I tried contacting the salesman Curtis and the Pre owned Sales manager Jon and no one ever returned my calls and this doesn't exactly say a lot about the customer service. In addition, I was informed that the bumper would need to be removed in order to repair the park assist due to the sensors and it wouldn't be a quick fix and a part had to be ordered. I can understand smaller items like the cigarette lighter but a safety feature like park assist; which I thought was a great feature and would also be good for insurance purposes, just doesn't sit well with me. I'm steaming because I wouldn't have purchased a car with problems! Thanks Highland Park Lexus..... I thought that this dealership was the #1 dealer in the region. I actually drove 40 miles just to purchase from them. I passed 4 other Lexus dealers along the way. I guess after the sale is made, I don't exist. I expected so much more..... I trusted the brand and the dealer now that is diminishing. More

Leased a new brown 2018 ES 350. A+ sales service I was pleasantly surprised by the A+ sales service in Lexus of Highland Park. Sales representative Charles was able to find an ES 350 of "Autumn Shimm I was pleasantly surprised by the A+ sales service in Lexus of Highland Park. Sales representative Charles was able to find an ES 350 of "Autumn Shimmer"(brown) color, exactly as i wanted. He managed the delivery from the neighboring state for me. The quote was totally fine for the decent vehicle like this one. Mohammed Ali explained all features, how to set up the seat position memory, Lexus Android apps, door locks, radio and many more. I am really satisfied. Dreams come true sometimes. More

Great approach from the Sales Consultant I made an internet inquiry and had very good response, replies and no hard sell from Charles Raslina. I didn't pursue this any further as the vehicle I made an internet inquiry and had very good response, replies and no hard sell from Charles Raslina. I didn't pursue this any further as the vehicle wasn't right for me, but after having done several other internet inquiries, I was very happy with the way he interacted with me. More

Thank you Mike Brice was very easy to deal with. Great communication and very transparent. Thank you very much for the easy process we love our new RX 350. Mike Brice was very easy to deal with. Great communication and very transparent. Thank you very much for the easy process we love our new RX 350. More