Lexus Of Highland Park

!!!!!!! DO NOT SHOP HERE !!!!!!! On 11/11/2016 I purchased a motor vehicle from your dealership (2017 Lexus RX350). Unfortunately, the vehicle has not been satisfactory because a lo On 11/11/2016 I purchased a motor vehicle from your dealership (2017 Lexus RX350). Unfortunately, the vehicle has not been satisfactory because a lot of the standard options that come with a base model vehicle are not there, the most important one to me is heated/ventilated seats. There are many other options that i do not wish to list at this time. I have owned Lexus vehicles for the past 20 years and never have i been more upset with a Lexus vehicle purchase before. The sales person i dealt with never went over the vehicle options and lead me to believe that i was purchasing a vehicle that was well equipped and came with many of the standard features and more. Not once did he let me know that the vehicle i was purchasing was missing these options and ask me if i would like to have them added. I feel i have been scammed................ It has now been 1 month since purchasing the vehicle and I usually do not right negative reviews but for this company i want every one to know what a horrible place this is !!!!! I highly DO NOT!!!! recommend purchasing a vehicle from this dealer! Even the owner Benjamin N Nusinow does not care how his business and employees operate. Got scammed into over paying for a vehicle that they ordered for me with some additional options that we wanted on it, and after the vehicle came in it was missing many of the standard options that a regular car comes with and Benjamin N Nusinow and Thomas Covello agreed that it was missing those options and said verbally and via email that they would take care of it, it is now going on a month and they do not reply back to emails or take my calls. Very disappointed how they treat there repeat customers. Obviously they are not interested in repeat business they are just looking to make a quick sale. Just letting future possible customers the experience i had with this company. !!!!!!! DO NOT SHOP HERE !!!!!!! UPDATE ............. After many emails and calls to the owner of Lexus of Highland Park he finally responds 30 min after seeing this review, and decides to go back on his word, What a great business man... lol Here is the owners response was. I am sorry that you feel the way that you do. I wanted to accommodate the mistake made in ordering the vehicle by finding a third party that would meet your satisfaction in installing heated seats. You have publicly trashed my reputation and my store. Please find another place to service your Lexus. My offer to pay for your heated seats that you failed to order with your vehicle is retracted. I wish you luck in your future endeavors. Benjamin Nusinow General Manager Lexus of Highland Park More

Untrustworthy Internet Sales, Buyer Beware I dealt with the internet sales manager (Steve Gustafson) over 4 days by phone and email. They provided me a written offer on an official purchase ord I dealt with the internet sales manager (Steve Gustafson) over 4 days by phone and email. They provided me a written offer on an official purchase order for a 300H. After getting to an agreeable price I asked for another offer sheet in writing. Low and behold, they said their math was wrong on the original offer and the price was actually $2,500 more than what they originally had given me in writing. Absolutely crazy, do not do business with this dealership. More

Mike Brice is a very professional and helpful salesman!! He answered all of my questions and helped me determine what Lexus would be best for me. He had excel is a very professional and helpful salesman!! He answered all of my questions and helped me determine what Lexus would be best for me. He had excellent follow-through and helped me decide what vehicle to purchase. He follow through is exceptional and I would recommend this dealer to all! More

Most horrible car buying experience ever! Very unhappy! Bought a used Lexus IS 250 last thursday with 73k miles next day multiple lights come on dash and vehicle loses power. Took it back and they supposedl Bought a used Lexus IS 250 last thursday with 73k miles next day multiple lights come on dash and vehicle loses power. Took it back and they supposedly fixed the car and put us in a loaner until monday. At this point i want to get a different vehicle from them and get something w/less miles or get my trade-in back and unwind the deal call it good and still be happy. Dealer does not want to work out anything of that sort. Guess being active duty military means northing to these people. So at this point im confused on why they do not want to trade out after 1 day of having this vehicle. My sales guy even said that the deal had already been funded and my trade-in was already paid off (which it was not). Come monday i pick car up and see about trading it in w/another dealer because i just dont trust it after this. So now i drive the car for 2 days in total in just one week and more lights come on again. Take vehicle up there very calmly and politely i dont not want this car and i am not so happy at all with my experience here can you please work with me. They sold car to me 5 days ago for 14,400 and want me to take 13000 for it and only reducing the price of their car by $1000 to $31,999. And they said thats all they can do No More! Mind you this car im looking into purchasing i found 3 alike with half the miles this one has for 28000. I feel they know what is wrong with the car and dont want it back because it will be more to fix. Doesn't make sense why a dealer like would be so unwilling to help a service member and his wife into a reliable vehicle they feel comfortable and safe to drive across the US if need be. I'm not one to write reviews but i feel like this is very wrong! My uncle works for the Federal Trade Commission I told him about what happened to me so hopefully this wont happen to someone else. More

Totally pleasant and professional Hi Tom- It was a pleasure meeting you today. Alex's picture is not on the website, but please give him a professional "excellent" his knowledge abou Hi Tom- It was a pleasure meeting you today. Alex's picture is not on the website, but please give him a professional "excellent" his knowledge about the vehicle and his diligent presentation. Also regards to Ray. The new venue is really super and sophisticated. Best of luck. Steven F. Colton 847-533-8831 More

Scam Artists Made a deal to buy a car, put a credit card down, drove two hours to pick it up, they sold it out from under me. DO NOT BUY HERE. MONEY GRUBBING SCA Made a deal to buy a car, put a credit card down, drove two hours to pick it up, they sold it out from under me. DO NOT BUY HERE. MONEY GRUBBING SCAM ARTISTS More

Excellent Purchase Experience at Lexus of Highland park Easiest experience ever buying a car. After we purchased Jeff spent a very long time going through the extensive tech on the car. He said we could sto Easiest experience ever buying a car. After we purchased Jeff spent a very long time going through the extensive tech on the car. He said we could stop when we got tired and come back later for a second session. He even gave us some very good safety ideas about not loading our exact home address in the NAV system and programing the remote features on the keys. The only reason not to go is if you want to buy a new car that is not a Lexus! I would happily buy at Highland Lexus again. More

Mike Brice Mike really listened to my needs and helped me decide what was right for me.. I am only in town a few days a month, and have another car that just isn Mike really listened to my needs and helped me decide what was right for me.. I am only in town a few days a month, and have another car that just isn't good in the snow and ice, but if I traded it in I'd lose all equity. He advised me on what was really in my best interest - to buy an older car from a different dealer and keep my current car. What sales person does that?! I will buy my next car from Mike and hope it is soon. Truly a refreshing experience. Makes me want to buy a car from him! More

Pleasant buying experience I recently bought a pre-owned 2012 Lexus RX350 from Lexus of Highland Park. Jeff Richards was my sales consultant. Jeff was very patient and answered I recently bought a pre-owned 2012 Lexus RX350 from Lexus of Highland Park. Jeff Richards was my sales consultant. Jeff was very patient and answered all of our questions. He did not put any pressure on us to buy the vehicle we were interested in. We did the financing outside and there was delay in getting our check. Jeff understood our situation and held the vehicle for us until we got the check. Now that's customer service. More

Purchased of Used Lexus GS350 I recently purchased a used 2013 Lexus GS350 and couldn't have had a better experience or gotten a better price than from Lexus of Highland Park. I recently purchased a used 2013 Lexus GS350 and couldn't have had a better experience or gotten a better price than from Lexus of Highland Park. My trade-in had a less than perfect car fax, but Lexus of Highland Park still gave me a much better (thousands of dollars) trade-in than any other dealer in the Chicago area. In addition, their use car I purchased was toward the low end of all the 2013 GS350's with comparable miles and equipment. When I purchased the car the trade-in, paperwork, and payment was so straightforward and easy. While I was doing the paperwork they washed my new car and moved most of my stuff to the new car. When my paperwork was done I had to move only a few things and drive away. Such a great experience - I can't say enough good things about this dealership. More