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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
June 26, 2020
I had located the vehicle I was wanting on car gurus and it happened to be at the Orland Park Lexus. I was in communication with Martin, who handles the online sales. We had set up an appointment for a Fr it happened to be at the Orland Park Lexus. I was in communication with Martin, who handles the online sales. We had set up an appointment for a Friday evening at 6cst. We were driving an hour and a half away so arriving and everything going quickly was our goal. We arrived and no one really knew what was going on. I explained everything to a gentleman when we arrived. He put us in touch with Lorenzo. We test drove the car. I knew it was what I was wanting as I had driven one similar prior to that evening. The car did not appear to be detailed so they cleaned it up as we were doing all the paperwork. Lorenzo was great!! He understood we had worked all day and wanted the process to go quickly. The next day I noticed a lot of areas in the car that hadn’t been cleaned I was pretty disappointed. not sure if this is something the dealership can still address for me. Thank you More
by jdc.74
Verified CustomerEmployees Worked With
Mike Bannos, Lorenzo Lowery
June 26, 2020
Treat well will doing business. A pleasant place to visit. People check with you to see if your needs are met. Everyone wears masks but there could be more hand sanitizer stations wh A pleasant place to visit. People check with you to see if your needs are met. Everyone wears masks but there could be more hand sanitizer stations when you come in the door. I saw only one, in the cashier area. We worked with Chris. He went beyond our expectations. He came to our home as we were having difficulty connecting the car to the garage door opener. This is our 3rd Lexus purchase and it has always been a delight to do business with Lexus of Orland. More
by lenette10
Employees Worked With
Chris Merx, Jimmy McColgan, Ziad Altamimi
June 26, 2020
When I came into the Lexus the dealer asked me can I help you I said yes Mariea was kind and considerate Very Professional And kind you I said yes Mariea was kind and considerate Very Professional And kind More
by DOLLIEDAVIS12@GMAIL.COM
Employees Worked With
Kevin Martin, Chris Merx, Jimmy McColgan, Chris Kowalis, Mariea Bojan, Ziad Altamimi
June 26, 2020
My experience was very pleasant and the service was outstanding also this is my second time purchasing a vehicle and there was no waiting time when I arrived for my appointment. outstanding also this is my second time purchasing a vehicle and there was no waiting time when I arrived for my appointment. More
by pasquellrobinson
Employees Worked With
Chris Merx, Mike Bannos, Chris Kowalis
June 26, 2020
Everything was very smooth & the salesman Marek couldn't have been any more friendlier, helpful about the purchase of my new vehicle. Very informative, & great personality. Very easy to work with right d have been any more friendlier, helpful about the purchase of my new vehicle. Very informative, & great personality. Very easy to work with right down to the financing. Very clean & modern showroom when we walked in. Didn't feel any typical pressure to buy a car. More
by Wendy
Employees Worked With
Marek Okreglak, Jimmy McColgan, Chris Kowalis, Ziad Altamimi
June 19, 2020
Best dealership ever! I’ve been coming here over 3 years and I love every bit of it. Sammy is the best! I got both of my cars from this dealer. Thank you Sammy for all your hard work and patience! and I love every bit of it. Sammy is the best! I got both of my cars from this dealer. Thank you Sammy for all your hard work and patience! More
by Naomi
Employees Worked With
Sammie Scott
June 19, 2020
Everyone was professional and made you feel valued. Usually the financing part takes forever. I think it took 30 minutes from begging to end. The car was clean. Full of gas and everything was done with Usually the financing part takes forever. I think it took 30 minutes from begging to end. The car was clean. Full of gas and everything was done with good humor and kindness. More
by ceiltristano
Employees Worked With
Kevin Martin, Mike Fredette, Mike Bannos
June 18, 2020
Lexus of Orland sales and service made my car buying experience a dream come true. THE ENERGY IS REAL!!! In it to win it ! ECSTASY!!! experience a dream come true. THE ENERGY IS REAL!!! In it to win it ! ECSTASY!!! More
by VICTORIA.EDWARDS54@gmail.com
Employees Worked With
Aiman Hamdan, Ziad Altamimi
June 16, 2020
Recent purchase. We have dealt with this dealership for many years. Our experiences have always been very favorable. In the future if we have any vehicle needs, we wo We have dealt with this dealership for many years. Our experiences have always been very favorable. In the future if we have any vehicle needs, we would certainly use them. More
by jmjburns
Employees Worked With
Jim Boulos, Ziad Altamimi
