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Lexus Of Orland - Service Center

Orland Park, IL

4.3
466 Reviews

466 Reviews of Lexus Of Orland - Service Center

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September 18, 2021

"Service is excellent. They keep our vehicle running..."

- Scott

Service is excellent. They keep our vehicle running like new. The Service Reps are available to addresses any concerns.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Thamm
Sep 20, 2021 -

Lexus Of Orland responded

We're glad to hear you can count on us to get the job done, Scott. From the whole Lexus of Orland team, thanks for the terrific feedback! See you next time!

September 14, 2021

"Always 5-star service The service department..."

- ahmud1234

Always 5-star service The service department representatives are always professional and friendly and the work is always completed in a timely manner

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas from the service department
Sep 15, 2021 -

Lexus Of Orland responded

Thank you for taking the time to share! We are thrilled to hear that you had such a seamless service experience working with the Lexus of Orland team. Drive safely, and we hope to see you back again down the road!

September 08, 2021

"Service Consultant Mark Zaremba was over the top...."

- Ken s

Service Consultant Mark Zaremba was over the top. Professional, clearly covered the service to be performed and right on the time it would take. During the Tech inspection It was noted that a filter needed replacing. Mark came out to the waiting area and explained the service.. A very positive experience. A TEN PLUS I have been a Lexus customer for over 25 year.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Hostess in gift shop
Sep 09, 2021 -

Lexus Of Orland responded

Hi Ken - We are delighted that you had such a positive experience working with Mark! Thank you for taking the time to share your glowing feedback, your support means a lot to us here at Lexus of Orland.

August 30, 2021

"Chris service writer is professional and friendly, she..."

- AIMANHAMDAM1971

Chris service writer is professional and friendly, she did great job my car was ready on time washed and clean,I’ll recommend her to all my friends and family.

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Recommend Dealer
Yes
Employees Worked With
Aug 30, 2021 -

Lexus Of Orland responded

It's great to hear that you loved working with Chris! Thanks for the fabulous review of Lexus of Orland.

August 26, 2021

"Excellent service ! Very friendly people…service was..."

- Bjoneswms

Excellent service ! Very friendly people…service was great from start to finish! Would Recommend Lexus of Orland to family and friends!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Thamm
Aug 27, 2021 -

Lexus Of Orland responded

It really makes our day to hear that we earned your recommendation. Thank you so much for the fantastic review! We look forward to serving you next time at Lexus of Orland.

July 30, 2021

"Had good service got my car washed and pointed out other..."

- ezryeder16

Had good service got my car washed and pointed out other things that needed to be done to my car Explain to me service did not have to be done right away but in the near future it should be taken care of

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Thamm
Jul 30, 2021 -

Lexus Of Orland responded

At Lexus of Orland, you can rely on us to help set up a service plan that works for you. We thank you for this positive review and for trusting us with your automotive needs. Have a great day!

Jul 30, 2021 -

ezryeder16 responded

Good service got my car washed they pointed out other services that will be due in a timely manner

July 20, 2021

"Service was very good prompt and very attentive. Mark..."

- Joe

Service was very good prompt and very attentive. Mark was very good explaining everything very courteous . I was out in exact time and car was washed

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Zaremba
Jul 20, 2021 -

Lexus Of Orland responded

It's great to hear that you had a great experience with our service team. We're glad that Mark was kind and informative. Thanks for visiting Lexus of Orland and for rating us 5-stars!

July 19, 2021

"25 words------_-–are too many. Service was prompt and..."

- henz

25 words------_-–are too many. Service was prompt and efficient despite not having a previous appointment. Well organized system with friendly personnel. Enough said.

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Recommend Dealer
Yes
Employees Worked With
Tony
Jul 20, 2021 -

Lexus Of Orland responded

Thank you for the review. Your support means the world to all of us here at Lexus of Orland, and we hope to see you back for your next service visit!

July 12, 2021

"Excellent service as always. I worked with Julien as the..."

- Wineaux

Excellent service as always. I worked with Julien as the service manager and he was great. Explained everything really well. I get all my car service at this Lexus dealership and have always been satisfied.

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Recommend Dealer
Yes
Employees Worked With
Boss, Julien
Jul 12, 2021 -

Lexus Of Orland responded

We love to hear from our happy customers! Thank you for the positive feedback and for trusting the Lexus of Orland team with your business. Come back soon!

July 02, 2021

"Everyone at this dealership continues to do their best..."

- agnesmallett

Everyone at this dealership continues to do their best for me and my needs I will continue to visit this dealership for all of my car services

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Recommend Dealer
Yes
Employees Worked With
Jul 04, 2021 -

Lexus Of Orland responded

Agnes - this review made our day! Thank you for your continued business and for entrusting the Lexus of Orland team with all your vehicle servicing needs - it is truly our pleasure to assist. Safe travels, and see you again next time!

Jul 07, 2021 -

agnesmallett responded

Thank you and your team for a great experience

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