Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,525 reviews
May 20, 2020
My experience was excellent.The salesperson LG Sears was My experience was excellent.The salesperson LG Sears was great! He was not pushey but very patience with me.He made the process very easyOnly probl My experience was excellent.The salesperson LG Sears was great! He was not pushey but very patience with me.He made the process very easyOnly problem was waiting long time for paperwork to be processed.I also appreciated the social distance was In place and staff wore mask More
by doritawarren
Verified CustomerEmployees Worked With
Chris Kowalis, LG Sears, Ziad Altamimi
May 19, 2020
Aiman and Mike were very helpful and nice. Made the process very smooth, comfortable, and efficient. Just nice guys to work with overall and very professional and down to earth! Very knowledgeable abou process very smooth, comfortable, and efficient. Just nice guys to work with overall and very professional and down to earth! Very knowledgeable about the aspects of each vehicle. No pressure whatsoever to buy a vehicle, just asked what I wanted and encouraged me. Answered every question I had and showed a great deal of patience. Yolanda Frye More
by twilight_281
Employees Worked With
Kevin Martin, Mike Bannos, Aiman Hamdan
May 18, 2020
Jim did a great job and was straight forward on everything. The process was very quick and Mike B also made the financing process go very fast which I was amazed with. Loved our easy it was. everything. The process was very quick and Mike B also made the financing process go very fast which I was amazed with. Loved our easy it was. More
by cdraper9
Employees Worked With
Jim Boulos, Mike Bannos, Jimmy McColgan
May 15, 2020
This was my first experience with Lexus, and I couldn’t have been happier!! Sammie, Mike, and everyone else there were incredibly helpful and friendly! have been happier!! Sammie, Mike, and everyone else there were incredibly helpful and friendly! More
by ashley.boomsma
Employees Worked With
Sammie Scott, Mike Bannos
May 11, 2020
Sales people were Great but Finance experience was awful Kevin, Maria and Chris were all great. However, my experience with Mike (F & I) was pretty awful. I can get into specifics, but suffice to say, if I h Kevin, Maria and Chris were all great. However, my experience with Mike (F & I) was pretty awful. I can get into specifics, but suffice to say, if I have to deal with him at a future date, then that might force me to go elsewhere. More
by jczlaw
Employees Worked With
Kevin Martin, Mike Bannos, Mariea Bojan
May 09, 2020
We had a great experience with our sales person Sammie Scott. We are thinking about getting another Lexus sometime in the future. Definition a luxury experience Scott. We are thinking about getting another Lexus sometime in the future. Definition a luxury experience More
by SR.TRAVIS1
Employees Worked With
Bob Vitorrio, Sammie Scott, Mike Bannos
May 09, 2020
I was very pleased with the professionalism the dealership provided. I was able to negotiate a price I was happy with... ultimately placing a smile on my face! dealership provided. I was able to negotiate a price I was happy with... ultimately placing a smile on my face! More
by stantaylor37
Employees Worked With
Jimmy McColgan, John Schultz, Ziad Altamimi
May 08, 2020
Lexus of Orland Park has been my Lexus dealer since 1991. Perfect management and always with the perfect answers for all my guestions. Glad customer. Perfect management and always with the perfect answers for all my guestions. Glad customer. More
by KISSEL159
Employees Worked With
Bob Vitorrio, Kevin Martin, Chris Merx, Ziad Altamimi
May 07, 2020
Excellent car buying experience. Of the all the new cars I have purchased in my life, my experience at Lexus of Orland was the best! Chris Kowalis and his team were all friendly, poli Of the all the new cars I have purchased in my life, my experience at Lexus of Orland was the best! Chris Kowalis and his team were all friendly, polite and professional!! They made sure the car was exactly what I wanted and the purchase process with Mike Bannos was quick and easy. Chris Merx reviewed the technical details and followed up a few days later to be sure I was comfortable with the car's operation. The dealership building and grounds are impeccable! A luxurious environment that matches the cars. There are lots of cars on the market to choose from and I know I made the right decision buying from Lexus of Orland. Would definitely recommend the car and the dealership! More
by JANICEANNLEMONT
Employees Worked With
Chris Merx, Mike Bannos, Chris Kowalis
May 06, 2020
This was my first experience with a Lexus Dealership and the experience was very enjoyable. The atmosphere, the people everything was perfect. I will be back! the experience was very enjoyable. The atmosphere, the people everything was perfect. I will be back! More
by sparkjam.ms
Employees Worked With
Megan in Internet Sales, Bob Vitorrio, Sammie Scott, Mike Bannos
