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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
May 06, 2020
We had a wonderful experience with Lexus of Orland!! A different way of doing business, but it was a great experience. Very professional and friendly group of people. Went out of their way to make our pur different way of doing business, but it was a great experience. Very professional and friendly group of people. Went out of their way to make our purchase go smoothly. Would definitely recommend this dealership to a buyer in the market.They are going to follow up with us in a week to go over the things we might find confused about. Bob the manager outstanding, Marek our salesman he was fantastic!! And Ziad the business manager very thorough and pleasant. Really a great experience a pleasure to do business with. More
by HOWDOG15
Verified CustomerEmployees Worked With
Bob Vitorrio, Marek Okreglak, Ziad Altamimi
May 04, 2020
Buying during Covid Lexus of Orland Park did an excellent job of making a great offer and adjusting to our new normal during the pandemic of Covid 19. Lexus of Orland Park did an excellent job of making a great offer and adjusting to our new normal during the pandemic of Covid 19. More
by NU
Employees Worked With
Kevin Martin, Mike Bannos, LG Sears
May 01, 2020
Chris Merx was Awesome! Had a very good experience with Lexus of Orland. I would highly recommend purchasing a vehicle from there. Chris, Ziad and Jimmy were all wonderful! Had a very good experience with Lexus of Orland. I would highly recommend purchasing a vehicle from there. Chris, Ziad and Jimmy were all wonderful! More
by Michelle
Employees Worked With
Chris Merx, Jimmy McColgan, Ziad Altamimi
April 29, 2020
Awesome experience! One of the best experiences I have ever had at an auto dealership! Mariea and Jimmy in sales were never pushy and truly listened to what I was lookin One of the best experiences I have ever had at an auto dealership! Mariea and Jimmy in sales were never pushy and truly listened to what I was looking for and what I wasn't. Mike in finance was so well organized and walked me through the paperwork. All while sharing the friendly experience as shown from Mariea and Jimmy. To have that kind of professional, friendly experience during a pandemic just shows their commitment to their customers! More
by HOBBES918
Employees Worked With
Mike Bannos, Jimmy McColgan, Mariea Bojan
April 22, 2020
Best experience buying a car ever. Thank you John S. Couldn't be happier. Very easy to deal and talk with. P. S. No handshake! Just kidding. Couldn't be happier. Very easy to deal and talk with. P. S. No handshake! Just kidding. More
by williamson1210
Employees Worked With
Bob Vitorrio, Mike Bannos, Chris Kowalis, John Schultz
April 20, 2020
Great Sales Team Experience This was absolutely the Best New Car Sales experience that began with Kevin and Marek - No Hassle sales approach, and Ziad's detailed explanation and This was absolutely the Best New Car Sales experience that began with Kevin and Marek - No Hassle sales approach, and Ziad's detailed explanation and completion of the deal. All individuals that we dealt with were very professional throughout the entire seamless process. More
by jtk9041
Employees Worked With
Kevin Martin, Marek Okreglak, Ziad Altamimi
April 08, 2020
Five Star Experience Plus We are so grateful for the ease of communication with ALL individuals from the dealership! EVERY person provided positive, friendly communication. The We are so grateful for the ease of communication with ALL individuals from the dealership! EVERY person provided positive, friendly communication. The service and the experience were nothing that we experienced before --- We found our car online, and it was EXACTLY as pictures/described, and the purchase was done flawlessly We drove "far" to check it out -- and they made our time worthwhile. We will definitely be back for a future purchase! Another thing I noticed, the employees enjoy their roles within the dealership -- it was great to see positive leadership who obviously cares about their employees. More
by darlamaclean10
Employees Worked With
Megan was our first contact! Helpful, friendly and patient -- so appreciative of her follow through! , Kevin Martin, Marek Okreglak, Ziad Altamimi
March 27, 2020
This was the last stop after a long day of car shopping and frankly I just wanted to go home. We met Mike and his personable, professional and no pressure approach was refreshing. He spent time with us ans and frankly I just wanted to go home. We met Mike and his personable, professional and no pressure approach was refreshing. He spent time with us answering our questions and was very patient. Needless to say we left with the car! He & Martha were a pleasure to deal with. Customer satisfaction is their priority. More
by ckb711
Employees Worked With
Kevin Martin, Mike Fredette, Jimmy McColgan, Ziad Altamimi
March 24, 2020
Very nice sales people. Thorough and excellent service. Great customer service. My salesperson took the time to go over features of the vehicle and answer all questions. Great customer service. My salesperson took the time to go over features of the vehicle and answer all questions. More
by lorilie67
Employees Worked With
Mike Bannos, Marek Okreglak, Chris Kowalis, Mariea Bojan
