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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
March 11, 2020
My experience was great , Chris my Salseman was professional and most of all, he new the car that he was selling to me . He answered all of my questions and made this a seamless process. professional and most of all, he new the car that he was selling to me . He answered all of my questions and made this a seamless process. More
by JUDEAVINGER
Verified CustomerEmployees Worked With
Chris Merx, Mike Bannos
March 10, 2020
Great experience!! I was in the market for a used certified Lexus so I stopped in the Orland Lexus dealership that is minutes from my house. I was immediately greeted by I was in the market for a used certified Lexus so I stopped in the Orland Lexus dealership that is minutes from my house. I was immediately greeted by John Schultz. He was extremely helpful with any and every question I had. We were able to locate a Lexus ES 350 at the Merrillville location and get the car here for me. John was very honest and straight forward with me which a really appreciated! After the purchase, John was very knowledgeable and helpful with showing me all the features on this car. Also, Mike Bannos did everything he could to get me the best deal possible even if i gave him a hard time throughout the process. With the great service I received I can see myself being a life long Lexus of Orland park customer! Thank you both for making my experience great! More
by stipps
Employees Worked With
Mike Bannos, Chris Kowalis, John Schultz
March 10, 2020
Thank you Lexus of Orlando for helping me with the new car thank you to Chris for outstanding job help me with all the question I had. car thank you to Chris for outstanding job help me with all the question I had. More
by italo
Employees Worked With
Chris Merx, Mike Bannos, Jimmy McColgan
March 09, 2020
Professional no pressure service. We were greeted as soon as we arrived by Jim. He was very accommodating and knowledgeable! I dislike car shopping and salesmen who are deceitful or pu We were greeted as soon as we arrived by Jim. He was very accommodating and knowledgeable! I dislike car shopping and salesmen who are deceitful or pushy. Shopping at Lexus of Orland was refreshing and I'm confident that I worked with the right dealership/salesperson! More
by KimEdwards
Employees Worked With
Lorenzo Lowery, Jim Boulos, Jimmy McColgan
March 09, 2020
Professionally pleasant and positive experience I don't like the politics involved with car shopping but I must say that my visit to Orland was very pleasing. Mariea was one of the best sales peopl I don't like the politics involved with car shopping but I must say that my visit to Orland was very pleasing. Mariea was one of the best sales people I have encountered. She was amazingly accommodating, available, and authentic. Mike Bannos was able to work some magic and get me a deal better than my credit union! He was refreshingly down to earth, respectful, and real. Kevin Martin also took time to express his gratitude for my business. I am extremely happy with my purchase and the catered service I received. More
by sward10
Employees Worked With
Kevin Martin, Mike Bannos, Mariea Bojan
March 06, 2020
LG was great!! LG made the process seamless. He came in on his off day to make the deal happen. This is my 3rd car with Lexus and I would do it again! LG made the process seamless. He came in on his off day to make the deal happen. This is my 3rd car with Lexus and I would do it again! More
by ARLEE.HOLT
Employees Worked With
Mike Bannos, Jimmy McColgan, LG Sears
March 06, 2020
AWESOME! Customer service, personable, no hassle. Sammie Scott got me what I wanted. He ensured I was satisfied during my visit and afterwards. Sammie explained the great service department resources as wel Scott got me what I wanted. He ensured I was satisfied during my visit and afterwards. Sammie explained the great service department resources as well. More
by pepitafreeman
Employees Worked With
Sammie Scott, Jimmy McColgan
March 05, 2020
Overall excellent service. The process was seamless and very timely. John was very attentive, courteous and accommodating. Answered all of my questions. Thank you g very timely. John was very attentive, courteous and accommodating. Answered all of my questions. Thank you g More
by shantina74
Employees Worked With
Kevin Martin, Mike Bannos, John Schultz
March 05, 2020
Excellent Customer Service Came in with intent to test drive some options as I shopped around various dealerships and ended up falling in love with the great Customer Service pr Came in with intent to test drive some options as I shopped around various dealerships and ended up falling in love with the great Customer Service provided by John Schultz. This led ultimately to being the deciding factor in purchasing my Lexus. John was super helpful from start to finish and was great to work with. He was accommodating, helpful, and always available to answer my questions. Just an all-around pleasure and made the process so easy. He's such an asset to the Lexus team. More
by ronia28
Employees Worked With
Jimmy McColgan, John Schultz
