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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
January 29, 2020
Orland Lexus is here to make friends not money! Wow, very impressed. My husband and I have been shopping for awhile. We knew what we wanted and knew what we wanted to pay for a almost brand new car Wow, very impressed. My husband and I have been shopping for awhile. We knew what we wanted and knew what we wanted to pay for a almost brand new car with very low miles. Tara called me from an internet question. I explained to her we were tired of shopping and driving from Highland Park. Lexus of Orland had the suv we wanted, and our very first suv. We only buy Lexus for the past many years. The product is superior, service is the best and the most reliable car we have ever bought in 40 years. When we arrived she had all figures ready to go, unbelievable. Tara introduced us to Aiman Hamdan. We sat down with him looking over the suv and talked about what we wanted for our trade and what we wanted to pay for the new car. We took the suv for a ride, loved it, knew we wanted it but not sure we would make a deal. 30 minutes later Mike Bannos introduced himself to us and told us we all could agree on the price. 30 minutes later we owned the vehicle and driving home. Buying a car is very stressful and expensive but Bob made us feel so comfortable and we knew he would make us happy. Thank you Team Orland Lexus Matt and Brenda Porzel More
by bporzel211
Verified CustomerEmployees Worked With
Bob Vitorrio, Mike Bannos, Aiman Hamdan
January 28, 2020
Chris was awesome throughout the process.I really like Chris was awesome throughout the process. I really like his knowledge of the Lexus products. Very patient showing my wife the car’s features. She lov Chris was awesome throughout the process. I really like his knowledge of the Lexus products. Very patient showing my wife the car’s features. She loved it seeing the GX 460 for the first time at pickup. More
by michaelakinosho
Employees Worked With
Chris Merx, Mike Bannos, Jimmy McColgan
January 27, 2020
The salesman Aiman was very friendly, informative. He pointed out choices of same model RX350 different packages luxury and deluxe, explained features and even brought the cars and put them side by side pointed out choices of same model RX350 different packages luxury and deluxe, explained features and even brought the cars and put them side by side fir our view. More
by faltaher1
Employees Worked With
Kevin Martin, Mike Bannos, Aiman Hamdan
January 24, 2020
The best dealership on the planet. I got a great deal and I am so happy with my new car. Chris Kowalis and Chris Merx are the absolute best I am so happy with my new car. Chris Kowalis and Chris Merx are the absolute best More
by COMPLETECOLL
Employees Worked With
Bob Vitorrio, Kevin Martin, Chris Merx, Mike Bannos, Chris Kowalis
January 23, 2020
GOD SERVICE WE LIKE THE CAR WAS THE CAR WE LOOK FOR WE HOPPING WILL LES FOR LONG TIME WE LIKE WORK WITH MIKE AND JIMMY I WOULD TO REFER TO FRIENDS WE LIKE THE CAR WAS THE CAR WE LOOK FOR WE HOPPING WILL LES FOR LONG TIME WE LIKE WORK WITH MIKE AND JIMMY I WOULD TO REFER TO FRIENDS More
by casey30
Employees Worked With
Mike Bannos, Jimmy McColgan
January 21, 2020
My husband and I were very happy with our sales person LG Sears. He was very accommodating to all of our questions and concerns about our purchase. Sears. He was very accommodating to all of our questions and concerns about our purchase. More
by michele0457
Employees Worked With
Kevin Martin, LG Sears
January 21, 2020
Very nice people. Great place. No pressure and a good deal. Will work with Mike again sometime. Love the car. I would not hesitate to refer friends or family Great place. No pressure and a good deal. Will work with Mike again sometime. Love the car. I would not hesitate to refer friends or family More
by SUNRIVERPROPERTIES
Employees Worked With
Mike Fredette, Jimmy McColgan
January 21, 2020
Very Good Experience This is the 3rd Lexus I have purchased at this dealership. The latest purchase was very easy and simple. Was impressed with the deal I received and This is the 3rd Lexus I have purchased at this dealership. The latest purchase was very easy and simple. Was impressed with the deal I received and how the dealership listened when I said I was in a hurry. More
by dlbenge
Employees Worked With
Kevin Martin, Mike Bannos, Lorenzo Lowery, Mariea Bojan
January 20, 2020
Everyone I worked with was AWESOME!!!! James and Mike were so friendly they both made me feel very comfortable. I would definitely recommend them. I’m very happy with my purchase. were so friendly they both made me feel very comfortable. I would definitely recommend them. I’m very happy with my purchase. More
by krwoodson1
Employees Worked With
James Boulos, Kevin Martin, Mike Bannos, Jimmy McColgan
January 17, 2020
Receptionist and Salesman greeted me with a friendly smile, very courteous and attentive to my questions and concerns. Overall experience was great including the environment. smile, very courteous and attentive to my questions and concerns. Overall experience was great including the environment. More
by DCANNON2U
Employees Worked With
Kevin Martin, Chris Merx, Mike Bannos, Lorenzo Lowery
