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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
August 19, 2019
Great experience Mike did a great job and a fair price. He found the car I was looking for and had it shipped to the dealership. I am happy with the car. Mike did a great job and a fair price. He found the car I was looking for and had it shipped to the dealership. I am happy with the car. More
by mdorning63
Verified CustomerEmployees Worked With
Martha Miller, Mike Fredette, Chris Kowalis
August 16, 2019
Excellent service and felt important to them as a customer. First class operation with attention to every detail. Pleasant experience each time I visited the dealers and felt important to them as a customer. First class operation with attention to every detail. Pleasant experience each time I visited the dealership. More
by KAMPCPA
Employees Worked With
Kevin Martin, Mike Bannos, Marek Okreglak
August 15, 2019
Amazing Chris Merx is an Amazing Sales person. This is my second car I purchased from him. I highly recommend Chris and Lexus of Orland. I love my new car😀 Chris Merx is an Amazing Sales person. This is my second car I purchased from him. I highly recommend Chris and Lexus of Orland. I love my new car😀Thank you Chris for making me a happy satisfied customer. More
by hedy85
Employees Worked With
Chris Merx, Mike Bannos
August 14, 2019
Easy Peezy This was the easiest experience I’ve ever had buying a vehicle. Walked in offer me a beverage Pretty much did everything for us couldn’t ask for a gr This was the easiest experience I’ve ever had buying a vehicle. Walked in offer me a beverage Pretty much did everything for us couldn’t ask for a great group of guys. I will definitely refer people to them thanks again. More
by Eshoeclin1
Employees Worked With
Chris Merx, Mike Bannos
August 02, 2019
Best ever Great experience from start to finish. People involved were total professionals. The ease and comfort I felt during process was a welcome change tha Great experience from start to finish. People involved were total professionals. The ease and comfort I felt during process was a welcome change than other dealers in the past More
by bobbys30
Employees Worked With
Bob Vitorrio, Chris Merx, Mike Bannos
August 02, 2019
Purchase of my new RX350 Twelve years ago, I purchased my ES350 and I have serviced the vehicle through Lexus of Orland and I am happy to say I have over 208,000 miles and the Twelve years ago, I purchased my ES350 and I have serviced the vehicle through Lexus of Orland and I am happy to say I have over 208,000 miles and the car runs like the day I bought it. I knew I wanted a SUV this time around and came straight to the Dealership where I feel I am a valued customer. I met Chris Merx who guided me through the process of deciding new or used. He was friendly, professional and honest. The service I received through the Service Department brought me first to Lexus of Orland but Chris Merx professionalism along with Kevin Martin, Martha Miller, Marty Pivit and Lorenzo Lowery sold me why this is my third Lexus vehicle. They are assets to your organizations. It was also nice to know the person I purchased my ES350, Bob Vitorrio was still there and we were able to say hello. More
by Mary.mcnally
Employees Worked With
Marty Pivit, Kevin Martin, Chris Merx, Martha Miller, Lorenzo Lowery
August 01, 2019
Love my Lexus My brother and I went to many dealerships and we had the best experience and price at Lexus of Orland. Jim is the kind of Salesman I enjoy working wi My brother and I went to many dealerships and we had the best experience and price at Lexus of Orland. Jim is the kind of Salesman I enjoy working with, no hassle, great knowledge of cars and someone you can trust is not going to steer you the wrong way. More
by DAVEGORKA
Employees Worked With
Jim Boulos, Kevin Martin, Mike Bannos
August 01, 2019
Outstanding Customer Service I just purchased my second car from salesman Chris Merx. Without a doubt the best service I've ever had from a dealership. Thank you! I just purchased my second car from salesman Chris Merx. Without a doubt the best service I've ever had from a dealership. Thank you! More
by mabyeiam
Employees Worked With
Kevin Martin, Chris Merx, Mike Bannos
July 29, 2019
First Lexus This was my first time buying a Lexus. Saw the vehicle listed online and submitted for additional information. Received and email back from Tara Furs This was my first time buying a Lexus. Saw the vehicle listed online and submitted for additional information. Received and email back from Tara Furst with much more info on the car I was looking at. She passed my info to Jim who reached out to me. He pulled my car off the lot, had it detailed, and waiting in the showroom for me the next day. He made the process very easy and was very detailed in explaining every button, feature, and operation of the car. (As well as setting up and explaining the Lexus apps on my phone.) While waiting for the financing, he provided beverages and cookies (which were pretty good). The dealership/showroom was very impressive, I especially liked the fish tank in the waiting area. Very happy with the experience overall...and so far the vehicle as well. (New UX) More
by DaveUX
Employees Worked With
Tara Furst, Jim Boulos, Martha Miller
July 26, 2019
Stolen car My 1st bought at this dealership was stolen about a month ago. Martha and Jim was so patient with me through the entire process. They held my hand eac My 1st bought at this dealership was stolen about a month ago. Martha and Jim was so patient with me through the entire process. They held my hand each step of the way and found the perfect vehicle for me. More
by GRAPHICZDJ
Employees Worked With
Jim Boulos, Martha Miller
