Lexus Of Orland

My sales associate and finance officer were both great. Went in today for a oil change. My wife wanted a new car. We ended up leaving with two new cars with even better rates. Went in today for a oil change. My wife wanted a new car. We ended up leaving with two new cars with even better rates. More

It was great, excellent service I rgave the service I received a +5, but the service was much better than that, I received professional service during my vist, from start to finish, I rgave the service I received a +5, but the service was much better than that, I received professional service during my vist, from start to finish, it very hard to receive great service these days. Thanks, great job LEXUS OF ORLAND, keep up the great work. More

Great experience Jim Boulos was extremely patient. He explained the function of my new Lexus. He was understanding and gave me comfort when I was indecisive. Mike F, I Jim Boulos was extremely patient. He explained the function of my new Lexus. He was understanding and gave me comfort when I was indecisive. Mike F, I think in finance was very friendly, super patient, so helpful when I was trying to decide which package or packages were suitable for me and my lease term. All the gentleman were over the top helpful. Oh yes, they even brought my new Lexus in so I would not have to walk out in the rain. I would go back to this Lexus dealership again and would also recommend it to other. Keep up the great work. More

You can't go wrong with a Lexus! The experience was not as scary as I thought. A team of dedicated people work with you and your needs to get you in a newer car. Painless.....I woul The experience was not as scary as I thought. A team of dedicated people work with you and your needs to get you in a newer car. Painless.....I would recommend this establishment to anyone who wants and needs quality. More

Great Experience Lexus of Orland was a great experience. I never felt pressured and they were very easy to deal with. We would definitely return for our next car pur Lexus of Orland was a great experience. I never felt pressured and they were very easy to deal with. We would definitely return for our next car purchase. More

Excellent customer service Recall on vehicle. They provided a nice loaner for the day. The repair took longer than anticipated and was a bit inconvenient. But they made it right Recall on vehicle. They provided a nice loaner for the day. The repair took longer than anticipated and was a bit inconvenient. But they made it right, above and beyond expectations. More

Outstanding Service Lexus of Orland is an outstanding service dealer. Each and every time I go for service I receive a thorough examination for what is and what is not ne Lexus of Orland is an outstanding service dealer. Each and every time I go for service I receive a thorough examination for what is and what is not needed. I highly recommend Lexis of Orland. More

Payed attention to the details. payed attention to details. First class service consultant and person. Made all the arrangements to get it right. Provided loaner car for next sche payed attention to details. First class service consultant and person. Made all the arrangements to get it right. Provided loaner car for next scheduled visit. Will service both my Lexus with Tony Cesario. More

Purchasing a NX Marek was personable, funny, and easy to work with when it came to purchasing our new NX. Both Chris and he were super helpful, knowledgeable, and ma Marek was personable, funny, and easy to work with when it came to purchasing our new NX. Both Chris and he were super helpful, knowledgeable, and made the process as smooth and easy as possible. We love our new NX! More

Totally charged wrong amount for services I scheduled my service for 40,000 miles which included an oil change, tire rotation and cabin filter. When I received my bill I was charged for extra I scheduled my service for 40,000 miles which included an oil change, tire rotation and cabin filter. When I received my bill I was charged for extra oil. Did not understand this charge and asked for the service manager which could not be found for 30 minutes. Numerous people where looking for the manager but he could not be found. Finally the general manager came to cashier and I explained the situation and he could not help me either. Finally service manager came to cashier and explained I was not to be charged for extra oil, it was part of the package. The service tech did not know what was going on and was not very helpful. I have never received service like this from any other service tech and figured he must have been new. In all due respect, a service tech should not be on their own until they are completely trained in their positions. Also your car wash which is supposed to be available to customers who bought their cars there have been repeatedly closed, day after day. Nice weather, sunny and warm. This is unacceptable and will way very heavily when I go to buy another car. I just expect the car washed to get the salt off. Don't other this service if you cannot fulfill it. More