Lexus Of Orland

Mike was wonderful in helping me I was coming to drop my car off for service but Mike was able to get my car serviced without an appointment. I aporeciated his effort and professional I was coming to drop my car off for service but Mike was able to get my car serviced without an appointment. I aporeciated his effort and professionalism More

Replacing one part on recall took 3 days I want to start off by saying the Service at this dealer has been better on previous visits. This rating and comments only apply to the service from I want to start off by saying the Service at this dealer has been better on previous visits. This rating and comments only apply to the service from March 5 to 7, 2019. I made an appointment to install a new airbag inflator on the passenger side of my 2015 Lexus GX 460 After dropping the car off and being given a loaner for the day I was notified a couple of hours later the part was not available and "might' be available on Thursday. I agreed to keep the loaner and wait until Thursday. On Thursday morning I checked and the part had arrived. It took all day to complete the job. When I picked the car up a small plastic piece was in the cup holder. I brought it to their attention and they got a technician to remove one panel install the part and then put the panel back.. Issues with this service: 1. Since I was specifically coming in to replace the recalled part, someone should have checked it was going to be in stock and on hand. 2. When I had airbag replaced on my Honda Civic it took 2 hours, not a full day. 3. If I had not noticed the part in the cup holder, it would have meant another appointment and service for what took 5 minutes to replace. 4. Having the loaner car is better than nothing, but doesn't mean I want to fuss around for 3 days with what should be a simple service. I was given a tank of gas in my vehicle for my inconvenience, which was a nice touch. 5. Lexus, not this dealer, but Lexus Corp. should have known in 2015 the air bag was defective. Maybe not? However, I strongly suspect from articles I have seen the companies are not issuing air bag recalls until they manufacture and have parts available for replacement. I understand in the real world that probably needs to happen. However, as the recall notice states, it is dangerous for a passenger to sit in the vehicle with this air bag. So while Lexus was waiting for replacement parts to be created, the owner has no knowledge there is a dangerous and possibly life threatening condition in the vehicle. 6. Lastly, only the passenger airbag was recalled and replaced, not the driver's side. Is this on an upcoming recall or was it made differently and will never be a problem? More

Hightower was excellent Our service person was Hightower and was extremely knowledgeable and helpful. He was perfect in his explanations, courtesy and service. Thank you for Our service person was Hightower and was extremely knowledgeable and helpful. He was perfect in his explanations, courtesy and service. Thank you for having him on staff. Sammie in sales while we waited for our car was also wonderful, We would buy our next car from him! More

From Oil Change to New Car Chris Merx noticed I was in the building, for a 25000 maintenance check, and checked the status of my lease. We have bought numerous vehicles from hi Chris Merx noticed I was in the building, for a 25000 maintenance check, and checked the status of my lease. We have bought numerous vehicles from him (maybe 6?). To make a long story short, I drove out of the dealership with a new RX 350 in less than a couple hours. Chris is the best and we love our Lexus cars and Kowalis' dealership!!! Booby Vittorio also goes out of his way to make us feel welome whenever we visit! More

Fantastic service - Mike Maus was terrific Mike did an excellent job making me feel welcomed and explained the service required. Also provided updates on when my car would be ready. Overall gre Mike did an excellent job making me feel welcomed and explained the service required. Also provided updates on when my car would be ready. Overall great experience. He has a wonderful personality. More

Fantastic The dealership is one I've been doing business with for years. My salesman was excellent and able to answer all my questions. I'm looking forward to The dealership is one I've been doing business with for years. My salesman was excellent and able to answer all my questions. I'm looking forward to doing business here for a long time to come. More

Great job The service was on time and I was advised throughout the process. The lobby was clean and organized. The service areas were clean and organized. Thank The service was on time and I was advised throughout the process. The lobby was clean and organized. The service areas were clean and organized. Thanks More

Mechanical work done Mechanic was excellent and so was and so was Tony, Loaner can was excellent It was a very, very busy day but the service was still outstanding. Mechanic was excellent and so was and so was Tony, Loaner can was excellent It was a very, very busy day but the service was still outstanding. More

Good service! The service was good and I am happy with the experience at this dealership. I was in search of a nice SUV and this dealer helped pick the right one fo The service was good and I am happy with the experience at this dealership. I was in search of a nice SUV and this dealer helped pick the right one for me. More

Great experience My service this week was great. I received an appointment right away, brought my car in and enjoyed the desk space to complete my work day. Great serv My service this week was great. I received an appointment right away, brought my car in and enjoyed the desk space to complete my work day. Great service and friendly people. Thank you! More