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Lexus Of Orland

Orland Park, IL

Overview
Reviews
Vehicles
4.6
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website.. For those still able to make facility visits, please know we have made operational changes that include: · Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home. · Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle. · Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

June 10, 2023

Honestly, Lexus is in Orland Park best Car Dealer I ever deal with your very nice, polite fast to make things. Nice and easy no stress they actually make you so excited. Forget them the car or whatever the More

by Mirvat husein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bannos, Aiman Hamdan
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Jun 12, 2023 -

Lexus Of Orland responded

We are thrilled to hear that you had a great experience with us at Lexus of Orland! Our team is dedicated to providing fast, polite, and stress-free service for all our clients, and it's wonderful that this was reflected in your time working with Aiman. Thank you so much for your support and we look forward to seeing you again soon!

June 10, 2023

Great place to shop. No pressure too but and relaxing atmosphere. Thank you for a great experience. More

by ttoliver8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Merx, Mike Bannos, Junior Alvarez
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Jun 12, 2023 -

Lexus Of Orland responded

We are thrilled that our team provided a positive, pressure-free experience! Thank you for choosing Lexus of Orland and for sharing your support. Safe travels ahead!

June 09, 2023

I am a loyal customer of Lexus of Orland, the service is excellent and is very convenient for me, it’s only give minutes from my home. More

by ubaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Alvarez
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Jun 09, 2023 -

Lexus Of Orland responded

Thank you for sharing your feedback! All of us at Lexus of Orland appreciate your business!

June 08, 2023

The service department is great, attentive, knowledgeable, and helpful.. they identified the problem, suggested a solution and implemented the correct action needed. More

by A4ordman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Fredette
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Jun 08, 2023 -

Lexus Of Orland responded

We're so happy to hear that our service department provided you with great, attentive, knowledgeable, and helpful service! It's great to know we could assist with your vehicle, and hope to see you again in the future!

June 08, 2023

It’s very clean. The workers are always professional and they make me feel as if my issue is the most important thing for them More

by oluwibe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jun 09, 2023 -

Lexus Of Orland responded

We're thrilled to hear that our team at Lexus of Orland was able to provide you with exceptional service. Our main goal is to make sure all of our customers feel important and well taken care of. Your kind words are very appreciated and we hope to see you again!

June 07, 2023

Great Service and thorough! Customer service was great everyone was very friendly, nice, and fast service! More

by LANITA_BAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 07, 2023 -

Lexus Of Orland responded

We are thrilled to read your positive review, Lanita! At Lexus of Orland, we always strive to provide great and friendly customer service. Thank you for choosing us!

May 24, 2023

Spent 5-6 hours at the dealership. ..two hours waiting to speak with the finance manager on ly to not be provided with many purchasing options.. I felt dismissed and no valued as a loy More

by NYCLADY12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ron Banks, Ziad Altamimi
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May 26, 2023 -

Lexus Of Orland responded

We're sorry to hear that your time with us was not up to our usual standards. As a dealership, we strive to prioritize the needs of all customers and provide them with ample options when it comes time for purchasing. We'd love the opportunity to speak with you further to see how we can improve your 1-star rating. Please contact me directly at your earliest convenience. Thank you, Kevin Martin - General Sales Manager - 708-614-8700 ext 262

May 22, 2023

I have always have had a great experience here. The staff is very courteous and helpful. I would recommend to anyone who wanted to buy a Lexus. This is the place to go. More

by Mackgalvan55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Merx
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May 23, 2023 -

Lexus Of Orland responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Lexus of Orland team. Drive safely, and we hope to see you back again down the road!

May 18, 2023

Very friendly and responsive dealership . Had a great experience at this dealership with everyone involved. More

by saimahmad22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bannos, Mo Daoud, Junior Alvarez
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May 18, 2023 -

Lexus Of Orland responded

We are so glad to hear that you enjoyed your experience with us at Lexus of Orland, Samia! Our team strives to make sure all our customers feel welcomed and comfortable throughout their visit. Thank you for sharing how friendly and responsive everyone was during your time with us. Safe travels!

May 06, 2023

Zia’s Altamimi took care of me from start to finish! Easy to deal with and would recommend. More

by KenWis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ziad Altamimi
Report | Print
May 08, 2023 -

Lexus Of Orland responded

Thank you for giving a shoutout to Zia and leaving Lexus of Orland a five-star review! We are happy to hear you had a seamless experience.

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