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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
March 30, 2023
Above expectations! The Dealer manager and service dept. will make necessary repairs to trade in's before reselling. I would buy a used car here or from Alex who went ab The Dealer manager and service dept. will make necessary repairs to trade in's before reselling. I would buy a used car here or from Alex who went above and beyond to help me out when I arrived to finalize my purchase. More
by Roy V
Verified CustomerEmployees Worked With
Ziad Altamimi, Alex Aruna
March 13, 2023
I always take my Lexus to Lexus of Orland for service. Their attention to detail and the fact that they explain everything that will be done to the vehicle. My service advisor Tony was great as usual. He i Their attention to detail and the fact that they explain everything that will be done to the vehicle. My service advisor Tony was great as usual. He is always professional and polite and explains everything. The vehicle was done earlier than promised which is always a plus. I would never take my Lexus to any other dealer than Lexus of Orland. They are the best! More
by lkollias
Employees Worked With
Tony Cesario
March 06, 2023
The dealership is great. I had a great experience. Wonderful place. I highly recommend them. I had a great experience. Wonderful place. I highly recommend them. More
by toptalentconnect
Employees Worked With
Bob Vitorrio, Kevin Martin, Mike Bannos, Chris Kowalis, LG Sears, Junior Alvarez
March 03, 2023
I was very pleased with the assistance I received both in receiving the work order that explained the the parts required and the cost . My decision to proceed with Lexus to perform the work made comfort leve receiving the work order that explained the the parts required and the cost . My decision to proceed with Lexus to perform the work made comfort level and assurance that the work would be very satisfactory . The service advisor Mr Nick Reed was very professional and answered all my questions. Thank You More
by Foracarlisle
Employees Worked With
Nick Reed Service Advisor
March 01, 2023
Alex was very patient, took the time to help me, and answer all of my questions. He is very knowledgeable about his product and was an expert when teaching me about my new car. If you are looking to wor answer all of my questions. He is very knowledgeable about his product and was an expert when teaching me about my new car. If you are looking to work with someone that is genuine and goes above and beyond, Alex is your guy! More
by Msiemiawski
Employees Worked With
Mike Bannos, Alex Aruna
February 27, 2023
Great experience at Lexus of Orland. I had a great experience. The whole experience went smoothly. Ziad and Aiman were very helpful, and mindful of my wants and needs and this made for a I had a great experience. The whole experience went smoothly. Ziad and Aiman were very helpful, and mindful of my wants and needs and this made for a pleasant process of purchasing my car. More
by mstuesday
Employees Worked With
Bob, Aiman Hamdan, Ziad Altamimi
February 27, 2023
I was in for my first service. It was a breeze. Every thing went smoothly from making the appointment to the day of service. It was a breeze. Every thing went smoothly from making the appointment to the day of service. More
by komeara
Employees Worked With
Bob Vitorrio, Kevin Martin, Mike Bannos, Chris Kowalis, Junior Alvarez
February 27, 2023
Tony Cesario provides quality service in a timely manner. He is no nonsense, direct, and to the point. He provides solutions to the problem and gets the job done. He is no nonsense, direct, and to the point. He provides solutions to the problem and gets the job done. More
by sroeroe3
Employees Worked With
Tony Cesario
