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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
July 23, 2022
Mike was way to fast in his delivery process and he never talked about the warranty. I didn’t feel I was respectfully treated as a buyer. talked about the warranty. I didn’t feel I was respectfully treated as a buyer. More
by gggiz
Verified CustomerEmployees Worked With
Mike Bannos, Aiman Hamdan, Chris Kowalis, Mariea Bojan, Sabreen Khalifa
July 20, 2022
This is the second Lexus that I have purchased from the Orland Lexus dealership. I traded in my first Lexus from them and got a GREAT trade in price which I applied directly to my new 2022 Lexus Rx350. Mo Orland Lexus dealership. I traded in my first Lexus from them and got a GREAT trade in price which I applied directly to my new 2022 Lexus Rx350. Most importantly though is that I returned because of the great service I received in the past. I specifically asked if my prior salesman from 2008 was still there and he was! Mr. Scott aka Sammy was as accommodating and informative this time around as he was when I purchased my first Lexus from him back in 2008. Sammy was still very patient and personable which are traits I highly value when making a big purchase like a car. If you want great customer service and honest, transparent pricing I would highly recommend the Lexus of Orland dealership. PS: Although cars are hard to get these days due to a shortage, I was able to get my new car two days earlier than expected. More
by mrsteach123
Employees Worked With
Sammie Scott, Mike Bannos
July 15, 2022
Lexus of Orland, An excellent team of experts to assist with car buying with no hassle and drama. Initial call to online sales rep. Megan Stubbe ---This Human is Amazingly Awesome, to Sales Moe Daoud, this with car buying with no hassle and drama. Initial call to online sales rep. Megan Stubbe ---This Human is Amazingly Awesome, to Sales Moe Daoud, this gentleman who literally holds you by your hand to learning every aspect of the car, to finalizing retail contract with the amazing Mr. Ziad Altamimi. Lexus of Orland is where you want to purchase your next car whether it may be a New, Used, Parts and or Service. Also a quick shout out to Mr. Junior Alvarez assist with a last minute repair. More
by ASKENETH
Employees Worked With
Megan Stubbe, Ziad Altamimi, Mo Daoud, Junior Alvarez
July 09, 2022
Excellent service Salesman Aiman was very helpful Quick response to all questions and phone Will receive any time Quick response to all questions and phone Will receive any time More
by va110355
Employees Worked With
No contact with management , Mike Bannos, Aiman Hamdan, Junior Alvarez
July 03, 2022
Friendly, trusting and all about making the customer happy. #3 Lexus just bought from these guys and we will continue to come back! happy. #3 Lexus just bought from these guys and we will continue to come back! More
by Epanos68
Employees Worked With
Sammie Scott, Mike Bannos, Chris Kowalis
July 03, 2022
Over the top customer service. Aiman was knowledgeable, courteous and professional. I am very happy with the purchase of my new preowned vehicle. I would strongly recommend Aiman Aiman was knowledgeable, courteous and professional. I am very happy with the purchase of my new preowned vehicle. I would strongly recommend Aiman and Lexus of Orland. More
by merriwood1
Employees Worked With
Mike Bannos, Aiman Hamdan
