Lexus Of Orland

Very dishonest service writer David. He lied to me. From start to finish. He said I needed over 8000 worth work. My car only needed a evaporator. Endurance denied my claim because of the He lied to me. From start to finish. He said I needed over 8000 worth work. My car only needed a evaporator. Endurance denied my claim because of the erroneous repairs. No I am afraid he had the mechanic do something to my vehicle. Stay away from Lexus of Orland park. More

Orland Dealership is awesome 😎 I enjoy the spirit of the place! Always very clean and atmosphere is outstanding. I like the waiting area and the waiting time is not bad at all, Thank you! the place! Always very clean and atmosphere is outstanding. I like the waiting area and the waiting time is not bad at all, Thank you! More

As usual, Lexus of ORLAND continues to keep our vehicle safe and reliable. Thank you to Chris and the terrific technician for the fantastic service. safe and reliable. Thank you to Chris and the terrific technician for the fantastic service. More

I had to visit this dealership twice to meet the perfect salesman and sales manager. The first time I came out, the first salesman started out good, once I started asking follow up questions he stopped resp salesman and sales manager. The first time I came out, the first salesman started out good, once I started asking follow up questions he stopped responding all together. One I went back the following day I met the most pleasant salesman (Marek) and the best sales manager ever(Junior). They were both great and helpful. I purchased the truck on day two. Once I went to the finance manager (Ziad), he was absolutely terrible. He was very condescending. He attempted to bully me into his financing even after I told him multiple times that I had my own. I also emailed him the next morning to assure him that I would be bringing in the check from my finance company and again his response was terrible and condescending. I felt bullied and I felt as if he was attempting to force his own agenda on me. This isn’t the way anyone should be treated and if it hadn’t been for the great salesman and great sales manager I wouldn’t have purchased the truck of my dreams and would have given my review the absolute least amount of stars possible. I definitely would have spread the news about this dealership and it’s treatment to customers. For the amount of time and effort a person is spending to make sure they are making a great purchase, it should be reciprocated with great service. A person should leave feeling good about their purchase not bullied or pressured in anyway. I’m very grateful for Junior and Marek for their part in making my purchase experience ok. More

Service Adviser Julien Boss was courteous and attentive to my questions and informed me of the service needed for my Lexus I was very pleased with my experience to my questions and informed me of the service needed for my Lexus I was very pleased with my experience More

The prices compared to a small number of years ago are getting ridiculous, cmon you can do better and. getting ridiculous, cmon you can do better and. More

I’ve been with Lexus of Orland for the past five years and have experienced the most professional and courteous service ever with all the people I’ve dealt with. and have experienced the most professional and courteous service ever with all the people I’ve dealt with. More

Salmon was great he explained everything were I could understand the paper work was in order understand the paper work was in order More

I recently purchased a 2021 NX300. Sammy Scott was my salesman. I cannot say enough about Sammie. He’s was the BEST Salesman I’ve ever had. He was very kind, pleasant, easy to spe Sammy Scott was my salesman. I cannot say enough about Sammie. He’s was the BEST Salesman I’ve ever had. He was very kind, pleasant, easy to speak with, knowledgeable, thorough in his explanations, patient, and I could go on and on. I’ve always loved Lexus’s customer service, but Sammie, as they say, “tops the cake.” I would highly recommend that anyone looking to purchase a new car, ask for Sammie. You won’t be disappointed. More

I have bought three cars from this dealer two new and one used and service was great. However, I have been getting subpar service from the service department. My last encounter I paid 2500 for service th used and service was great. However, I have been getting subpar service from the service department. My last encounter I paid 2500 for service that part of cost should have been covered by my third party warranty. I don’t know if it due to the inexperienced of the service staff or lack of training. My car has been serviced by this department for years and I don’t know how they can submit a claim with the wrong VIN, which caused the claim to be denied. I have made multiple call to service representative and service manager without a return call. I have spent over 300,000 plus dollars over the years and expect batter. The gatekeeper makes it hard to talk the leadership by transferring calls back to source of the problem promising to call and never do. Based on this interaction I will take my business to Chicago or Merrillville dealerships.and recommend that the consumer should be careful when dealing with them I give the dealership a “D-“ More