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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
June 03, 2022
David was my service tech. Wonder personality. Very knowledgeable and listen to concerns about my tires when I asked questions and I just came in for an oil change 🙂 Wonder personality. Very knowledgeable and listen to concerns about my tires when I asked questions and I just came in for an oil change 🙂 More
by vaughan_1910
Employees Worked With
LG Sears
Verified CustomerMay 31, 2022
Service was excellent. Scheduling was very precise and timely at our convenience. Maintenance was done efficiently. Service Mgr explained visit and follow up. Car was detai Scheduling was very precise and timely at our convenience. Maintenance was done efficiently. Service Mgr explained visit and follow up. Car was detailed Amenities in dealership were clean and refreshing. Dr Tom Waidzunas More
by doctom1109
Employees Worked With
Lorenzo Lowery
May 28, 2022
Chris was great to work with. Very transparent and proactive. Under these difficult circumstances of buying a new car, I am glad that I got to work with Xhris Very transparent and proactive. Under these difficult circumstances of buying a new car, I am glad that I got to work with Xhris More
by ganeshr70
Employees Worked With
Chris Merx, Ziad Altamimi
May 27, 2022
Mike was amazing and super helpful! He made this process really enjoyable! Thanks so much Mike! Honorable mentions: Bob, Mike (finance) & Marty! Thanks guys! You are truly the best! He made this process really enjoyable! Thanks so much Mike! Honorable mentions: Bob, Mike (finance) & Marty! Thanks guys! You are truly the best! More
by jgreen2018
Employees Worked With
Marty Pivit, Bob Vitorrio, Mike Fredette, Mike Bannos
May 26, 2022
I am pleased with my recent visit for routine maintenance at Lexus of Orland .Everyone was friendly and my representative Anthony was a pleasure to work with. maintenance at Lexus of Orland .Everyone was friendly and my representative Anthony was a pleasure to work with. More
by Ishaboo75
Employees Worked With
Anthony
May 25, 2022
Anthony is the only service advisor I will bring my vehicle to for service. He is professional, honest, and to the point. He is very generous with his schedule - I can call him the day of with an issu vehicle to for service. He is professional, honest, and to the point. He is very generous with his schedule - I can call him the day of with an issue and he will get me in that day. Tony is about the business and is very conscious of customer waiting times. His follow up is excellent! And I appreciate the heads up he gives regarding your next service. As long as I am a Lexus customer, I will continue to go to Tony for great service. He is the absolute best! More
by sroeroe3
Employees Worked With
Anthony Cesario
